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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 08-24-2020, 15:47   #1 (permalink)
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Updateing time connection lost


Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: GsmEasy S-Reader 0
HWID: 00007CEB200A4082
=== Process started: 8/24/2020 20:41:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
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Old 08-24-2020, 17:58   #2 (permalink)
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Quote:
Originally Posted by rocky telecom View Post
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: GsmEasy S-Reader 0
HWID: 00007CEB200A4082
=== Process started: 8/24/2020 20:41:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Hello,


Update it once again now
What is the result ?
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Old 08-26-2020, 09:58   #3 (permalink)
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Quote:
Originally Posted by rocky telecom View Post
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: GsmEasy S-Reader 0
HWID: 00007CEB200A4082
=== Process started: 8/24/2020 20:41:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
As I can see it was not updated yet.
ANy result ?
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Old 08-26-2020, 14:50   #4 (permalink)
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=== DongleManager [Infinity] v1.80 [8/26/2020 13:06:32] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01077E6A24881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 01BD7E6A
Firmware version: 0122.02
=== Process started: 8/26/2020 13:06:33 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today

hellp me please
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Old 08-26-2020, 17:02   #5 (permalink)
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Quote:
Originally Posted by GSM KPK View Post
=== DongleManager [Infinity] v1.80 [8/26/2020 13:06:32] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01077E6A24881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 01BD7E6A
Firmware version: 0122.02
=== Process started: 8/26/2020 13:06:33 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today

hellp me please
Hello,

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/
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