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Old 06-02-2012, 14:53   #31 (permalink)
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boss it is done
working now
thankyou
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Old 07-12-2019, 13:08   #32 (permalink)
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Need help, Infinity Team

Godd day)
How I can repair this problem?

=== DongleManager [Infinity] v1.72 [12.07.2019 15:03:35] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000326E700001942
Box/Dongle found: [BEST]
Serial No (S/N): ********
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0040 v.0200
=> Activations:
- 00: Infinity-Box/Dongle v.0138
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 06: #6
- 07: #7
- 0B: #11
- 0D: #13
- 0E: #14
=> Box/Dongle misconfiguration. Contact to support !
=> External Activations:
- SPT
- Hua
- Micro-Box
- Avator

Thank You in advance.
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Old 07-12-2019, 13:59   #33 (permalink)
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hello do not need to hide serial number
without serial number how team will check your issue with smart card ??
also is this logs complete ??mean any diagnose code you not writing etc ???
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Old 07-13-2019, 06:02   #34 (permalink)
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Quote:
Originally Posted by NuVirgo9 View Post
Godd day)
How I can repair this problem?

=== DongleManager [Infinity] v1.72 [12.07.2019 15:03:35] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000326E700001942
Box/Dongle found: [BEST]
Serial No (S/N): ********
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0040 v.0200
=> Activations:
- 00: Infinity-Box/Dongle v.0138
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 06: #6
- 07: #7
- 0B: #11
- 0D: #13
- 0E: #14
=> Box/Dongle misconfiguration. Contact to support !
=> External Activations:
- SPT
- Hua
- Micro-Box
- Avator

Thank You in advance.
Hi,
What is the S/N ?
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Old 07-13-2019, 07:28   #35 (permalink)
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S/N: 087726E7

This is a full log in DongleManager:

=== DongleManager [Infinity] v1.72 [12.07.2019 15:03:35] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000326E700001942
Box/Dongle found: [BEST]
Serial No (S/N): ********
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0040 v.0200
=> Activations:
- 00: Infinity-Box/Dongle v.0138
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 06: #6
- 07: #7
- 0B: #11
- 0D: #13
- 0E: #14
=> Box/Dongle misconfiguration. Contact to support !
=> External Activations:
- SPT
- Hua
- Micro-Box
- Avator

After this I try update card, but "No more updates, not try once more"

This log in iOS:

Token
- Type: Infinity [BEST]
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; Firmware Version: 0138; Registered: 17-Oct-2016; Expired: 13-Oct-2019; Support: Active
- Activation 2: Infinity [BEST]; S/N: 087726E7; Firmware Version: 0122
- Activation 3: Infinity Content Extractor
- Activation 4: SPT-Box; S/N: 00008CF0
- Activation 5: Infinity SM
- Activation 6: Avator-Dongle; S/N: 0000403E
- Activation 7: Micro-Box
- Activation 8: Hua Dongle
- More Services may be active but not listed
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Old 07-13-2019, 08:39   #36 (permalink)
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When I try to load Infinity Samsung Module - I receive this message:

Curren firmware version: 0100
Required firmware version: 0101
Download "Dongle Manager" from support area and update Dongle firmware!
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Old 07-13-2019, 21:13   #37 (permalink)
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Card-Reader: Gemalto e-gate Smart Card 0
ATR: 3B759400006202020201
Card Manager: A0000000030000
SerialNumber: 000326E7
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 0016
Serial Number: 000326E7
Batch Identifier: 0000
Module Fabricator: 1942
Module Packaging Date: 0016
IC Card Manufacturer: 1943
IC Em******* Date: 0016
Pre Personalizer: 1944
Pre Personalization Date: 0016
Pre Personalization Equipment Identifier: 0000C107
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard. Serial: 000326E700001942
Extended info: Card returned error message. ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )

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Old 07-14-2019, 23:14   #38 (permalink)
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Update dongle firmware once again now.
Result ?
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Old 07-15-2019, 09:22   #39 (permalink)
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=== DongleManager [Infinity] v1.72 [15.07.2019 11:16:46] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000326E700001942
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 087726E7
Firmware version: 0122.02
=== Process started: 15.07.2019 11:16:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 15.07.2019 11:18:37 ===
=== DongleManager [Infinity] v1.72 [15.07.2019 11:18:37] ===
Box/Dongle type selected: [BEST]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000326E700001942
Box/Dongle found: [BEST]
Serial No (S/N): 087726E7
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v.0138
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 07: #7
- 0B: #11
- 0D: #13
- 0E: #14
=> External Activations:
- Hua
- Micro-Box
- Avator

=== DongleManager [Infinity] v1.72 [15.07.2019 11:19:46] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000326E700001942
Box/Dongle found: [BEST]
Serial No (S/N): 087726E7
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0138
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 07: #7
- 0B: #11
- 0D: #13
- 0E: #14
=> External Activations:
- Hua
- Micro-Box
- Avator


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Old 09-10-2019, 10:26   #40 (permalink)
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Hello, I stopped working smart card Infinity box, the device Manager is recognized as an Unknown device, Dongle Manager or does not see how I restore the card, where and to whom to contact?
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Old 09-10-2019, 10:58   #41 (permalink)
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Quote:
Originally Posted by east17 View Post
Hello, I stopped working smart card Infinity box, the device Manager is recognized as an Unknown device, Dongle Manager or does not see how I restore the card, where and to whom to contact?
Hello,

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem.


result ?
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Old 09-10-2019, 11:04   #42 (permalink)
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It's all been done, the result is an Unknown device
Smart Card was activated in 2007 year, perhaps its worked.

Last edited by east17; 09-10-2019 at 11:10.
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Old 09-10-2019, 12:06   #43 (permalink)
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Quote:
Originally Posted by east17 View Post
It's all been done, the result is an Unknown device
Smart Card was activated in 2007 year, perhaps its worked.
In this case the only way is to buy new Dongle.


If you have additional activations at damaged card pls read an information about activation transfer - https://www.infinity-box.com/doc/?r=20
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Old 09-10-2019, 12:46   #44 (permalink)
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If I buy this Infinity box dongle on GSMserver(page does not embed the links) I will be able to transfer the activation to it?
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Old 09-10-2019, 22:14   #45 (permalink)
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Quote:
Originally Posted by east17 View Post
If I buy this Infinity box dongle on GSMserver(page does not embed the links) I will be able to transfer the activation to it?
If your old box type was Infinity-Box you can buy Infinity-Box/Dongle from gsmserver (or any other seller).
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