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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > PolarBox 3


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Old 12-15-2009, 13:29   #1 (permalink)
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Red face Touch diamond 3700, unlock refused by server [SOLVED]


Touch diamond 3700, unlock refused by server

Searching Device...
Connecting...
Sending Boot...
Reading SpLock Zone...
Reading Data...Wait...


Contacting With Server...Wait...

ERROR...Unlock refused by server

No antivirus, firewall, using latest version, using activesync 4.5, polarsat confirms I got activation for this models
LICENSES:
LG3GSecured-Samsung2009 : Enabled
BlackBerry : Enabled
Sagem-Vodafone : Disabled
HTC-Phones : Enabled

This phone is from Claro Brazil. Any information? Problem in server side, OS version not supported, any info from Polar????
 
Old 12-15-2009, 14:20   #2 (permalink)
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Quote:
Originally Posted by cartuchobahia View Post
Touch diamond 3700, unlock refused by server

Searching Device...
Connecting...
Sending Boot...
Reading SpLock Zone...
Reading Data...Wait...


Contacting With Server...Wait...

ERROR...Unlock refused by server

No antivirus, firewall, using latest version, using activesync 4.5, polarsat confirms I got activation for this models
LICENSES:
LG3GSecured-Samsung2009 : Enabled
BlackBerry : Enabled
Sagem-Vodafone : Disabled
HTC-Phones : Enabled

This phone is from Claro Brazil. Any information? Problem in server side, OS version not supported, any info from Polar????
check user code if active,tell me here i will give u solution to remove it then try again
 
Old 12-15-2009, 14:38   #3 (permalink)
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No usercode protected. And phone was fullfactory resetted
 
Old 12-15-2009, 14:40   #4 (permalink)
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Quote:
Originally Posted by cartuchobahia View Post
No usercode protected. And phone was fullfactory resetted
wich OS do u have in ur phone????
 
Old 12-15-2009, 14:40   #5 (permalink)
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it's not a phone problem, it's a internet connexion problem, checking in server ...

br

<= The_Gorr =>
 
Old 12-15-2009, 14:56   #6 (permalink)
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Thanks a lot sir, I`ll wait your instructions to try again.
OS is 6.1
 
Old 12-15-2009, 15:24   #7 (permalink)
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Thanks a lot Sir, tried right now and problem solved! (just in case, used other internet provider)
 
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Old 12-15-2009, 15:28   #8 (permalink)
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Originally Posted by cartuchobahia View Post
Thanks a lot Sir, tried right now and problem solved! (just in case, used other internet provider)
pb2 can unlock all OS for htc phones,some times there is a bug internet connection just try again or change operator as u do already

in any case nice to know ur problem is solved

best regards to u
 
Old 12-15-2009, 15:35   #9 (permalink)
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Very good work,all is clear now,suunnyy
 
Old 12-15-2009, 18:05   #10 (permalink)
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problem solved, topic closed

br

<= The_Gorr =>
 
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