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06-02-2010, 04:34
| #1 (permalink) |
| No Life Poster  Join Date: Jan 2006 Location: Santiago de Cuba Age: 46
Posts: 3,672
Member: 220595 Status: Offline Thanks Meter: 355 | Will you ever fix the usa server problem ??? I am tired of crying here for not been able to access the USA Server without any well formed reply from your team, and no solution. Is this what I bought your box for? I am still running on Warranty !!! and I haven't download any single file from your server. I have tried different computers, and different intenet connections and I cant access the USA server, and it is not a firewall / antivirus issue. Please have a time and check these logs, ask your programmers if maybe there is some mistake or missing data on the XML file sent by tje server. Check Well the LOGS, you will see how I can access sucessfully to the German Server always without any trouble, but never to the USA Server. I need the USA Server, unless the German server stuff get uncompressed also. 5 minutes is all your programmers need to solve this small bug. Support Area Launched, Engine Revision: 1.0.0.9564 Started authenthication procedure at 23:08:44 Handling device: [Cyclone Team], [Cyclone Bootloader] Handling device: [Cyclone Team], [Cyclone Box] Box Service Tag: E319EC268117014F8D33872E971AB04C Cyclone Server (1.0.0.601), Cyclone Box Team 2008, 2009, 2010 - Ready. Ticket received, Veryfing it... Server connection established, inflating data... Ticket: 704E0E17B58B371DCEAFA498ACB04C985C96CA03 XML Revision: 1.0 XML Encoding: iso-8859-1 Interface Revision: 1 Message of the day: ====================================== Welcome to U.S.A! Service hosted by ThePlanet. Enjoy speed. Cyclone Support Interface (c) 2009 Cyclone Box Team ====================================== Server Timestamp: 01.06.2010 22:08:28 CDT Service Status: OK Ticket Status: Ticket found Ticket Box SN: C0003XXX Task Name: GetListing Parsing files... Files parsed OK! Authenthication error -> MicroTimeTaken tag not found Started authenthication procedure at 23:16:56 Handling device: [Cyclone Team], [Cyclone Box] Box Service Tag: E319EC268117014F8D33872E971AB04C Cyclone Server (1.0.0.601), Cyclone Box Team 2008, 2009, 2010 - Ready. Ticket received, Veryfing it... Server connection established, inflating data... Ticket: A3F58A87A5F4B970BFEC2477109E65B659FE237E XML Revision: 1.0 XML Encoding: iso-8859-1 Interface Revision: 1 Message of the day: ====================================== Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009 Cyclone Box Team ====================================== Server Timestamp: 02.06.2010 05:30:23 CEST Service Status: OK Ticket Status: Ticket found Ticket Box SN: C0003XXX Task Name: GetListing Parsing files... Files parsed OK! Server time taken: 0.229118108749s |
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06-02-2010, 18:14
| #3 (permalink) |
| No Life Poster Join Date: Jan 2006 Location: Santiago de Cuba Age: 46
Posts: 3,672
Member: 220595 Status: Offline Thanks Meter: 355 | No reply from Support  Should I ask for a refund and buy Universal Box ? as far as I know, this box also allow me to download the files itself from the DP archives, it is very important for me to do this. about your server error: I have been programmer for years, as far as I can read on the logs, the client is expecting for an XML tag which is missing on the USA server XML response, but present on the German server. It is a TAG somehow related to the time the server has taken processing the File list, etc. please check this, it shouldnot be too hard to fix. but useful for your valued customers. |
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06-04-2010, 18:30
| #5 (permalink) |
| No Life Poster Join Date: Jan 2006 Location: Santiago de Cuba Age: 46
Posts: 3,672
Member: 220595 Status: Offline Thanks Meter: 355 | No words but solutions, looks like my cry was heard from some *** up there in the cyclone team... thanx for helping Support Area Launched, Engine Revision: 1.0.0.9564 Started authenthication procedure at 13:21:37 Handling device: [Cyclone Team], [Cyclone Box] Box Service Tag: E319EC268117014F8D33872E971AB04C Cyclone Server (1.0.0.601), Cyclone Box Team 2008, 2009, 2010 - Ready. Ticket received, Veryfing it... Server connection established, inflating data... Ticket: 3C929B213F0789FDCE81A55F081830185C4C1FD9 XML Revision: 1.0 XML Encoding: iso-8859-1 Interface Revision: 1 Message of the day: ====================================== Welcome to U.S.A! Service hosted by ThePlanet. Enjoy speed. Cyclone Support Interface (c) 2009 Cyclone Box Team ====================================== Server Timestamp: 04.06.2010 12:22:08 CDT Service Status: OK Ticket Status: Ticket found Ticket Box SN: C000396A Task Name: GetListing Parsing files... Files parsed OK! Server time taken: 19.9173579216s |
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06-04-2010, 19:43
| #6 (permalink) |
| No Life Poster  Join Date: Oct 2002 Age: 39
Posts: 8,376
Member: 16107 Status: Offline Sonork: 100.58402 Thanks Meter: 26,411 | no problem but try to understand some time team is under high pressure so when ever we delay ,that means we are preparing something goood for u guyz br SiRoYa |
| The Following User Says Thank You to SiRoYa For This Useful Post: |
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06-04-2010, 19:47
| #7 (permalink) |
| No Life Poster Join Date: Jan 2006 Location: Santiago de Cuba Age: 46
Posts: 3,672
Member: 220595 Status: Offline Thanks Meter: 355 | happiness is never that complete. problem is bck again to stay sh1t, I could download only one file, disconnected and tried now some hours later and again I have no access.... Nothing has been touched or changed from my side, my computer has been on for several days... |
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06-04-2010, 19:56
| #9 (permalink) |
| No Life Poster Join Date: Jan 2006 Location: Santiago de Cuba Age: 46
Posts: 3,672
Member: 220595 Status: Offline Thanks Meter: 355 | Cyclone Server (1.0.0.601), Cyclone Box Team 2008, 2009, 2010 - Ready. Cyclone Server Send Command Error -> Code: 500, SQL Error: MySQL server has gone away Authenthication error -> Failed to obtain Support Ticket Right now..... I il try again... |
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06-04-2010, 20:12
| #11 (permalink) |
| No Life Poster Join Date: Jan 2006 Location: Santiago de Cuba Age: 46
Posts: 3,672
Member: 220595 Status: Offline Thanks Meter: 355 | Check the database server connectivity, restart the MySQL Service if needed. Cyclone Server (1.0.0.601), Cyclone Box Team 2008, 2009, 2010 - Ready. Cyclone Server Send Command Error -> Code: 500, SQL Error: MySQL server has gone away Authenthication error -> Failed to obtain Support Ticket |
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06-10-2010, 13:23
| #13 (permalink) |
| Junior Member  Join Date: Sep 2008
Posts: 22
Member: 850967 Status: Offline Sonork: 57329 Thanks Meter: 1 | Support Area Launched, Engine Revision: 1.0.0.9564 Started authenthication procedure at 19:35:02 Handling device: [Cyclone Team], [Cyclone Box] Box Service Tag: C7AC79271694905EB0C3456ED6E526BE Cyclone Server (1.0.0.601), Cyclone Box Team 2008, 2009, 2010 - Ready. Ticket received, Veryfing it... Server connection established, inflating data... Ticket: 0DA125E45518C498A540107F79744F4A3279411A XML Revision: 1.0 XML Encoding: iso-8859-1 Interface Revision: 1 Message of the day: ====================================== Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009 Cyclone Box Team ====================================== Server Timestamp: 10.06.2010 13:52:06 CEST Service Status: OK Ticket Status: Ticket found Ticket Box SN: C00041B7 Task Name: GetListing Parsing files... Files parsed OK! Server time taken: 1.93279099464s Downloading: E5-00_RM-632_SM_L34.pdf Download: E5-00_RM-632_SM_L34.pdf completed! Time Taken: 1.62s Average Speed: 15b/s Started authenthication procedure at 20:12:54 Handling device: [Cyclone Team], [Cyclone Box] Box Service Tag: C7AC79271694905EB0C3456ED6E526BE Cyclone Server (1.0.0.601), Cyclone Box Team 2008, 2009, 2010 - Ready. Ticket received, Veryfing it... Authenthication error -> Socket Error # 10060 Connection timed out. Started authenthication procedure at 20:16:01 Handling device: [Cyclone Team], [Cyclone Box] Box Service Tag: C7AC79271694905EB0C3456ED6E526BE Cyclone Server (1.0.0.601), Cyclone Box Team 2008, 2009, 2010 - Ready. Ticket received, Veryfing it... Server connection established, inflating data... Ticket: 308A36216A95D6EC1487267D023E0705D15BBAAC XML Revision: 1.0 XML Encoding: iso-8859-1 Interface Revision: 1 Message of the day: ====================================== Welcome to U.S.A! Service hosted by ThePlanet. Enjoy speed. Cyclone Support Interface (c) 2009 Cyclone Box Team ====================================== Server Timestamp: 10.06.2010 07:19:17 CDT Service Status: OK Ticket Status: Ticket found Ticket Box SN: C00041B7 Task Name: GetListing Parsing files... Files parsed OK! Server time taken: 21.015655040741s |
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06-12-2010, 06:01
| #14 (permalink) |
| No Life Poster Join Date: Jan 2006 Location: Santiago de Cuba Age: 46
Posts: 3,672
Member: 220595 Status: Offline Thanks Meter: 355 | yes, thats what I am talking about... why you can and why I can not... Support Area Launched, Engine Revision: 1.0.0.9564 Started authenthication procedure at 0:59:16 Handling device: [Cyclone Team], [Cyclone Box] Box Service Tag: E319EC268117014F8D33872E971AB04C Cyclone Server (1.0.0.601), Cyclone Box Team 2008, 2009, 2010 - Ready. Ticket received, Veryfing it... Server connection established, inflating data... Ticket: 40509805E4709EB4EA70F2B3E38C47B24802B976 XML Revision: 1.0 XML Encoding: iso-8859-1 Interface Revision: 1 Message of the day: ====================================== Welcome to U.S.A! Service hosted by ThePlanet. Enjoy speed. Cyclone Support Interface (c) 2009 Cyclone Box Team ====================================== Server Timestamp: 11.06.2010 23:59:25 CDT Service Status: OK Ticket Status: Ticket found Ticket Box SN: C0003XXX Task Name: GetListing Parsing files... Files parsed OK! Authenthication error -> MicroTimeTaken tag not found |
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06-12-2010, 06:05
| #15 (permalink) |
| No Life Poster Join Date: Jan 2006 Location: Santiago de Cuba Age: 46
Posts: 3,672
Member: 220595 Status: Offline Thanks Meter: 355 | also considering, that both we can access the germany server without any problem... Started authenthication procedure at 1:02:37 Handling device: [Cyclone Team], [Cyclone Box] Box Service Tag: E319EC268117014F8D33872E971AB04C Cyclone Server (1.0.0.601), Cyclone Box Team 2008, 2009, 2010 - Ready. Ticket received, Veryfing it... Server connection established, inflating data... Ticket: A1F3F9676E58297478D4A61856AE65B5058FAFFD XML Revision: 1.0 XML Encoding: iso-8859-1 Interface Revision: 1 Message of the day: ====================================== Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009 Cyclone Box Team ====================================== Server Timestamp: 12.06.2010 07:16:28 CEST Service Status: OK Ticket Status: Ticket found Ticket Box SN: C0003XXX Task Name: GetListing Parsing files... Files parsed OK! Server time taken: 0.222863912582s |
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