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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > USB-Smart > Dongle Problems (USB-Smart)

Dongle Problems (USB-Smart) Dongle probelms and installation support

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Old 05-08-2006, 06:21   #1 (permalink)
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Red face Cannot Update Smartcard!! Zulea Pls Help


I cannot update my smarcard for some reason, I need to get Samsung and Motorola Updates but can't as Request Activation file buttons are also not highlighted. I have tried a different dongle from a working USB Smart but no luck, also tried 3 different ISP's and 3 different PC's, same problem.

Tried another working USB Smart in my PC and it updates fine.

Please help me and see attached screenshots.

Dongle Serial - 0500027E
Attached Images
File Type: jpg Usb1.jpg (37.7 KB, 22 views)
File Type: jpg USB2.jpg (40.1 KB, 23 views)
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Old 05-08-2006, 06:26   #2 (permalink)
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Some times this error occurs when Microsoft active sync is running..If you have active sync installed try to end task wcescomm.exe from task manager..


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Old 05-08-2006, 06:31   #3 (permalink)
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Hi Surej, thanks for replying. No. I don't have active sync installed, also checked task manager, if it was problem with my PC then how come other USB Smart card is updating fine?

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Old 05-08-2006, 13:08   #4 (permalink)
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I had same problem
try smart card insert in another smart card reader and try do update or ask your reseller for exchange

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Old 05-08-2006, 13:17   #5 (permalink)
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I have two nwe dongles and CANT update

I have two new dongles and I cant update.
Every time the update procces stop at 11%...
The same in 3 PCs.
My "old" dongle too...
I dont know what is the problem but i need to update thos new dongles..
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