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03-28-2018, 10:46 | #2 (permalink) |
No Life Poster Join Date: Jul 2007 Location: Infinity-Box Support-
Posts: 9,321
Member: 541591 Status: Offline Sonork: 100.1611509 Thanks Meter: 7,361 | Hello, Run Dongle Manager, Select Read Serial Number option and press Process button. Copy-paste here text from log. Br. Infinity Box Team. |
03-29-2018, 10:45 | #3 (permalink) |
Junior Member Join Date: Mar 2018
Posts: 21
Member: 2823457 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.72 [2018/3/27 17:41:23] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00002AE118164082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 1EC52AE1 Firmware version: 0136.02 Box/Dongle misconfiguration Diagnostic code: 64 "UK Edition" status: On Last launched Application: 0034 v.0136 => Activations: - 00: Infinity-Box/Dongle v.0136 Diagnostic Key: 7F9A6191532A94A8 |
03-30-2018, 09:20 | #4 (permalink) |
Junior Member Join Date: Mar 2018
Posts: 21
Member: 2823457 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.72 [2018/3/27 17:41:23] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00002AE118164082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 1EC52AE1 Firmware version: 0136.02 Box/Dongle misconfiguration Diagnostic code: 64 "UK Edition" status: On Last launched Application: 0034 v.0136 => Activations: - 00: Infinity-Box/Dongle v.0136 Diagnostic Key: 7F9A6191532A94A8 |
03-30-2018, 09:34 | #5 (permalink) |
Junior Member Join Date: Mar 2018
Posts: 21
Member: 2823457 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.72 [2018/3/28 16:26:07] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00002AE118164082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 1EC52AE1 Firmware version: 0136.02 === Process started: 2018/3/28 16:26:09 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
03-30-2018, 09:34 | #6 (permalink) |
Junior Member Join Date: Mar 2018
Posts: 21
Member: 2823457 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.72 [2018/3/28 16:26:07] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00002AE118164082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 1EC52AE1 Firmware version: 0136.02 === Process started: 2018/3/28 16:26:09 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
03-31-2018, 11:13 | #8 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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03-31-2018, 12:58 | #9 (permalink) |
Junior Member Join Date: Sep 2016
Posts: 1
Member: 2625742 Status: Offline Thanks Meter: 0 | Hi! Need help! smart-card misconfiguration! contact to support! === DongleManager [Infinity] v1.72 [31.03.2018 14:34:37] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00043963FF021982 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 40033963 Firmware version: 0136.02 Box/Dongle misconfiguration Diagnostic code: 5A "UK Edition" status: Off Last launched Application: 0034 v.0136 => Activations: - 00: Infinity-Box/Dongle v.0136 - 03: [BEST] v.0122 - 07: #7 Diagnostic Key: 7FA2F049F8508CB1 |
04-02-2018, 21:43 | #10 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software. What to do now: - Delete fault.bin file from software folder (if you have it there) - Install latest Infinity software updates - Run DongleManager - Update Dongle firmware | |
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