Real Problem Installing Infinity Box !!! - GSM-Forum

albarka network · 09-04-2007, 22:53

HI MATES...
PLS IS THERE ANY OTHER WAY OF INSTALLING INFINITY BOX RATHER THAN FOLLOWING THE INSTRUCTIONS ORDER FROM INFINTY SUPPORT BUT UNFORTUNATELY AFTER THE INSTALLATION,I GOT THIS ERROR=
'11???????????????????????????????????????'is not a valid integer value. WHILE TRYING TO OPEN IT.TRIEDTHIS ON MANY CPU BUT SAME PROBLEM...
PLS COULD ANYONE TELL ME WHERE AM WRONG.....

THANX IN ADVANCE.
REGARDS.

**InfinitySupport** · 09-04-2007, 22:57

Could you, please, explain, when, where, and why you have got this error ?
What software you have started ?
What drivers you installed ?
.....

albarka network · 09-04-2007, 23:33

1.INSTALLED "infinity-box_Drivers_v1(1).2
2.I WENT TO C:\Program Files\InfinityBox\Drivers\e-gate_W2k_XP and installed "SETUP"
3.CONNECT THE BOX,FOUND NEW HARDWARE AND INSTALLED THE DRIVERS FROM C:\Program Files\InfinityBox\Drivers\Cable.
4.INSTALLED InfinitySetupMain_v2.8a
5.OPEN THE SOFT AND GET THIS ERROR= '11???????????????????????????????????????'is not a valid integer value.

PLS TELL ME WHERE AM WRONG.

REGARDS.

**InfinitySupport** · 09-05-2007, 07:46

very good explanation, now I understand.
what to do: delete setup.ini file and run again the soft

albarka network · 09-05-2007, 12:01

Quote:

Originally Posted by InfinitySupport

very good explanation, now I understand.
what to do: delete setup.ini file and run again the soft

where is "SETUP.INI"

thanx in advance.
REGARDS.

**InfinitySupport** · 09-05-2007, 12:09

in the same folder where "OPEN THE SOFT" located ( as per your description here: http:///vbb/showpo...44&postcount=3 )

albarka network · 09-05-2007, 13:12

Quote:

Originally Posted by InfinitySupport

in the same folder where "OPEN THE SOFT" located ( as per your description here: http:///vbb/showpo...44&postcount=3 )

after removing all "setup.ini" in C:\Program Files\InfinityBox.....
still same problem persist.....

any other help?

REGARDS.

albarka network · 09-05-2007, 15:41

pls anyboby help.........
is my box having problem or what?
on my 4 computers......"same problem"

Infinity-Box · 09-05-2007, 16:09

do u have USTPRO installed on the same PC's?
if yes uninstall them , try to remove cable from infinity box 2 - 3 times and run the software each time,
who is ure reseller and when did u buy this box ?

**InfinitySupport** · 09-05-2007, 17:57

@albarka network
you must uninstall software, delete "C:\program files\InfinityBox" folder, install software again and run it.

It can't be true that you see the same error on different PC (many CPU, as you told), I can't believe in this situation because I never have seen any problem like yours, especially for many different PC.
Please, make DETAILED and HONEST description, STEP-BY-STEP description what you do, what Infinity-Box software you run, what you see on screen etc.
Also, how it was happened that box stop to work now ? How it was happened that it worked before and stopped to work now ?

One more thing: you MUST READ INSTALLATION instruction !!!
If you already read it you must see pictures (yes, pictures, not only words) that help you verify installation process.
If you did not read it - you just play but not work and your problem description looks like a joke.

So, please, be serious, read installation manual (yes, yes I know that professional PC users never read manuals, but I ask again: please read) and follow installation instruction.
After installation you will be surprised with results.

If you don't know where to get instruction please follow this way:
1. visit http://www.infinity-box.biz
2. select "support" and read explanation what to do

If still no luck: make explanation that can be easy-to understand even for stupid me

albarka network · 09-12-2007, 21:40

Quote:

Originally Posted by InfinitySupport

@albarka network
you must uninstall software, delete "C:\program files\InfinityBox" folder, install software again and run it.

It can't be true that you see the same error on different PC (many CPU, as you told), I can't believe in this situation because I never have seen any problem like yours, especially for many different PC.
Please, make DETAILED and HONEST description, STEP-BY-STEP description what you do, what Infinity-Box software you run, what you see on screen etc.
Also, how it was happened that box stop to work now ? How it was happened that it worked before and stopped to work now ?

One more thing: you MUST READ INSTALLATION instruction !!!
If you already read it you must see pictures (yes, pictures, not only words) that help you verify installation process.
If you did not read it - you just play but not work and your problem description looks like a joke.

So, please, be serious, read installation manual (yes, yes I know that professional PC users never read manuals, but I ask again: please read) and follow installation instruction.
After installation you will be surprised with results.

If you don't know where to get instruction please follow this way:
1. visit http://www.infinity-box.biz
2. select "support" and read explanation what to do

If still no luck: make explanation that can be easy-to understand even for stupid me

@InfinitySupport.
i serously take my time and study the installation procedure.....followed it strictly only to find out its all the same problem,only what i noticed again now is that i always get the error when i try to check "Auto" after successfuly open the soft.......clicking the "Auto" to pick the wanted port,i got the error.
also as i have said earlier that i have tried it on different systems and still get the same error.....am still stand firm on this.
pls if there is any help again......i will appriciate.

thanx in advance.
REGARDS.

InfinityHelp · 09-13-2007, 16:35

hello!

what happens if you dont pick "auto", but manualy set com port?

09-04-2007, 22:53	#1 (permalink)
albarka network No Life Poster Join Date: Sep 2004 Age: 52 Posts: 523 Member: 82693 Status: Offline Thanks Meter: 12	Real Problem Installing Infinity Box !!! HI MATES... PLS IS THERE ANY OTHER WAY OF INSTALLING INFINITY BOX RATHER THAN FOLLOWING THE INSTRUCTIONS ORDER FROM INFINTY SUPPORT BUT UNFORTUNATELY AFTER THE INSTALLATION,I GOT THIS ERROR= '11???????????????????????????????????????'is not a valid integer value. WHILE TRYING TO OPEN IT.TRIEDTHIS ON MANY CPU BUT SAME PROBLEM... PLS COULD ANYONE TELL ME WHERE AM WRONG..... THANX IN ADVANCE. REGARDS.

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09-04-2007, 22:57	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Could you, please, explain, when, where, and why you have got this error ? What software you have started ? What drivers you installed ? .....

09-04-2007, 23:33	#3 (permalink)
albarka network No Life Poster Join Date: Sep 2004 Age: 52 Posts: 523 Member: 82693 Status: Offline Thanks Meter: 12	1.INSTALLED "infinity-box_Drivers_v1(1).2 2.I WENT TO C:\Program Files\InfinityBox\Drivers\e-gate_W2k_XP and installed "SETUP" 3.CONNECT THE BOX,FOUND NEW HARDWARE AND INSTALLED THE DRIVERS FROM C:\Program Files\InfinityBox\Drivers\Cable. 4.INSTALLED InfinitySetupMain_v2.8a 5.OPEN THE SOFT AND GET THIS ERROR= '11???????????????????????????????????????'is not a valid integer value. PLS TELL ME WHERE AM WRONG. REGARDS.

09-05-2007, 07:46	#4 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	very good explanation, now I understand. what to do: delete setup.ini file and run again the soft

09-05-2007, 12:09	#6 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	in the same folder where "OPEN THE SOFT" located ( as per your description here: http:///vbb/showpo...44&postcount=3 )

09-05-2007, 15:41	#8 (permalink)
albarka network No Life Poster Join Date: Sep 2004 Age: 52 Posts: 523 Member: 82693 Status: Offline Thanks Meter: 12	pls anyboby help......... is my box having problem or what? on my 4 computers......"same problem"

09-05-2007, 16:09	#9 (permalink)
Infinity-Box Product Supporter Join Date: Mar 2005 Location: in CPU Posts: 3,487 Member: 128745 Status: Offline Thanks Meter: 16,936	do u have USTPRO installed on the same PC's? if yes uninstall them , try to remove cable from infinity box 2 - 3 times and run the software each time, who is ure reseller and when did u buy this box ?

09-05-2007, 17:57	#10 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@albarka network you must uninstall software, delete "C:\program files\InfinityBox" folder, install software again and run it. It can't be true that you see the same error on different PC (many CPU, as you told), I can't believe in this situation because I never have seen any problem like yours, especially for many different PC. Please, make DETAILED and HONEST description, STEP-BY-STEP description what you do, what Infinity-Box software you run, what you see on screen etc. Also, how it was happened that box stop to work now ? How it was happened that it worked before and stopped to work now ? One more thing: you MUST READ INSTALLATION instruction !!! If you already read it you must see pictures (yes, pictures, not only words) that help you verify installation process. If you did not read it - you just play but not work and your problem description looks like a joke. So, please, be serious, read installation manual (yes, yes I know that professional PC users never read manuals, but I ask again: please read) and follow installation instruction. After installation you will be surprised with results. If you don't know where to get instruction please follow this way: 1. visit http://www.infinity-box.biz 2. select "support" and read explanation what to do If still no luck: make explanation that can be easy-to understand even for stupid me

09-13-2007, 16:35	#12 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! what happens if you dont pick "auto", but manualy set com port?