MTK/Mediatek v2.10 smart card misconfiguration contact to support plz help me

[cecogsm]

=== DongleManager [Infinity] v1.80 [21.05.2020 01:08:20] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00045E81FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 43B45E81
Firmware version: 0143.02
=== Process started: 21.05.2020 01:08:24 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2



smart card misconfiguration contact to support
plz help me
after update MTK/Mediatek v2.10 and update dongle whit dongle manager 1.80 to 143

[InfinityHelp]

Hello,

Please attach here fault.bin file from Infinity software folder.

[cecogsm]

[QUOTE=InfinityHelp;14095601]Hello,

Please attach here fault.bin file from Infinity software folder.[/QUOTE


here you are

[InfinityHelp]

Originally Posted by cecogsm

here you are

There is a software conflict with this application:
\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe

- Disable this process
- delete fault.bn file
- update dongle firmware with DongleManager now
and then run Infinity software.

Team is working to fix this compatibility issue.

[cecogsm]

Originally Posted by InfinityHelp

There is a software conflict with this application:
\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe

- Disable this process
- delete fault.bn file
- update dongle firmware with DongleManager now
and then run Infinity software.

Team is working to fix this compatibility issue.

After updating the Box, this error started to appear

[InfinityHelp]

Originally Posted by cecogsm

After updating the Box, this error started to appear

Do you have usb driver disabled ?
Attach NEW fault.bin file now

[cecogsm]

Originally Posted by InfinityHelp

Do you have usb driver disabled ?
Attach NEW fault.bin file now

no connected

same error what i did

i am using windows 10

[InfinityHelp]

Originally Posted by cecogsm

no connected

same error what i did

i am using windows 10

You must find this file
c:\program files (x86)\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe

and rename it to nusb3mon-1.exe
and then reboot PC

tell me, renamed and reboted now ?

[cecogsm]

Originally Posted by InfinityHelp

You must find this file
c:\program files (x86)\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe

and rename it to nusb3mon-1.exe
and then reboot PC

tell me, renamed and reboted now ?

the result is the same

[InfinityHelp]

Originally Posted by cecogsm

the result is the same

your result is "same" because you did not fixed PC as per instruction yet.

Now update PC as per instruction - https://www.infinity-box.com/news/?r=3999
After that update dongle firmware with DongleManager to fix "misconfiguration" message

[cecogsm]

Originally Posted by InfinityHelp

your result is "same" because you did not fixed PC as per instruction yet.

Now update PC as per instruction - https://www.infinity-box.com/news/?r=3999
After that update dongle firmware with DongleManager to fix "misconfiguration" message

InfinitySupport worked thank you