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Box/Dongle misconfiguration

Hello
I have a problem, I cannot open the program and cannot update the firmware

Quote:

=== DongleManager [Infinity] v1.80 [20/05/2020 16:17:09] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 02008B661DCF1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 00008B66
Firmware version: 0118.00
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 0A: #10
=> Box/Dongle misconfiguration. Contact to support !
=> Options:
- Infinity-Box/Dongle
- Infinity SM

Quote:

Originally Posted by ahmedsalem0552 (Post 14095045)

Hello
I have a problem, I cannot open the program and cannot update the firmware

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !