Worst Support Ever !!!!!! - GSM-Forum

ogc · 01-10-2007, 15:23

as i hear this box is one of the best , but i didn't get to use it to confirm that ...i only see that has the WORST SUPPORT i ever seen.
i got the box 6 days ago and only PROBLEMS....
2 or 3 mail to [email protected] ( no answer ) , online support ( very bad ) ...port 9999 problem ( stupid ).... PM to moderators ( no answer ).....
i hope somebody help me to update this box and use it !!!

moustafatch · 01-10-2007, 15:55

here is the best support u can see mate

maybe the way u ask is very bad to let some one answer u

all member can confirm that multibox team have the best support so the proplem in you

Multi-box TEAM · 01-10-2007, 16:11

Dear ogc I would ask you to respect Support Team and do not claim on us.
Do you have vocation time? I think yes! So let mr. GSMtricks have a rest at least some time. If you have any problem you could write me but I didn't get any Private Message from you. My nickname is Multi-box TEAM - it means that you can contact mу if you have any problem.
My sonork number - 84520
ICQ - 309998430
e-mail - [email protected]
and Support chat - temporarely unavailable, it's under reconstruction.

PS - if you think that update through port 9999 is stupid - please could you be so kind and give us a REAL solution, not just claiming on somebody, show us tha tyou are smart. Saying this I mean that if we do this - we have some reason for this. We are not kids here and we know what we do. So please don't behave yourself like a histeric woman - ok? Did we understand each other?

Take my apologize and explain me what is the problem with your box?

nadger · 01-10-2007, 21:39

@multibox team

please check your email inbox for this account [email protected]

locksmith · 01-10-2007, 22:55

Got to say my experience of multibox support is only good
fast and accurate
don't worry you have bought a good tool

excelpass · 01-11-2007, 04:00

when i 1st bought multibox ,i hv problem on port 9999 but when i went to online support ,they help me on the spot n i can access to update just in a few mins only

Multi-box TEAM · 01-11-2007, 12:42

Pproblem with port9999 is only in Tunisia, it seems to me.
And usually online support is ok - but that day - there where too many customers on our web page and in chat - that's why it began glitching - so we temporarely closed it.

nadger · 01-11-2007, 17:28

my problem has been sorted, thanks multibox

sid_vicious · 01-26-2007, 20:37

Quote:

Originally Posted by ogc

as i hear this box is one of the best , but i didn't get to use it to confirm that ...i only see that has the WORST SUPPORT i ever seen.
i got the box 6 days ago and only PROBLEMS....
2 or 3 mail to [email protected] ( no answer ) , online support ( very bad ) ...port 9999 problem ( stupid ).... PM to moderators ( no answer ).....
i hope somebody help me to update this box and use it !!!

im so sorry sir...but thats not hapening to me......
for the first time regristation i have a litle dificulty...but when i report to the MUTI-BOX team my problem solve just in few minute....

The_Gorr · 01-27-2007, 13:06

the problem with port 9999 is only in tunisia, but u have to know that's a provider restriction not a multibox bug, or server problem...
and for who can't get help, just look a the number of supporter in this team, we are 7 supporter, so every member have 7 chance to solve his problem in some minutes. so please stop blaming without a real raison. we are here to help so just ask.

br

<= The_Gorr =>

James-R · 01-27-2007, 13:25

deleting customers post without explaination is not support, its ignorant.

n.b. not you "The Gorr" you are very helpful/friendly, its not directed at you.

br

GSMtricks · 01-27-2007, 13:49

Quote:

Originally Posted by James-R

deleting customers post without explaination is not support, its ignorant.

n.b. not you "The Gorr" you are very helpful/friendly, its not directed at you.

br

All deleted post with reason - if somebody post all the time same questions even didn't check few post what we can do? The forum will be full with posts like: cannot update or login expiried. We made a FAQ section, we made a stock posts about it but still same - noboy ready it and just start new topic.

gyuszko · 01-27-2007, 15:02

Multibox has a very good support, I can confirm that... sometimes has to wait 1-2 days for answer, but everyone needs some relaxing time, so be a little patient, the support team will help for sure.

James-R · 01-27-2007, 15:03

Quote:

Originally Posted by GSMtricks

All deleted post with reason - if somebody post all the time same questions even didn't check few post what we can do? The forum will be full with posts like: cannot update or login expiried. We made a FAQ section, we made a stock posts about it but still same - noboy ready it and just start new topic.

i read all the your FAQ about my problem and it said only you can reset my box, i posted here three times asking for help everytime you deleted it with no explaination.

Again, ONLY YOU CAN RESET MY BOX, no amount of reading you FAQ will reset my box for me.

Online chat, i waited two days but it never came online and i sent three messenges through it, again no reply. When i e-mailed you direct it bounced back.

In the end you reset my box after two days of waiting when i contacted you through ICQ, and it took you all of 5 seconds to do. It would of taken you longer to delete the posts than it did to reset the box.

Please explain what i did wrong?

br

GSMtricks · 01-27-2007, 15:18

Quote:

Originally Posted by James-R

i read all the your FAQ about my problem and it said only you can reset my box, i posted here three times asking for help everytime you deleted it with no explaination.

Again, ONLY YOU CAN RESET MY BOX, no amount of reading you FAQ will reset my box for me.

Online chat, i waited two days but it never came online and i sent three messenges through it, again no reply. When i e-mailed you direct it bounced back.

In the end you reset my box after two days of waiting when i contacted you through ICQ, and it took you all of 5 seconds to do. It would of taken you longer to delete the posts than it did to reset the box.

Please explain what i did wrong?

br

Because here I cannot help, I cannot ask all time same ( about serial number ), that is why solutions with login and updates very simple and can be fast if you will contact me directly via Sonork or ICQ. No need to post here log:
box requere update...
because it say me nothing, no any data about box or user, it is just a wasting time here with posts like this. In FAQ section is written fast way to reapit this.

That is why I delete all posts like this one.

01-10-2007, 15:23	#1 (permalink)
ogc Registered User Join Date: Feb 2004 Location: Romania Posts: 128 Member: 52073 Status: Offline Thanks Meter: 6	Worst Support Ever !!!!!! as i hear this box is one of the best , but i didn't get to use it to confirm that ...i only see that has the WORST SUPPORT i ever seen. i got the box 6 days ago and only PROBLEMS.... 2 or 3 mail to [email protected] ( no answer ) , online support ( very bad ) ...port 9999 problem ( stupid ).... PM to moderators ( no answer )..... i hope somebody help me to update this box and use it !!!

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01-10-2007, 15:55	#2 (permalink)
moustafatch No Life Poster Join Date: Feb 2003 Location: HUR / R.S Age: 40 Posts: 1,500 Member: 21750 Status: Offline Sonork: 100.62509 Thanks Meter: 73	here is the best support u can see mate maybe the way u ask is very bad to let some one answer u all member can confirm that multibox team have the best support so the proplem in you

01-10-2007, 16:11	#3 (permalink)
Multi-box TEAM No Life Poster Join Date: Aug 2006 Location: Hackers hell Posts: 1,040 Member: 327309 Status: Offline Sonork: 100.54567 Thanks Meter: 177	Dear ogc I would ask you to respect Support Team and do not claim on us. Do you have vocation time? I think yes! So let mr. GSMtricks have a rest at least some time. If you have any problem you could write me but I didn't get any Private Message from you. My nickname is Multi-box TEAM - it means that you can contact mу if you have any problem. My sonork number - 84520 ICQ - 309998430 e-mail - [email protected] and Support chat - temporarely unavailable, it's under reconstruction. PS - if you think that update through port 9999 is stupid - please could you be so kind and give us a REAL solution, not just claiming on somebody, show us tha tyou are smart. Saying this I mean that if we do this - we have some reason for this. We are not kids here and we know what we do. So please don't behave yourself like a histeric woman - ok? Did we understand each other? Take my apologize and explain me what is the problem with your box?

01-10-2007, 21:39	#4 (permalink)
nadger Freak Poster Join Date: Mar 2002 Location: Chester UK Posts: 452 Member: 10048 Status: Offline Thanks Meter: 3	@multibox team please check your email inbox for this account [email protected]

01-10-2007, 22:55	#5 (permalink)
locksmith Freak Poster Join Date: Dec 2000 Location: England Age: 53 Posts: 166 Member: 2728 Status: Offline Thanks Meter: 6	Got to say my experience of multibox support is only good fast and accurate don't worry you have bought a good tool

01-11-2007, 04:00	#6 (permalink)
excelpass Freak Poster Join Date: Dec 2003 Age: 52 Posts: 488 Member: 47532 Status: Offline Thanks Meter: 18	when i 1st bought multibox ,i hv problem on port 9999 but when i went to online support ,they help me on the spot n i can access to update just in a few mins only

01-11-2007, 12:42	#7 (permalink)
Multi-box TEAM No Life Poster Join Date: Aug 2006 Location: Hackers hell Posts: 1,040 Member: 327309 Status: Offline Sonork: 100.54567 Thanks Meter: 177	Pproblem with port9999 is only in Tunisia, it seems to me. And usually online support is ok - but that day - there where too many customers on our web page and in chat - that's why it began glitching - so we temporarely closed it.

01-11-2007, 17:28	#8 (permalink)
nadger Freak Poster Join Date: Mar 2002 Location: Chester UK Posts: 452 Member: 10048 Status: Offline Thanks Meter: 3	my problem has been sorted, thanks multibox

01-27-2007, 13:06	#10 (permalink)
The_Gorr No Life Poster Join Date: May 2005 Location: Tunisia Age: 46 Posts: 14,198 Member: 145648 Status: Offline Sonork: 100.100487 The_Gorr Thanks Meter: 23,034	the problem with port 9999 is only in tunisia, but u have to know that's a provider restriction not a multibox bug, or server problem... and for who can't get help, just look a the number of supporter in this team, we are 7 supporter, so every member have 7 chance to solve his problem in some minutes. so please stop blaming without a real raison. we are here to help so just ask. br <= The_Gorr =>

01-27-2007, 13:25	#11 (permalink)
James-R No Life Poster Join Date: Jan 2005 Age: 50 Posts: 1,678 Member: 104911 Status: Offline Thanks Meter: 42	deleting customers post without explaination is not support, its ignorant. n.b. not you "The Gorr" you are very helpful/friendly, its not directed at you. br

01-27-2007, 15:02	#13 (permalink)
gyuszko Product Supporter Join Date: Dec 2001 Location: in my skin Age: 47 Posts: 1,213 Member: 8086 Status: Offline Thanks Meter: 180	Multibox has a very good support, I can confirm that... sometimes has to wait 1-2 days for answer, but everyone needs some relaxing time, so be a little patient, the support team will help for sure.