Need urgent HELP from Support. Thanks
 

Hi

I Cant open CM2MTK and rest of SW reason Smart Card miss-configuration

https://s26.postimg.cc/3x6v3p99l/Fast_Stone_Editor1.png

I Try to Update Smart Card it says


Short additional info

I Reinstall drivers
Changed Card Reader
Didn't update Software 2 days before i work on CM2MTK 1.58 today when i try to open S i got that message.

Fast Help will be highly appreciated

Thanks in Advance

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

Hi i find fault.bin in LGS Folder and i delete it
Downloaded Last Donle Manager 1.72
After trying to Update dongle Connection Refused


https://s26.postimg.cc/ta4cfsme1/Fast_Stone_Editor1.png

Any Idea

Turned OFF Firewall as well


Full Info

=== DongleManager [Infinity] v1.72 [8/18/2018 13:02:48] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00032A5000001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): CB822A50
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: On
Last launched Application: 0035 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7F17002AD60CFE64

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What is hexframe ? :confused:

List of mine active process

https://s26.postimg.cc/lqfurqay1/Fast_Stone_Editor1.png

Bros this is not your work are you unlock his dongle in server? Why said he should opdat card one time live products spotters talk to him thanks

Do u see any mensage from, me saying update dongle card ? without team confirmation? go back to elementary school and learn how to read.


Wait for team reply about update dongle! unce you got permission!

- Update Dongle firmware ONLY ONE TIME

understand now?

attach here fault.bin file from CM2 software folder otherwise if you will have the same problem once again we will be unable to help you. don't ignore this request

OK thanks for your advice infinity dog

Hello why you say me this words? I was helping this user and you call me infinity dog

OK what you think to call me this words GOTO SCHOOL is this not a abuse? You have to think before you abused

Next time this one is happening

You should ask me before about fault.bin
I Follow Infinity Support advice from post 2 where he says delete fault.bin
I Dont have it anymore.

A bit scary to hear that support cant help us , 13 years customer of infinity :rolleyes:

Any customer can use some non desired SW that without any intention.

I ask 2x time this is 3rd one what is HEXFRAME ?????

Hope we will not end like MANOLE customers with MXKey ?

A bit scary to hear that user want to fight insead of follow the advice given by supporters and say thanks. Ok, no problem, it's not worst case that we have seen here.



Sure I will provide answers for all your questions, even to all your questionas about manole etc. but to avoid many strange questionf let me clear the situation and ask you first:
have you fixed the problem with the advice given by supporter (post #2) ?

actually I am really disappointed with your last post and your silence.

let's hope detailed answer helps you to provide your answers faster.



forget about fault.bin, you don't need it any more.


you have got step-by-step instruction right after your question. How about to follow it, disable firewall, check internet connection, try another pc (if your current pc has a problem) and post result instead of say "support cant help" ?


yes please, use everything what you want



it's a software with that name. if you do not have it installed just forget about it.


you had some kind of interesting relation with manole in past. Right ?