Smart-Card/Dongle/Box update Problems and Solutions
 

Dear Sirs,

If you have a problem with your Box/Dongle Smart-Card - post here DongleManager error text.

- Please copy/paste ONLY TEXT but not pictures and/or video !
- Please remove Online Service Passoword from your message !
- Please do not update your Smart-Card many times because you can damage Smart-Card permanently !
- Please update Smart-Card ONLY ONE TIME otherwise server can lock your account for 24 or more hours for security reason


If you have Card-Reader Type FT SCR2000 you should use special Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Another way: insert Smart-Card into another Card-Reader. For today best results gives Alcor Card-Readers.


If you have DITS CCID Smart Card Reader you should use another Card-Reader !
DITS CCID Smart Card Reader may damage your Smart-Card permanently !
- Move DITS Card-Reader to TRASH immediatelly due to extremely bad DITS readers quality !
- Insert Smart-Card into another Card-Reader. For today best results gives Alcor Card-Readers.



Previous thread is here

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/8/2016 10:58:59 AM ----------
DongleManager [Infinity-Box] v1.66 [10/8/2016 10:58:59 AM]
PC HWID: E025B3E5696AD851BD1B10025FB5BEBE
Card-Reader: FT SCR2000 0
HWID: 0203A9681D041292
Type: [BEST] S/N: 23C9A968 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/8/2016 12:43:20 PM ----------
DongleManager [Infinity-Box] v1.66 [10/8/2016 12:43:20 PM]
PC HWID: C4C20F24D5D71621EEB82C1662070CC0
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01097B6724881292
Type: Main Infinity-Box/Dongle S/N: D0587B67 Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 10/8/2015 2:54:16 PM ----------
DongleManager [Infinity-Box] v1.61 [10/8/2015 2:54:16 PM]
PC HWID: 0031C27E7BE243224019DC07CCD7F25D
Card-Reader: Axalto e-gate 0
HWID: 0003CB16FF021982
Type: inf S/N: 1033CB16 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing check error:
Server reported error:[0002] Client/Server protocol packet length is invalid.

==== [10/8/2016 3:55:08 AM] ====
Scanning...
Box/Dongle found: [BEST]
HWID: 020090771DCF1292
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/8/2016 3:56:13 AM ----------
DongleManager [Infinity-Box] v1.66 [10/8/2016 3:56:13 AM]
PC HWID: B6A9659EDD82C482E8427F60A12A24BB
Card-Reader: USB Fenix Card Reader 0
HWID: 020090771DCF1292
Type: [BEST] S/N: 80A29077 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file D:\MOBILE DATA\All Box Setup\install_BEST\DongleManager.1.66\DongleManage r.log
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum

Hello,

What is your Support Validity Date ?
How to check - Infinity-Box - FAQ (Frequently Asked Questions)

If you have active support - run DongleManager and update Box/Dongle firmware.
If your support is not active - renew support first.

Download latest DongleManager from support and try again ONE more time.

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/8/2016 8:32:31 PM ----------
DongleManager [Infinity-Box] v1.66 [10/8/2016 8:32:31 PM]
PC HWID: 9EEC7AF09F24552D30C16722858809F0
Card-Reader: FT SCR2000 0
HWID: 00032A3900001942
Type: Main Infinity-Box/Dongle S/N: CD422A39 Version: 0132.02
Connecting to server
Connection to server failedSocket Error # 10060
Connection timed out.
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10/8/2016 8:33:53 PM ----------
DongleManager [Infinity-Box] v1.66 [10/8/2016 8:33:53 PM]
PC HWID: 9EEC7AF09F24552D30C16722858809F0
Card-Reader: FT SCR2000 0
HWID: 00032A3900001942
Type: Main Infinity-Box/Dongle S/N: CD422A39 Version: 0132.02
Connecting to server
Connection to server failedSocket Error # 10060
Connection timed out.

Do you have other Card-reader or box with card ?

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

==== [10/8/2016 3:45:02 PM] ====
Scanning...
HWID: 0007777C18201292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 0007777C18201292
Box/Dongle type selected: [BEST]
---------- Process started: 10/8/2016 3:45:19 PM ----------
DongleManager [Infinity-Box] v1.66 [10/8/2016 3:45:19 PM]
PC HWID: 672E38F88B92B880F317FC457DD52B75
Card-Reader: FT SCR2000 0
HWID: 0007777C18201292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files here - Index of pub/drivers/

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME

==== [11.10.2016 13:00:53] ====
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 0002A784FF021982
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 11.10.2016 13:01:09 ----------
DongleManager [Infinity-Box] v1.66 [11.10.2016 13:01:09]
PC HWID: 3D80C30EC59742E32865FFD6D7B36C06
Card-Reader: Axalto e-gate 0
HWID: 0002A784FF021982
Type: Main Infinity-Box/Dongle S/N: 3505A784 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

i have security error from support area.. i have no dongle manger please help
i have alot of try but dongle manger security error page
please help how can i download dongle manger

Box/Dongle searching...
Box/Dongle found: [BEST]
HWID: 0108716024881292
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 10/11/2016 1:17:33 PM ----------
DongleManager [Infinity-Box] v1.64 [10/11/2016 1:17:33 PM]
PC HWID: 245A7E3885660763C7C273A2B8453593
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0108716024881292
Type: [BEST] S/N: 0B6B7160 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Card returned error - 6982 at 1885/8558
Error upgrading applets:
Card returned error - 6982 at 1885/8558
Disconnected