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Old 06-27-2020, 17:22   #46 (permalink)
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Quote:
Originally Posted by fedivbgd View Post
=== DongleManager [Infinity] v1.80 [27.06.2020 17:44:52] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000256EEFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 223156EE
Firmware version: 0143.02
=== Process started: 27.06.2020 17:44:56 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hi,

What was the reason to use flexihub/eltima with Infinity software ?
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Old 06-27-2020, 18:08   #47 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hi,

What was the reason to use flexihub/eltima with Infinity software ?
I used Eltima soft with MRT-BOX and Meizu M621h.
I i don't use Infinity with Eltima soft.
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Old 06-27-2020, 18:15   #48 (permalink)
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=== DongleManager [Infinity] v1.80 [6/27/2020 22:57:29] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001242A1F394082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0B6D242A
Firmware version: 0144.02
=== Process started: 6/27/2020 22:57:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Warning Dongle misconfigaration
plz fix it
infinity best team
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Old 06-27-2020, 18:20   #49 (permalink)
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Quote:
Originally Posted by fedivbgd View Post
I used Eltima soft with MRT-BOX and Meizu M621h.
I i don't use Infinity with Eltima soft.
Please read NOTE here https://www.infinity-box.com/support/
As soon as you will confirm that it was read I will tell you what to do to fix an issue.
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Old 06-27-2020, 18:20   #50 (permalink)
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Quote:
Originally Posted by atikatikbabu View Post
=== DongleManager [Infinity] v1.80 [6/27/2020 22:57:29] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001242A1F394082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0B6D242A
Firmware version: 0144.02
=== Process started: 6/27/2020 22:57:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Warning Dongle misconfigaration
plz fix it
infinity best team
Hello,
Attach fault.bin file from Infinity software folder.
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Old 06-27-2020, 19:12   #51 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
As soon as you will confirm that it was read I will tell you what to do to fix an issue.
I confirm that it was read.
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Old 06-27-2020, 20:13   #52 (permalink)
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Quote:
Originally Posted by fedivbgd View Post
I confirm that it was read.
Update dongle firmware now with DongleManager, it should be fixed
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Old 06-27-2020, 20:45   #53 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Update dongle firmware now with DongleManager, it should be fixed
Thank you.


Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
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Old 06-28-2020, 15:27   #54 (permalink)
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=== DongleManager [Infinity] v1.80 [28/06/2020 17:25:21] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0105AF6F20281292
=== Process started: 28/06/2020 17:25:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
help me
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Old 06-28-2020, 20:34   #55 (permalink)
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Quote:
Originally Posted by awadhik View Post
=== DongleManager [Infinity] v1.80 [28/06/2020 17:25:21] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0105AF6F20281292
=== Process started: 28/06/2020 17:25:21 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
help me
Use your "Alcor Micro USB Smart Card Reader"nd update dongle firmware now.
Result ?
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Old 06-28-2020, 21:14   #56 (permalink)
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=== DongleManager [Infinity] v1.80 [6/23/2020 6:16:16] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00013CE7212B4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 238C3CE7
Firmware version: 0144.02
=== Process started: 6/23/2020 6:16:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.


bought new dongle... getting this problem. dont know what happened ... kindly help me
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Old 06-29-2020, 10:03   #57 (permalink)
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Quote:
Originally Posted by iMughal View Post
=== DongleManager [Infinity] v1.80 [6/23/2020 6:16:16] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00013CE7212B4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 238C3CE7
Firmware version: 0144.02
=== Process started: 6/23/2020 6:16:18 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.


bought new dongle... getting this problem. dont know what happened ... kindly help me
Hello,

There is a software conflict with the next application(s):

\program files (x86)\intel\bluetooth\devmonsrv.exe
\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
\program files\via xhci uasp utility\usb3monitor.exe

What to do:

1. Delete or rename files (see above)
2. Reboot PC
3. Delete fault.bn file
4. Update dongle firmware with DongleManager now
5. Run Infinity software.
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Old 06-29-2020, 10:53   #58 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Use your "Alcor Micro USB Smart Card Reader"nd update dongle firmware now.
Result ?

thanks for your helping
all services of the dongel now working with Alcor Micro USB Smart Card Reader
but when i connect the main dongel i have this message
( Card with specified AID is not found ) whats the problem ??


thanks
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Old 06-29-2020, 12:24   #59 (permalink)
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need help

=== DongleManager [Infinity] v1.80 [29.06.2020 13:09:15] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000DE0AFF001982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0A70DE0A
Firmware version: 0134.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0134
=> Options:
- Infinity-Box/Dongle

cant update to for higher version
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Old 06-29-2020, 12:53   #60 (permalink)
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Quote:
Originally Posted by awadhik View Post
...
but when i connect the main dongel i have this message
( Card with specified AID is not found ) whats the problem ??


thanks
Is it the same dongle or another one ?
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