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proton · 06-15-2022, 10:26

smart card misconfiguration contact to support

=== DongleManager [Infinity] v1.91 [15.06.2022 11:57:35] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00042837FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 145D2837
Firmware version: 0153.02
=== Started: 15.06.2022 11:57:39 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No

Searching...
Box/Dongle misconfiguration
Diagnostic code: 66
15-06-2022 12:25:32
Username: 00145D2837
==> Scan C:\InfinityBox\DongleManager\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan d:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\InfinityBox\DongleManager\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan d:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan C:\InfinityBox\DongleManager\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan d:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

InfinityHelp · 06-15-2022, 20:06

Hi,
Do not run idevice panic log analyzer at the same time with Infinity, it may gives a problem.
Update dongle firmware now.

proton · 06-16-2022, 09:04

my favorite box

situation understood

problem solved

thank you team

06-15-2022, 10:26	#1 (permalink)
proton No Life Poster Join Date: Jan 2004 Age: 43 Posts: 683 Member: 50643 Status: Offline Thanks Meter: 117	support team I need help smart card misconfiguration contact to support === DongleManager [Infinity] v1.91 [15.06.2022 11:57:35] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00042837FF021982 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 145D2837 Firmware version: 0153.02 === Started: 15.06.2022 11:57:39 === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Do you want to report an issue to Support? No Searching... Box/Dongle misconfiguration Diagnostic code: 66 15-06-2022 12:25:32 Username: 00145D2837 ==> Scan C:\InfinityBox\DongleManager\ for report.log ==> Scan c:\InfinityBox\ for report.log ==> Scan c:\Program Files\ for report.log ==> Scan d:\Program Files\ for report.log ==> Scan c:\Program Files (x86)\ for report.log Found files: 0 ==> Scan C:\InfinityBox\DongleManager\ for .ibin.log ==> Scan c:\InfinityBox\ for .ibin.log ==> Scan c:\Program Files\ for .ibin.log ==> Scan d:\Program Files\ for .ibin.log ==> Scan c:\Program Files (x86)\ for *.ibin.log Found files: 0 ==> Scan C:\InfinityBox\DongleManager\ for fault.bin ==> Scan c:\InfinityBox\ for fault.bin ==> Scan c:\Program Files\ for fault.bin ==> Scan d:\Program Files\ for fault.bin ==> Scan c:\Program Files (x86)\ for fault.bin Found files: 0 No reports found

06-16-2022, 09:04	#3 (permalink)
proton No Life Poster Join Date: Jan 2004 Age: 43 Posts: 683 Member: 50643 Status: Offline Thanks Meter: 117	thank you team my favorite box situation understood problem solved thank you team

06-15-2022, 20:06	#2 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	Hi, Do not run idevice panic log analyzer at the same time with Infinity, it may gives a problem. Update dongle firmware now.