Z3X box NG or I'm not setting up Right - GSM-Forum

art10 · 01-13-2015, 21:55

(1) 3 Samsung Galaxy S4 I337 2 Samsung Galaxy S4 I9505
(2) All phones are rooted
Two (2) computers running Windows 7 64bit
One (1) computer running Windows XP 32bit
Installed Newest shell on all Computers the drivers all seem to have installed
Properly. There were no flags in device manager
The problem is when I plug in the USB cable to the computer and the other end to the Z3X box and plugthe USB cable from the Z3X box to the phones I get a message saying USB Device not recognized and when I hit read info in Samsung Tool 18.6 I get (reading phone info... no answer from phone) This same thing happens on all the phones. I have setup the phones as the help file said to for each phone. I don't know what I am doing wrong or if there is a problem with the Box. I tried using Four (4) different cables but still get the same results. It is getting very frustrating I hate asking for help but I read everything I can find but have had no solution yet. Any help on this would be appreciated. Below are screen shots

ecs87 · 01-13-2015, 21:58

Don't use the box usb hub. Plug the usb cable directly from your computer's usb port to the phone's port.

art10 · 01-13-2015, 22:20

Thanks for the reply but I'm not sure what you are saying. If I plug USB into computer and other end into phone I still get the same message. So to be clear I have USB cable going from computer to phone and 2nd USB cable going from computer to Z3X box. opened 18.6 tool but still get same message. ??

ecs87 · 01-13-2015, 22:34

Ah. Then there might be something wrong with the phone. I'd flash a full firmware through Odin just to be sure nothing is corrupted. If it still says unknown device, it's an issue with the phone.

art10 · 01-13-2015, 22:53

The only thing wrong with that is all 6 Six phones I tried get the same message so I realy don't see all 6 phones being bad.?

mau105mau · 01-13-2015, 23:58

ur problem is from pc. maybe you have a data cable broken and burned you usb from motherboard. try another pc just with phone and NEW usb cable

art10 · 01-14-2015, 00:06

Sorry already did that Tried on 5 different pc's and three different OS win XP 32bit, Win 7 64bit and win 8 also 5 new usb cables same on all I'm really thinking it is the box.

**blang** · 01-14-2015, 00:17

Quote:

Originally Posted by art10

Sorry already did that Tried on 5 different pc's and three different OS win XP 32bit, Win 7 64bit and win 8 also 5 new usb cables same on all I'm really thinking it is the box.

how box can be releated to problem with PC not detect phone?

problem: PC<cable>PHONE.

ecs87 · 01-14-2015, 00:26

Uninstall your Samsung drivers and reinstall the latest ones directly from Samsung.

art10 · 01-14-2015, 04:38

Already did that three new pc oldest one 4 months, five new cables five working phones. I have over 15 phones siting here 10 are working and I just got in 5 new Samsung galaxy phones. One new phone I just tried on 18.6 tools and got same results but tomorrow I will be going to my brothers business where he just bought 2 new Dell computers yesterday for his telcom store he said I could try it on them. I'll let you know the outcome and I have reinstalled the drivers three times now including 2 complete clean reinstalls.

art10 · 01-14-2015, 04:51

PS
The PC does detect the phone Kies finds it also QPST and EFSPRO I'm starting to think maybe a driver because of the unknown USB device I only see one com port device and that is the Z3X other wise I think the others are good.

how can it be cable 5 new 2 belkin 3 custom

art10 · 01-14-2015, 22:52

I think I am getting close But I still seem to be doing something wrong. Z3x read the info off of the phone but after that it said No answer from phone maybe I am hooking up from the box to phone wrong or I am missing a step. I've uploaded a screen shot and any help is appreciated. was I suppose to chang anything eles for connections. Wish there was some kind of manual.
http://s5.postimg.org/usqdf9513/6th.jpg

ms phone · 01-14-2015, 23:31

Pull out smart card from box z3x and use smart card reader
And after show log" checking phone at com xxx" remove usb cable from phone
Conect micro usb rj45 from z3x box

ecs87 · 01-14-2015, 23:32

Why have you selected the UART port...? Use the USB Diag port.

art10 · 01-15-2015, 00:45

I don't seem to be able to find the diag port I look in the drop down in the port menu in 18.6 tools but it only has the Z3X and two other comm ports unless we are talking about some other ports somewhere else maybe thats my problem the ports.?

01-13-2015, 21:55	#1 (permalink)
art10 Junior Member Join Date: Jun 2012 Posts: 12 Member: 1770736 Status: Offline Thanks Meter: 0	Z3X box NG or I'm not setting up Right (1) 3 Samsung Galaxy S4 I337 2 Samsung Galaxy S4 I9505 (2) All phones are rooted Two (2) computers running Windows 7 64bit One (1) computer running Windows XP 32bit Installed Newest shell on all Computers the drivers all seem to have installed Properly. There were no flags in device manager The problem is when I plug in the USB cable to the computer and the other end to the Z3X box and plugthe USB cable from the Z3X box to the phones I get a message saying USB Device not recognized and when I hit read info in Samsung Tool 18.6 I get (reading phone info... no answer from phone) This same thing happens on all the phones. I have setup the phones as the help file said to for each phone. I don't know what I am doing wrong or if there is a problem with the Box. I tried using Four (4) different cables but still get the same results. It is getting very frustrating I hate asking for help but I read everything I can find but have had no solution yet. Any help on this would be appreciated. Below are screen shots

01-13-2015, 21:58	#2 (permalink)
ecs87 Banned Join Date: Nov 2013 Location: Chicago, IL Posts: 995 Member: 2076039 Status: Offline Thanks Meter: 648	Don't use the box usb hub. Plug the usb cable directly from your computer's usb port to the phone's port.

01-13-2015, 22:20	#3 (permalink)
art10 Junior Member Join Date: Jun 2012 Posts: 12 Member: 1770736 Status: Offline Thanks Meter: 0	Thanks for the reply but I'm not sure what you are saying. If I plug USB into computer and other end into phone I still get the same message. So to be clear I have USB cable going from computer to phone and 2nd USB cable going from computer to Z3X box. opened 18.6 tool but still get same message. ??

01-13-2015, 22:34	#4 (permalink)
ecs87 Banned Join Date: Nov 2013 Location: Chicago, IL Posts: 995 Member: 2076039 Status: Offline Thanks Meter: 648	Ah. Then there might be something wrong with the phone. I'd flash a full firmware through Odin just to be sure nothing is corrupted. If it still says unknown device, it's an issue with the phone.

01-13-2015, 22:53	#5 (permalink)
art10 Junior Member Join Date: Jun 2012 Posts: 12 Member: 1770736 Status: Offline Thanks Meter: 0	The only thing wrong with that is all 6 Six phones I tried get the same message so I realy don't see all 6 phones being bad.?

01-13-2015, 23:58	#6 (permalink)
mau105mau Insane Poster Join Date: Nov 2012 Posts: 65 Member: 1839092 Status: Offline Thanks Meter: 12	ur problem is from pc. maybe you have a data cable broken and burned you usb from motherboard. try another pc just with phone and NEW usb cable

01-14-2015, 00:06	#7 (permalink)
art10 Junior Member Join Date: Jun 2012 Posts: 12 Member: 1770736 Status: Offline Thanks Meter: 0	Sorry already did that Tried on 5 different pc's and three different OS win XP 32bit, Win 7 64bit and win 8 also 5 new usb cables same on all I'm really thinking it is the box.

01-14-2015, 00:26	#9 (permalink)
ecs87 Banned Join Date: Nov 2013 Location: Chicago, IL Posts: 995 Member: 2076039 Status: Offline Thanks Meter: 648	Uninstall your Samsung drivers and reinstall the latest ones directly from Samsung.

01-14-2015, 04:38	#10 (permalink)
art10 Junior Member Join Date: Jun 2012 Posts: 12 Member: 1770736 Status: Offline Thanks Meter: 0	Already did that three new pc oldest one 4 months, five new cables five working phones. I have over 15 phones siting here 10 are working and I just got in 5 new Samsung galaxy phones. One new phone I just tried on 18.6 tools and got same results but tomorrow I will be going to my brothers business where he just bought 2 new Dell computers yesterday for his telcom store he said I could try it on them. I'll let you know the outcome and I have reinstalled the drivers three times now including 2 complete clean reinstalls.

01-14-2015, 04:51	#11 (permalink)
art10 Junior Member Join Date: Jun 2012 Posts: 12 Member: 1770736 Status: Offline Thanks Meter: 0	PS The PC does detect the phone Kies finds it also QPST and EFSPRO I'm starting to think maybe a driver because of the unknown USB device I only see one com port device and that is the Z3X other wise I think the others are good. how can it be cable 5 new 2 belkin 3 custom

01-14-2015, 22:52	#12 (permalink)
art10 Junior Member Join Date: Jun 2012 Posts: 12 Member: 1770736 Status: Offline Thanks Meter: 0	I think I am getting close But I still seem to be doing something wrong. Z3x read the info off of the phone but after that it said No answer from phone maybe I am hooking up from the box to phone wrong or I am missing a step. I've uploaded a screen shot and any help is appreciated. was I suppose to chang anything eles for connections. Wish there was some kind of manual. http://s5.postimg.org/usqdf9513/6th.jpg

01-14-2015, 23:31	#13 (permalink)
ms phone Freak Poster Join Date: Sep 2009 Location: SHA-256 Age: 32 Posts: 431 Member: 1119242 Status: Offline Sonork: 100.1638541 Thanks Meter: 121	Pull out smart card from box z3x and use smart card reader And after show log" checking phone at com xxx" remove usb cable from phone Conect micro usb rj45 from z3x box

01-14-2015, 23:32	#14 (permalink)
ecs87 Banned Join Date: Nov 2013 Location: Chicago, IL Posts: 995 Member: 2076039 Status: Offline Thanks Meter: 648	Why have you selected the UART port...? Use the USB Diag port.

01-15-2015, 00:45	#15 (permalink)
art10 Junior Member Join Date: Jun 2012 Posts: 12 Member: 1770736 Status: Offline Thanks Meter: 0	I don't seem to be able to find the diag port I look in the drop down in the port menu in 18.6 tools but it only has the Z3X and two other comm ports unless we are talking about some other ports somewhere else maybe thats my problem the ports.?