when flash x300 and killed infinity dongle
 

Dear Infinity team .

we have problem for two dongle , when customer write flash pana x300 and the dongle broken , the error as below :

Loading, wait...
S/N: 01DC:0103
Loading, wait...

Critical error[1207]
DANGER: Software can be virus infected !
Contact Support right now !
Include Log information about this error for Support

ATTENTION: Don't run this software again without instruction from Support !

Check your PC for viruses !


What is problem for this . waiting ur reply , cos customers now very angry for this .

Also we change many pc is same problem , plz help to solve this problem ,thanks in advance .


Br
Year

Hello !

For sure, it's impossible that our dongle was damaged during ordinary flashing operations.

Please, check this about "Critical error[1207]":
http://forum.gsmhosting.com/vbb/showthread.php?t=203822

Please, make all like described in this link.
If error still exist then contact to us by mail for future instructions.

Btw, could you, please, tell me: why you think that dongle broken ?
As I can understand you see only error about virus infection on your PC.
Really, it's very important for me to get answer for this question.

B.R.
InfinitySupport

Dear sir ,

Thanks for your reply .

Before i already return back the Infinity dongle to the supplier , but factory dont want repair for this dongle , he said we want to crack this dongle , very funny . if we can crack this dongle , why no need buy big quantity to sell .

One thing : we use this problem dongle to another pc is same problem , but when i use working infinity dongle to same pc is working perfect . Before i already sent many e-mail . But always gave me same reply .
Hope u can sovle soon . That 2pcs same problem dongle yesterday already sent back to factory , plz check .

Anyways , thanks for ur reply .

Hello !

Now we preparing detailed instruction for users/dealers about this situation.
In very short time detailed information will be posted for public use.

B.R.
InfinitySupport

Hello !

Small addition. As I can understand, it's info from user who had error1207 problem too, but after he made easy step, he can work w/o problems.

http://forum.gsmhosting.com/vbb/show...00&postcount=8

B.R.
InfinitySupport

Hello !

Finally, instruction ready:

User guide about damaged/blocked/killed Infinity-Box dongles:
http://forum.gsmhosting.com/vbb/showthread.php?t=207871

@Year
If you are Infinity-Box reseller, then contact to [email protected]
But please, check both documents (by link above) and ask your customers exactly: what they tried to make with Infinity-Box.
In fact, it's impossible to damage our dongles during normal operations (flash, unlock etc.). Dongle can be really damaged in only one case: crack attack.

B.R.
InfinitySupport