smart card misconfiguration contact to support

[gsmrsa]

=== DongleManager [Infinity] v1.80 [2020/11/02 12:22:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0001090F13E64082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 638D090F
Firmware version: 0122.02
=== Process started: 2020/11/02 12:22:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

[InfinitySupport]

Originally Posted by gsmrsa

=== DongleManager [Infinity] v1.80 [2020/11/02 12:22:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0001090F13E64082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 638D090F
Firmware version: 0122.02
=== Process started: 2020/11/02 12:22:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

Hello,

Probably there is a software conflict with the next application(s):

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

What to do:

1. Delete or rename files (see above)
2. Reboot PC
3. Delete fault.bn file
4. Update dongle firmware with DongleManager now
5. Run Infinity software.