Can't hear anything on Viber. - GSM-Forum

EuroRiff · 06-19-2012, 16:03

I have problem with Viber while calling and accepting calls.When i get a call or when i call someone,i can't hear nothing but they can hear me.If it would be a hardware problem,this would happen while calling normally (using Sim card) but in that ocassion it works fine without problems,only with Viber i can't hear them.

It's not the internet connection because with other iPhones works fine and i haven't installed nothing.

I've deleted and reinstalled Viber,deactivated and reactivated but problem still persists.

Thanks !

ViberTeam · 06-24-2012, 13:09

Hi,

This is a member of the Viber R&D team.

Does that happen both on Wifi and 3G? With any Viber contact? Also, what kind of an iPhone are you using? which IOS?

Thanks,
Viber team

incendiu · 06-24-2012, 13:19

Quote:

Originally Posted by EuroRiff

I have problem with Viber while calling and accepting calls.When i get a call or when i call someone,i can't hear nothing but they can hear me.If it would be a hardware problem,this would happen while calling normally (using Sim card) but in that ocassion it works fine without problems,only with Viber i can't hear them.

It's not the internet connection because with other iPhones works fine and i haven't installed nothing.

I've deleted and reinstalled Viber,deactivated and reactivated but problem still persists.

Thanks !

Yes, it seems to be a common problem wich i only interfear with viber.
Try to put ON HOLD the call for 2 second then release it and it will work.

Regards.

sanjeev_36387 · 06-25-2012, 21:14

hi its a hardware prob ( sound ic prob) change or reball it if u can
best regards
unlockgsmfactory.com

bigarmin · 06-25-2012, 21:17

It is not a hardware problem, soft reset the iphone and reinstall the app.

ViberTeam · 06-27-2012, 13:04

All,

We will soon be releasing a new version of Viber - 2.2
Once it's out, please try installing it and let us know if the problem persists.

If it does, I will redirect you to our Support Team so they can get more info from you, and hopefully investigate this issue

Regards,
the Viber Team.

06-19-2012, 16:03	#1 (permalink)
EuroRiff Junior Member Join Date: Oct 2011 Posts: 14 Member: 1678947 Status: Offline Thanks Meter: 0	Can't hear anything on Viber. I have problem with Viber while calling and accepting calls.When i get a call or when i call someone,i can't hear nothing but they can hear me.If it would be a hardware problem,this would happen while calling normally (using Sim card) but in that ocassion it works fine without problems,only with Viber i can't hear them. It's not the internet connection because with other iPhones works fine and i haven't installed nothing. I've deleted and reinstalled Viber,deactivated and reactivated but problem still persists. Thanks !

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06-24-2012, 13:09	#2 (permalink)
ViberTeam Junior Member Join Date: Dec 2010 Posts: 13 Member: 1466044 Status: Offline Thanks Meter: 2	Hi, This is a member of the Viber R&D team. Does that happen both on Wifi and 3G? With any Viber contact? Also, what kind of an iPhone are you using? which IOS? Thanks, Viber team

06-25-2012, 21:14	#4 (permalink)
sanjeev_36387 Insane Poster Join Date: Feb 2005 Age: 45 Posts: 71 Member: 118897 Status: Offline Sonork: 100.1604570 Thanks Meter: 8	hi its a hardware prob ( sound ic prob) change or reball it if u can best regards unlockgsmfactory.com

06-25-2012, 21:17	#5 (permalink)
bigarmin Junior Member Join Date: Dec 2010 Location: Somewhere over the rainbow. Posts: 27 Member: 1480148 Status: Offline Sonork: 100.1615356 Thanks Meter: 6	It is not a hardware problem, soft reset the iphone and reinstall the app.

06-27-2012, 13:04	#6 (permalink)
ViberTeam Junior Member Join Date: Dec 2010 Posts: 13 Member: 1466044 Status: Offline Thanks Meter: 2	All, We will soon be releasing a new version of Viber - 2.2 Once it's out, please try installing it and let us know if the problem persists. If it does, I will redirect you to our Support Team so they can get more info from you, and hopefully investigate this issue Regards, the Viber Team.