HTI Plus USB malfunction... I tried to search for solution but issue insists
 

I am receiving my HTI PLUS (MXBOX ORANGE) FULL (XTC PROG SPECIAL CABLE INCLUDED) with FREE SHIPPING by AIR MAIL today.
However, I could not upgrade the firmware successfully for the HTI box, which the software asked me to do so. Now I cannot connect my box to the software as it says USB malfunction and the driver could not be installed.

Here is the details when it was functional OK.

MXKEY [MxKey Team HTI PLUS Flasher Interface 0], SN: C0819E6A
Using device: HTI, FW ver: 00.48, SN: 0100D746
Connection status: UHCI:HUB:USB 2.00 (Full-speed)
Driver: WinUSB, ver: 3.5.1.0 , NTMP ver: 6.1.7601.17514
Module ver: 1.0.0.21064(15-06-2012), Library ver: 1.0.0.14102(15-06-2012)

BTW, I am using my old smart card so the dongle SN will not match the new one. I didn't activate the new smart card yet. Now neither the operating system nor the latest version of MobleEx could detect the box. However, after several times of unplug / plug operations, the software could recognize a little while. It becomes unavailable when I replug it again (malfunction appeared again). What should I do?

I changed the cables, computer (win7-64 and xp-32) but there is nothing changed.

Same problem am facing
http://forum.gsmhosting.com/vbb/f550...7/#post8552328

Is it the circuit problem (transistor)? or the NXP chip has been dead?

Try another usb port.. Or try another PC..

I had this problem before that failed to update, after reading a lot of solution i read something about bug in updating HTI on PC that has an AMD processor so i try on another PC with Intel Processor and fresh intall XP SP2..and Updating HTI was success..

Thanks for your suggestion.

However, my current situation is slightly different, all of my computers are Intel based, including Core 2 Duo T8100, E5200, and Atom Netbook. All of the computers could not recognize the device, no matter I install the MobileEx or not. Even worse, my main computer could not detect the hardware but it was OK in the very beginning I received the product. I only used it once to unlock 6120C successfully, and the unit became dead.

I am pretty sure the current firmware is still 00.48 but it is not possible for me to upgrade it to 00.50 without install the correct drivers and implement the right connection with computer.

When I checked with the device manager, it appears to be Unknown Device with VID=PID=0x0000.

Now the device seems to work, when I plug it in my USB, the red lights keeps blinking for 10 times before the yellow light starts flashing (red led off), then only the yellow led remains on. The only problem would be the USB malfunction, and I have no idea with it.

Should anyone has this issue or problem, feel free to give some suggestions.

BR,

same to me any new suggetion please...

Many thanks,

Actually, I bought this box from the official link below:

http://forum.gsmhosting.com/vbb/f550...dwide-1403332/

How should I contact them for exchange? Is it OK to contact Mr. Manole?

BTW, I used the MXKEY a lot, but there has never been a issue in the past. How can I protect it from unexpected USB malfunction in the future?

BR,

I think you can contact Mr. Manole..

if you pay buy paypal open you pay pal account you will see contact or open your email you will see address am try to find it a can post to you in pm sms
contact manole in sonork id



and tell us have you test another usb?

have you test this my post in this thread http://forum.gsmhosting.com/vbb/f550...ml#post8466565

1- insert smart card to one card reader or pkey reader connect to computer and open the mobileEx 3.5

2- when the mobileEx 3.5 is open conect the hti to the pc

3.update hti


ready to work

Thanks for your contribution, However, I got from their reply this morning (I am in GMT +10 zone):
================================================
Hi,

I am just logistic operator, I do not know anything about software.
Please use forum for support issues.


--
Best Regards,
Asco GSM Logistic Operator

For any inquiries regarding support of products purchased please refer to related forums.
GEVEY SIM: GEVEY SIM - GSM-Forum
MXKEY products: MXKEY (by Alim Hape) - GSM-Forum
NCK Dongle: NCK Dongle - GSM-Forum
XTC CLIP: XTC CLIP - GSM-Forum
=================================================

They asked me to discuss this issue in this forum. I checked almost all the ports from my tower PC as well as other laptops but there is no luck for me. I will send them another E-mail regarding to the exchange issues.
BR,

The box cannot be detected correctly so the MobileEx cannot detect for anything. Anyway, thanks for your solution.

Above is the only mail they replied to me (I have sent another one to [email protected] but there's no reply)

my dear friend wait do not worry the manole is good person
download sonork then install then contact to him for 100.88888
send message