my dongle dammaged after 1 year updates/support - GSM-Forum

Chawkiz_gsm · 06-22-2013, 17:33

hello plz help me i decide to bay 120 credit
Main Infinity-Box 1 year updates/support

after dongle manager upgrade i cant work with infinity and best dongle

all is stopped

i lost credit + my dongle

now my card cant detect with my software plz help me

plz [email protected]

Chawkiz_gsm · 06-22-2013, 18:06

Quote:

Originally Posted by Chawkiz_gsm

hello plz help me i decide to bay 120 credit
Main Infinity-Box 1 year updates/support

after dongle manager upgrade i cant work with infinity and best dongle

all is stopped

i lost credit + my dongle

now my card cant detect with my software plz help me

plz [email protected]

DongleManager version: 1.49
PC HWID: 29E91FFE8332863D9DD95A9C8E90688A
Card-Reader: OMNIKEY AG Smart Card Reader USB 0
Card type: inf
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 20B020FD, Firmware: 0118.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Card !
WAIT 2-3 minutes !
Applet upgrade ok
Checking Dongle Identification...

**InfinitySupport** · 06-23-2013, 09:20

Hello,

Please, contact to to [email protected]
In most cases we can repair dongle after update failure so do not worry.

Also, do you have another Smart-Card reader ?
As I can see you have used OMNIKEY CardReader, but for best results I suggest to use simple e-gate card reader for Main Infinity-Box Smart Cards.

Chawkiz_gsm · 06-23-2013, 16:06

Quote:

Originally Posted by InfinitySupport

Hello,

Please, contact to to [email protected]
In most cases we can repair dongle after update failure so do not worry.

Also, do you have another Smart-Card reader ?
As I can see you have used OMNIKEY CardReader, but for best results I suggest to use simple e-gate card reader for Main Infinity-Box Smart Cards.

thanks for replay

i sent mail to infinity support with all info

Chawkiz_gsm · 06-24-2013, 12:21

waiting message from ios because hi sent me haw repair my dongle but

i cant get result i sent log for him im waiting .............

YellowBoss · 06-26-2013, 20:40

Quote:

Originally Posted by Chawkiz_gsm

waiting message from ios because hi sent me haw repair my dongle but

i cant get result i sent log for him im waiting .............

Hello,

If you still have a problem, contact to [email protected]

Chawkiz_gsm · 06-27-2013, 10:25

im contact with support but

to get result must open the tray for me because when i make upgrade only 1 time

and waiting 2 --3 day to tray

whay not let me tray many time

YellowBoss · 06-27-2013, 12:13

Quote:

Originally Posted by Chawkiz_gsm

im contact with support but

to get result must open the tray for me because when i make upgrade only 1 time

and waiting 2 --3 day to tray

whay not let me tray many time

Smart-Card upgrade procedure is not a game but very serious process that require many special knowledge and good understanding of process.
You must follow the given instructions exactly, do not try 1000 times but inform our supporters about current results after each update try.

Chawkiz_gsm · 06-27-2013, 17:15

thanks infinity team

thanks for all help me

my dongle work again

repaired

and all module worked with new infinity update best box an all module

problem sloveeeeeed

YellowBoss · 06-27-2013, 20:09

Thanks for good report.
As you can see, we are trying to solve any problems, but sometimes we need some time to understand the problem well and to find a solution.

06-22-2013, 17:33	#1 (permalink)
Chawkiz_gsm No Life Poster Join Date: Mar 2001 Location: tunisia kairouan Age: 47 Posts: 1,508 Member: 3768 Status: Offline Thanks Meter: 77	my dongle dammaged after 1 year updates/support hello plz help me i decide to bay 120 credit Main Infinity-Box 1 year updates/support after dongle manager upgrade i cant work with infinity and best dongle all is stopped i lost credit + my dongle now my card cant detect with my software plz help me plz [email protected]

06-23-2013, 09:20	#3 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Please, contact to to [email protected] In most cases we can repair dongle after update failure so do not worry. Also, do you have another Smart-Card reader ? As I can see you have used OMNIKEY CardReader, but for best results I suggest to use simple e-gate card reader for Main Infinity-Box Smart Cards.

06-24-2013, 12:21	#5 (permalink)
Chawkiz_gsm No Life Poster Join Date: Mar 2001 Location: tunisia kairouan Age: 47 Posts: 1,508 Member: 3768 Status: Offline Thanks Meter: 77	waiting message from ios because hi sent me haw repair my dongle but i cant get result i sent log for him im waiting .............

06-27-2013, 10:25	#7 (permalink)
Chawkiz_gsm No Life Poster Join Date: Mar 2001 Location: tunisia kairouan Age: 47 Posts: 1,508 Member: 3768 Status: Offline Thanks Meter: 77	im contact with support but to get result must open the tray for me because when i make upgrade only 1 time and waiting 2 --3 day to tray whay not let me tray many time

06-27-2013, 17:15	#9 (permalink)
Chawkiz_gsm No Life Poster Join Date: Mar 2001 Location: tunisia kairouan Age: 47 Posts: 1,508 Member: 3768 Status: Offline Thanks Meter: 77	thanks infinity team thanks for all help me my dongle work again repaired and all module worked with new infinity update best box an all module problem sloveeeeeed

06-27-2013, 20:09	#10 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	Thanks for good report. As you can see, we are trying to solve any problems, but sometimes we need some time to understand the problem well and to find a solution.