Cannot access spt support area please help - GSM-Forum

amurale72 · 06-10-2015, 04:21

I have spt box passed 2years.purchase from celltech communiations bangalore india.yesterday when formatted of my computer for new os.when intalled and connect box working perfectly but when go to support area it show as below.

Sorry, Your box not registered yet or not from official reseller just contact your seller for activate your box.

Your account locked out, please contact sptbox.com.

but already box was activated box show serial no and working perfectly.and again i activted through activator and then it seems as above

my activator log

[00004003EE8EA26C]
Active=BD52F1486502BFB8
File saved: C:\Users\amura_000\Desktop\New folder\user.ini
File saved: C:\Program Files\SPT\user.ini
Searching Dongle...
Dongle found
Version: 0004
Serial Number (S/N): 00004003EE8EA26C (16387)
Done: 00004003EE8EA26C
Copy file user.ini to folder with SPT-Box software !

it says box is active

why cannot access SUPPORT AREA

and send these log to

[email protected]

thank in advance

**wgmmmx1** · 06-10-2015, 09:12

All box older then 01.2013 need buy new activation to get access to support section and next updates. Just see topic about new update and product manager annoucend.
Your box is older then 01.2013 and becosue this support not work for you.

lahdache · 06-10-2015, 10:15

how to know date activation !!!

reg

SPTTEAM · 06-10-2015, 10:49

Quote:

Originally Posted by lahdache

how to know date activation !!!

reg

nasru nasrulla Passive SmartGsm Team 16387 [email protected] banglore 16.10.2012

here is your details

faissal30 · 06-10-2015, 10:59

I regreted the day I bought spt activation, support is too old and need f**king internet explorer to run, updates are like the moon shows one time on month and maybe more...

YellowBoss · 06-10-2015, 11:48

Quote:

Originally Posted by faissal30

I regreted the day I bought spt activation, support is too old and need f**king internet explorer to run, updates are like the moon shows one time on month and maybe more...

If you have Activation for Infinity read this post: http://forum.gsmhosting.com/vbb/f452...l#post11101200

amurale72 · 06-10-2015, 16:49

Quote:

Originally Posted by amurale72

i have spt box passed 2years.purchase from celltech communiations bangalore india.yesterday when formatted of my computer for new os.when intalled and connect box working perfectly but when go to support area it show as below.

Sorry, your box not registered yet or not from official reseller just contact your seller for activate your box.

Your account locked out, please contact sptbox.com.

But already box was activated box show serial no and working perfectly.and again i activted through activator and then it seems as above

my activator log

[00004003ee8ea26c]
active=bd52f1486502bfb8
file saved: C:\users\amura_000\desktop\new folder\user.ini
file saved: C:\program files\spt\user.ini
searching dongle...
Dongle found
version: 0004
serial number (s/n): 00004003ee8ea26c (16387)
done: 00004003ee8ea26c
copy file user.ini to folder with spt-box software !

It says box is active

why cannot access support area

and send these log to

[email protected]

thank in advance

thank you reply
when box was activted how to know that

YellowBoss · 06-10-2015, 17:13

Quote:

Originally Posted by amurale72

thank you reply
when box was activted how to know that

Hello,

For 16387 estimated date is 2012-09-29

06-10-2015, 04:21	#1 (permalink)
amurale72 Freak Poster Join Date: Dec 2012 Location: chinnasalem tamilnadu india Posts: 237 Member: 1849338 Status: Offline Sonork: 100.1646373 Thanks Meter: 89	Cannot access spt support area please help I have spt box passed 2years.purchase from celltech communiations bangalore india.yesterday when formatted of my computer for new os.when intalled and connect box working perfectly but when go to support area it show as below. Sorry, Your box not registered yet or not from official reseller just contact your seller for activate your box. Your account locked out, please contact sptbox.com. but already box was activated box show serial no and working perfectly.and again i activted through activator and then it seems as above my activator log [00004003EE8EA26C] Active=BD52F1486502BFB8 File saved: C:\Users\amura_000\Desktop\New folder\user.ini File saved: C:\Program Files\SPT\user.ini Searching Dongle... Dongle found Version: 0004 Serial Number (S/N): 00004003EE8EA26C (16387) Done: 00004003EE8EA26C Copy file user.ini to folder with SPT-Box software ! it says box is active why cannot access SUPPORT AREA and send these log to [email protected] thank in advance Last edited by amurale72; 06-10-2015 at 04:30.

06-10-2015, 09:12	#2 (permalink)
wgmmmx1 Moderator Join Date: Oct 2009 Location: Poland Age: 42 Posts: 10,174 Member: 1139057 Status: Offline Sonork: 100.109924 Thanks Meter: 4,428	All box older then 01.2013 need buy new activation to get access to support section and next updates. Just see topic about new update and product manager annoucend. Your box is older then 01.2013 and becosue this support not work for you.

06-10-2015, 10:15	#3 (permalink)
lahdache No Life Poster Join Date: Jul 2008 Location: H.DALAA Age: 49 Posts: 2,040 Member: 820444 Status: Offline Sonork: 100.1680641 Thanks Meter: 466	how to know date activation !!! reg

06-10-2015, 10:59	#5 (permalink)
faissal30 Freak Poster Join Date: Feb 2005 Age: 43 Posts: 229 Member: 116640 Status: Offline Sonork: 100.1617400 Thanks Meter: 49	I regreted the day I bought spt activation, support is too old and need f**king internet explorer to run, updates are like the moon shows one time on month and maybe more...