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Old 03-28-2018, 04:31   #1 (permalink)
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smart-card misconfiguration! contact to support!


smart-card misconfiguration! contact to support!
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Old 03-28-2018, 10:46   #2 (permalink)
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Hello,
Run Dongle Manager, Select Read Serial Number option and press Process button. Copy-paste here text from log.

Br.
Infinity Box Team.
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Old 03-29-2018, 10:45   #3 (permalink)
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=== DongleManager [Infinity] v1.72 [2018/3/27 17:41:23] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00002AE118164082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 1EC52AE1
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 64
"UK Edition" status: On
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
Diagnostic Key: 7F9A6191532A94A8
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Old 03-30-2018, 09:20   #4 (permalink)
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=== DongleManager [Infinity] v1.72 [2018/3/27 17:41:23] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00002AE118164082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 1EC52AE1
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 64
"UK Edition" status: On
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
Diagnostic Key: 7F9A6191532A94A8
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Old 03-30-2018, 09:34   #5 (permalink)
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=== DongleManager [Infinity] v1.72 [2018/3/28 16:26:07] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002AE118164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 1EC52AE1
Firmware version: 0136.02
=== Process started: 2018/3/28 16:26:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 03-30-2018, 09:34   #6 (permalink)
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=== DongleManager [Infinity] v1.72 [2018/3/28 16:26:07] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002AE118164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 1EC52AE1
Firmware version: 0136.02
=== Process started: 2018/3/28 16:26:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 03-30-2018, 09:58   #7 (permalink)
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Don't try to upgrade your dongle multiple times, wait for next instructions.

Br.
Infinity Box Team.
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Old 03-31-2018, 11:13   #8 (permalink)
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Quote:
Originally Posted by geryrat View Post
=== DongleManager [Infinity] v1.72 [2018/3/28 16:26:07] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002AE118164082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 1EC52AE1
Firmware version: 0136.02
=== Process started: 2018/3/28 16:26:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Please see an instruction in another thread.
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Old 03-31-2018, 12:58   #9 (permalink)
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Hi! Need help! smart-card misconfiguration! contact to support!

=== DongleManager [Infinity] v1.72 [31.03.2018 14:34:37] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00043963FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 40033963
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7FA2F049F8508CB1
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Old 04-02-2018, 21:43   #10 (permalink)
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Quote:
Originally Posted by pixma86 View Post
Hi! Need help! smart-card misconfiguration! contact to support!

=== DongleManager [Infinity] v1.72 [31.03.2018 14:34:37] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00043963FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 40033963
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7FA2F049F8508CB1
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
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