Smart card problem - GSM-Forum

Stevefilby · 09-20-2019, 14:52

Hi
I have been useing Infinity for several years. Recently my laptop went wrong and sent power surges through the usb ports. I have now aquired a new pc but cannot open any of my infinity programs. I am sure that my faulty laptop has fried my card. I have removed the card and can use the dongle to read my Chimera card. I have tried the infinity card in the dongle it came in, and also in other boxes I have, but the software will not open. In dongle manager I get:
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Error securing session:
Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

One of possible damage reason:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Contact to http://www.infinity-box.com/support/?r=2 for details.

Your account will be suspended to avoid permanent Smart-Card damage.
Can you recomend a course of action for me please.

Many thanks

Steve

YellowBoss · 09-21-2019, 11:27

Hi,
What is the S/N ?

Stevefilby · 09-21-2019, 12:01

Searching...
Card-Reader: Generic EMV Smartcard Reader 2
HWID: 0003236400001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): CB9B2364
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: #7
Is that correct?
Steve

Stevefilby · 09-21-2019, 12:07

After further reading i think my problem may be I also run Flexi hub on my laptop?
Steve

YellowBoss · 09-21-2019, 23:53

It may be a problem with card-reader.
As I can see you have used "Alcord" card-reader earlier.
Use that reader and update card once again now.
result ?

Stevefilby · 09-23-2019, 16:22

THANK YOU !!!!!
retried with original reader, now updated and all working!!
=== DongleManager [Infinity] v1.72 [23/09/2019 16:16:35] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 2
HWID: 0003236400001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CB9B2364
Firmware version: 0137.02
=== Process started: 23/09/2019 16:16:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 23/09/2019 16:18:41 ===
=== DongleManager [Infinity] v1.72 [23/09/2019 16:18:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 2
HWID: 0003236400001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): CB9B2364
Firmware version: 0138.02
=> Activations:
- 00: Infinity-Box/Dongle v.0138
- 03: [BEST] v.0122
- 07: #7
again many thanks for your support.
Steve

YellowBoss · 09-23-2019, 19:14

Just for info:
In some cases card-readers may be a problem due to not good reader quality.
For today best results gives "Alcor" readers.

09-20-2019, 14:52	#1 (permalink)
Stevefilby Freak Poster Join Date: Dec 2015 Location: GREAT YAR*** Posts: 335 Member: 2495115 Status: Offline** Thanks Meter: 34	Smart card problem Hi I have been useing Infinity for several years. Recently my laptop went wrong and sent power surges through the usb ports. I have now aquired a new pc but cannot open any of my infinity programs. I am sure that my faulty laptop has fried my card. I have removed the card and can use the dongle to read my Chimera card. I have tried the infinity card in the dongle it came in, and also in other boxes I have, but the software will not open. In dongle manager I get: Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Error securing session: Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated). In most cases it's a Hardware fault or harmful software activity ! One of possible damage reason: Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum - If you have Activations at your damaged Smart-Card and if you have another Box/Dongle we can try to move Activation to your another Smart-Card. Contact to http://www.infinity-box.com/support/?r=2 for details. Your account will be suspended to avoid permanent Smart-Card damage. Can you recomend a course of action for me please. Many thanks Steve

09-21-2019, 11:27	#2 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	Hi, What is the S/N ?

09-21-2019, 12:01	#3 (permalink)
Stevefilby Freak Poster Join Date: Dec 2015 Location: GREAT YAR*** Posts: 335 Member: 2495115 Status: Offline** Thanks Meter: 34	Searching... Card-Reader: Generic EMV Smartcard Reader 2 HWID: 0003236400001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): CB9B2364 Firmware version: 0137.02 "UK Edition" status: On Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0137 - 03: [BEST] v.0122 - 07: #7 Is that correct? Steve

09-21-2019, 12:07	#4 (permalink)
Stevefilby Freak Poster Join Date: Dec 2015 Location: GREAT YAR*** Posts: 335 Member: 2495115 Status: Offline** Thanks Meter: 34	After further reading i think my problem may be I also run Flexi hub on my laptop? Steve

09-21-2019, 23:53	#5 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	It may be a problem with card-reader. As I can see you have used "Alcord" card-reader earlier. Use that reader and update card once again now. result ?

09-23-2019, 16:22	#6 (permalink)
Stevefilby Freak Poster Join Date: Dec 2015 Location: GREAT YAR*** Posts: 335 Member: 2495115 Status: Offline** Thanks Meter: 34	THANK YOU !!!!! retried with original reader, now updated and all working!! === DongleManager [Infinity] v1.72 [23/09/2019 16:16:35] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 2 HWID: 0003236400001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): CB9B2364 Firmware version: 0137.02 === Process started: 23/09/2019 16:16:39 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 23/09/2019 16:18:41 === === DongleManager [Infinity] v1.72 [23/09/2019 16:18:41] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 2 HWID: 0003236400001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): CB9B2364 Firmware version: 0138.02 => Activations: - 00: Infinity-Box/Dongle v.0138 - 03: [BEST] v.0122 - 07: #7 again many thanks for your support. Steve

09-23-2019, 19:14	#7 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	Just for info: In some cases card-readers may be a problem due to not good reader quality. For today best results gives "Alcor" readers.