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Old 11-18-2013, 04:35   #1 (permalink)
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Angry poor support


i cannot login to buy 1 years support for my dongle...why no support help...maybe i buy nck dongle, at least they offer support here in forum!
i posted this problem days ago still no answer?????


DongleManager version: 1.49
18/11/2013 03:30:29
PC HWID: A6FF316545909515FDFDA12146B72F13
Card-Reader: Axalto e-gate 0
Card type: inf
Dongle serial No (S/N): 012***60
Firmware version: 0118.02
Dongle status: activated
Dongle Registration/firmware upgrade required
"UK edition" status: Off
Last launched application: 0007 v.0138
Active modules:
- 00: inf v.0118
Support area: Infinity-Box - Support
- Username: *******
- Password: ******
Online Service Account: Infinity-Box - Online Service
- Username: *******
- Password: *******
Dongle parameters checksum: B7CB17
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Old 11-18-2013, 11:31   #2 (permalink)
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You have pass and login and trey are not work, or what???
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Old 11-18-2013, 16:23   #3 (permalink)
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Quote:
Originally Posted by Dzirt View Post
You have pass and login and trey are not work, or what???
generated pass and login from dongle does not work???
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Old 11-18-2013, 22:06   #4 (permalink)
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Too hard check sticky thread?
http://forum.gsmhosting.com/vbb/f296...inouts-342807/
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Old 11-18-2013, 22:08   #5 (permalink)
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tryed all that does not work for me
please dont get involved if you are not infinity team
anyway infinity support has now made contact
thanks
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Old 11-20-2013, 07:22   #6 (permalink)
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Who am I - not your deal.
Next time just try use search and write to one of listed email for such problem, and now wast time, crying here like a little girl.
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Old 11-20-2013, 12:49   #7 (permalink)
Product Manager
 
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Quote:
Originally Posted by davidjollie View Post
i cannot login to buy 1 years support for my dongle...why no support help...maybe i buy nck dongle, at least they offer support here in forum!
i posted this problem days ago still no answer?????


DongleManager version: 1.49
18/11/2013 03:30:29
PC HWID: A6FF316545909515FDFDA12146B72F13
Card-Reader: Axalto e-gate 0
Card type: inf
Dongle serial No (S/N): 012***60
Firmware version: 0118.02
Dongle status: activated
Dongle Registration/firmware upgrade required
"UK edition" status: Off
Last launched application: 0007 v.0138
Active modules:
- 00: inf v.0118
Support area: Infinity-Box - Support
- Username: *******
- Password: ******
Online Service Account: Infinity-Box - Online Service
- Username: *******
- Password: *******
Dongle parameters checksum: B7CB17
Report Post
Dear Friend,

Please, tell me, have you tried 1. 2. or 3. ?

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Old 11-20-2013, 13:02   #8 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Dear Friend,

Please, tell me, have you tried 1. 2. or 3. ?

now resolved...after sometime!...its it possible now to buy credits to update dongle?..i have emailed sales more than once but no reply?
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Old 11-20-2013, 13:08   #9 (permalink)
Product Manager
 
Join Date: Mar 2005
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Quote:
Originally Posted by davidjollie View Post
now resolved...after sometime!...its it possible now to buy credits to update dongle?..i have emailed sales more than once but no reply?
Please, send a mail to [email protected]
I will check it and you will get a fast reply from sales department.

Also, you can contact to our sales online:
Sonork: 100.108278
ICQ: 561878718
Skype: kashan.aslam2
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