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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Saras Boxes > HWK


 
 
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Old 05-25-2008, 12:39   #1 (permalink)
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Exclamation Problem in samsung software in HWK


Dear Supporter,
First i would like to say that i have UFS3+HWK Original and i have it from long time and it working good.
I have problem in samsung software and i try alot with my resseler to find any soloution with this problem but we did not find any thing so i wanna you check this problem i attached picture can display waht i mean when i connect on samsung icon tell me "Selected Device, not Compatible with Software "
Please try to find what is the problem and how can i fix it.

Best Regards
 
Old 05-25-2008, 12:53   #2 (permalink)
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Where is Atached Pic
Uninstall All Previus Version of SW
Instal Last HWK Suite
Use Update Client
Then Install Setup
Regards
 
Old 05-25-2008, 13:03   #3 (permalink)
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picture

Sorry miss to upload the picture
i try alot to change i change OS many times i installed what u said sir but still the same problem


 
Old 05-25-2008, 13:46   #4 (permalink)
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Quote:
Originally Posted by !!DiGiTaL!! View Post
Dear Supporter,
First i would like to say that i have UFS3+HWK Original and i have it from long time and it working good.
I have problem in samsung software and i try alot with my resseler to find any soloution with this problem but we did not find any thing so i wanna you check this problem i attached picture can display waht i mean when i connect on samsung icon tell me "Selected Device, not Compatible with Software "
Please try to find what is the problem and how can i fix it.

Best Regards
If the issue is only with the SAMs software, then you need to look at your HWK PCB for missing components.

Odia.
 
Old 05-25-2008, 13:55   #5 (permalink)
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Originally Posted by Odia The Ultimate View Post
If the issue is only with the SAMs software, then you need to look at your HWK PCB for missing components.

Odia.
hi sir,

can you post the original HWK PCB of hwk?i was thinking if there is any missing components of my hwk.

thanks..
 
Old 05-25-2008, 19:33   #6 (permalink)
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no its same on Sams and LG_GSM not only samsung software
 
Old 05-26-2008, 01:30   #7 (permalink)
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no its same on Sams and LG_GSM not only samsung software
Check the PCB anyway, maybe an SMD capasitor or resistor is missing.

Odia.
 
Old 05-26-2008, 15:38   #8 (permalink)
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checked but ther eis no missing parts
 
Old 05-27-2008, 05:06   #9 (permalink)
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checked but ther eis no missing parts
So they are damaged maybe , in any case, ask your reseller to replace your HWK if its under warrenty.

Odia.
 
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Old 05-27-2008, 20:50   #10 (permalink)
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thanks odia for attention
 
 

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