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Old 06-26-2016, 18:48   #1 (permalink)
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Problem on Activation CM2


Hi infinty Team i face this problem
on Dongle Manger


---------- Process started: 22/06/2016 16:42:45 ----------
DongleManager [Infinity-Box] v1.63 [22/06/2016 16:42:45]
PC HWID: DFC43B3DDA7FB7EDBD13781E8EEA8148
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0007928A18201292
Type: [BEST] S/N: A2B7928A Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Error securing session:
Can not select CardManager: SCardTransmit error
SmartCard API error #31
0x0000001F
Disconnected
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Old 06-26-2016, 21:58   #2 (permalink)
Product Manager
 
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Location: infinity-box
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Thanks Meter: 35,227
Hi,

it was extremely bad idea to make hundred tries again and again !

Do you have another card-reader ?
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Old 09-01-2017, 02:18   #3 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Hi,

it was extremely bad idea to make hundred tries again and again !

Do you have another card-reader ?
pls what is solution to this
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005059176D4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 6CA15059
Firmware version: 0118.02
=== Process started: 8/31/2015 17:51:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should "Register" before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
  Reply With Quote
Old 09-01-2017, 08:06   #4 (permalink)
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Quote:
Originally Posted by saheed bidemi View Post
pls what is solution to this
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005059176D4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 6CA15059
Firmware version: 0118.02
=== Process started: 8/31/2015 17:51:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should "Register" before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
USE LATEST DONGLE MANAGER AND REGISTER YOUR BOX.
ALSO U NEED TO RENEW YOUR SUPPORT PERIOD TO USE LATEST CM2 MODULES.

WBR
sahil2000ind
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Old 09-02-2017, 00:06   #5 (permalink)
Product Supporter
 
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Quote:
Originally Posted by saheed bidemi View Post
pls what is solution to this
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005059176D4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 6CA15059
Firmware version: 0118.02
=== Process started: 8/31/2015 17:51:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should "Register" before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Can not connect to server !
Disable Antivirus/Firewall and try again !
Send an e-mail with problem details to:
help [at] infinity-box.com
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Old 03-10-2020, 11:27   #6 (permalink)
Crazy Poster
 
Join Date: Apr 2015
Location: Nigeria,MAIDUGURI.
Posts: 53
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=== DongleManager [Infinity] v1.72 [1/16/2020 2:51:47] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: GsmEasy S-Reader 0
HWID: 00007CCA200A4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 1F657CCA
Firmware version: 0118.02
=== Process started: 1/16/2020 2:51:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should "Register" before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Can not connect to server !
Disable Antivirus/Firewall and try again !
  Reply With Quote
Old 03-10-2020, 13:49   #7 (permalink)
Product Supporter
 
Join Date: Jun 2009
Location: private
Posts: 36,476
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Quote:
Originally Posted by EngrUsmanHassan View Post
=== DongleManager [Infinity] v1.72 [1/16/2020 2:51:47] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: GsmEasy S-Reader 0
HWID: 00007CCA200A4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 1F657CCA
Firmware version: 0118.02
=== Process started: 1/16/2020 2:51:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
You should "Register" before you start update !
Click to "Yes" to start Registration process.


If you are already registered click to "No"
Can not connect to server !
Disable Antivirus/Firewall and try again !
Hi,
Disable firewall and antivirus and try to register it once again.
If problem still exist send a problem details to support via mail:
help [at] infinity-box.com
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