Please Infinty box team help me
 

my box have Dongle identification data is damaged, error code #65 problem
frome ysterday i send to you ms to repair it and you send to all ok make updat now
after updat dongol work one more and get erorr again

Dongle serial No (S/N): XXXXXXXX
Firmware version: 0112.02
Dongle identification data is damaged, error code #65
"UK edition" status: Off
Last launched application: 0001 v.0158
Support area: http://www.infinity-box.com
- Username: 33B0200C
- Password: ZFMSafms
Dongle parameters checksum: 5DF26C

Probably Dongle data is damaged, contact to support !
- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.

when i make updat

----------Process started:02:37:48 ã----------
Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: XXXXXXXX, Firmware: 0112.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs: Dongle is up-to-date and has latest firmware. Don't try more !

and i sent it again to [email protected] but not replay
please help me

How about to make Search ?

How to repair "Error code #32, #65":

. uninstall any kind of usb-sharing software
. reboot PC
. make "Read S/N" operation via DongleManager
. contact to [email protected] and explain the problem so detailed as possible, attach full dongle details in your mail
. after you have got a confirmation that your dongle is not blocked forever (hope you will be able to get this confirmation): upgrade your dongle firmware with DongleManager
. never use any kind of usb-sharing software with Infinity-Box to avoid FOREVER BLOCKED dongle !

thx for replay
but i make search and read all for this problem
frome ysterday i send to you ms to repair it and you send to all ok make updat now
after updat dongol work one more and get erorr again

may b u haven't uninstall usb sharing software till now???

. never use any kind of usb-sharing software with Infinity-Box to avoid FOREVER BLOCKED dongle !