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08-17-2018, 20:00 | #1 (permalink) |
Banned Join Date: Jul 2006 Location: dword ptr [ebp-1C], edx
Posts: 4,626
Member: 322417 Status: Offline Thanks Meter: 940 | Need urgent HELP from Support. Thanks I Cant open CM2MTK and rest of SW reason Smart Card miss-configuration I Try to Update Smart Card it says Code: === DongleManager [Infinity] v1.70 [8/17/2018 20:58:20] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00032A5000001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): CB822A50 Firmware version: 0137.02 === Process started: 8/17/2018 20:58:23 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 Short additional info I Reinstall drivers Changed Card Reader Didn't update Software 2 days before i work on CM2MTK 1.58 today when i try to open S i got that message. Fast Help will be highly appreciated Thanks in Advance |
08-18-2018, 00:23 | #2 (permalink) | |
Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Quote:
To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software. What to do now: - Delete fault.bin file from software folder (if you have it there) - Install latest Infinity software updates - Run DongleManager - Update Dongle firmware | |
The Following User Says Thank You to InfinitySupport For This Useful Post: |
08-18-2018, 12:01 | #3 (permalink) | |
Banned Join Date: Jul 2006 Location: dword ptr [ebp-1C], edx
Posts: 4,626
Member: 322417 Status: Offline Thanks Meter: 940 | Quote:
Hi i find fault.bin in LGS Folder and i delete it Downloaded Last Donle Manager 1.72 After trying to Update dongle Connection Refused Any Idea Turned OFF Firewall as well Full Info === DongleManager [Infinity] v1.72 [8/18/2018 13:02:48] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00032A5000001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): CB822A50 Firmware version: 0137.02 Box/Dongle misconfiguration Diagnostic code: 5A "UK Edition" status: On Last launched Application: 0035 v.0137 => Activations: - 00: Infinity-Box/Dongle v.0137 - 07: #7 Diagnostic Key: 7F17002AD60CFE64 Last edited by Formingus; 08-18-2018 at 12:03. Reason: Added Full Info | |
08-18-2018, 13:10 | #4 (permalink) | |
No Life Poster Join Date: Feb 2017 Location: Quelimane Mz Age: 26
Posts: 2,210
Member: 2680008 Status: Offline Thanks Meter: 1,640 | Quote:
Hello, To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software. | |
08-19-2018, 07:27 | #8 (permalink) | |
No Life Poster Join Date: Feb 2017 Location: Quelimane Mz Age: 26
Posts: 2,210
Member: 2680008 Status: Offline Thanks Meter: 1,640 | Quote:
Do u see any mensage from, me saying update dongle card ? without team confirmation? go back to elementary school and learn how to read. Wait for team reply about update dongle! unce you got permission! - Update Dongle firmware ONLY ONE TIME understand now? Last edited by yuranc8; 08-19-2018 at 07:35. | |
08-26-2018, 12:41 | #13 (permalink) | |
Banned Join Date: Jul 2006 Location: dword ptr [ebp-1C], edx
Posts: 4,626
Member: 322417 Status: Offline Thanks Meter: 940 | Quote:
You should ask me before about fault.bin I Follow Infinity Support advice from post 2 where he says delete fault.bin I Dont have it anymore. A bit scary to hear that support cant help us , 13 years customer of infinity Any customer can use some non desired SW that without any intention. I ask 2x time this is 3rd one what is HEXFRAME ????? Hope we will not end like MANOLE customers with MXKey ? | |
08-26-2018, 13:25 | #14 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Sure I will provide answers for all your questions, even to all your questionas about manole etc. but to avoid many strange questionf let me clear the situation and ask you first: have you fixed the problem with the advice given by supporter (post #2) ? | |
08-26-2018, 13:55 | #15 (permalink) | |||
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | actually I am really disappointed with your last post and your silence. let's hope detailed answer helps you to provide your answers faster. Quote:
Quote:
Quote:
it's a software with that name. if you do not have it installed just forget about it. you had some kind of interesting relation with manole in past. Right ? | |||
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