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Old 08-18-2018, 00:23   #2 (permalink)
InfinitySupport
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Quote:
Originally Posted by Formingus View Post
Hi

I Cant open CM2MTK and rest of SW reason Smart Card miss-configuration



I Try to Update Smart Card it says

Code:
=== DongleManager [Infinity] v1.70 [8/17/2018 20:58:20] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00032A5000001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CB822A50
Firmware version: 0137.02
=== Process started: 8/17/2018 20:58:23 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Short additional info

I Reinstall drivers
Changed Card Reader
Didn't update Software 2 days before i work on CM2MTK 1.58 today when i try to open S i got that message.

Fast Help will be highly appreciated

Thanks in Advance
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
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