Important information for prospect and current MB LITE Users & Resellers!

[GSMtricks]

Dear clients! We want to pay your attention, that support will cover only those boxes, which were bought from authorized disrtibutors and resellers. All queries concerning box repair or change should be addressed to them.

Boxes, which were bought from other sellers, will not be supported by us. We strongly recommend you to spend some time and look through the below list of our official distributor and resellers in your country in order to avoid any further controversies and misunderstandings.

Important: with buying our products you argree to warranty terms and conditions.

Reseller Terms & Conditions:
- Minimum purchase quantity: 20 pieces
- Minimum puchase quantity of Activation Packs: 20 pieces
- Maximum 3 resellers per country
- Reseller must place an order within 45 days or reseller status will be annuled
- Payments should be made through bank transaction or Western Union
- Delivery by DHL and Fedex at customer’s expense

Distributor Terms & Conditions:
- Minimum purchase quantity: 50-100 pieces
- Minimum puchase quantity of Activation Packs: 20 pieces
- Maximum 1 distributor per country
- Distributor must place an order within 60 days or distributor status will be annuled
- Payments should be made through bank transaction or Western Union
- Delivery by DHL and Fedex at customer’s expense

ATTENTION:
Only Multi-box LITE purchased from the reseller list can have warranty. To avoid misunderstandings you should keep the invoice of the purchase.
During the guarantee period reseller/distributor is obliged to accept boxes, that need change/repair and provide a client with another box. Out of order boxes should be sent to us at the reseller's/distributor's expenses.

For becoming the reseller, please, contact us directly via E-mail: [email protected]

Service Equipment Warranty Terms
Hardware service tools are covered by a limited guarantee for a period of six (6) months from the moment of the box registration (activation) on the sever.
Warranty means free of charge repair or exchange of the damaged products within 14 days.
Expenses for shipping of the defected equipment both ways to and from the Customer's site are not covered by the guarantee, except for the situations, when the Customer received dead on arrival product with "Tested" sticker.
Every device sent for repair must have owner's sticker with the invoice number that device was purchased with.
The warranty does not cover risks of product’s damage or loss during transportation by post or any other delivery service company.
Technical support of the products is a part of our post-sale service – the Customer is guided through the issues of installation, troubleshooting, and other situations where the Customer’s competence is not enough to enable him to solve the problem by himself.

IMPORTANT: WE SUPPORT DEVICES, BOUGHT ONLY FROM AUTHORIZED DISTRIBUTOR AND RESELLERS. All the queries on box change and repair should be addressed to your reseller or dealer.
Only standalone hardware device is subject to warranty – cables and accessories are not covered by the guarantee. Our specialists may assist in repairing the cable/accessory if applicable.
Our Company does not guarantee correct functioning of software if it is not related to the hardware part of the product; the Company will take no responsibility for any damage or loss caused by user’s improper/unskillful operating of the service product.

The Company reserves the right to reject Customer’s warranty claim in cases specified below:
- warranty seals are removed or damaged;
- warranty period has expired;
- evident attempts of hardware or firmware modification of the device;
- proofs of abnormal operating conditions including electrical power fluctuation or overshoot, corrosion spots etc.