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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 02-24-2020, 07:59   #1 (permalink)
Freak Poster
 
Join Date: Jun 2009
Posts: 392
Member: 1051138
Status: Offline
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Thanks Meter: 382
Client version is too old


-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : E2M-0390-0-00WW-B02
Package : E2M-026C

Device : E2I ( E2M )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
  Reply With Quote
Old 02-24-2020, 10:09   #2 (permalink)
No Life Poster
 
hitech care's Avatar
 
Join Date: Nov 2012
Location: Ek India Happy Wala.. :-)
Posts: 2,828
Member: 1834832
Status: Offline
Thanks Meter: 1,450
Quote:
Originally Posted by akeel2000 View Post
-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : E2M-0390-0-00WW-B02
Package : E2M-026C

Device : E2I ( E2M )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
Server Down For Now...
  Reply With Quote
Old 02-24-2020, 15:35   #3 (permalink)
Freak Poster
 
mdmosheur's Avatar
 
Join Date: Feb 2008
Location: Esam Telecom
Age: 43
Posts: 499
Member: 696206
Status: Offline
Sonork: 100.1597401
Thanks Meter: 262
-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : SS2
HW version : EVB
HW variant : SDM EMMC
HW RF_BAND : NA
SW CurrSlot : A
SW serialnm : DRGGAM88C5201030
SW secured : YES
Bootloader type : SERVICE
Security Version : 0004

Info : Firmware version check ignored by user request


OP : Flash

OEM : oem dm-veracity

Device : SS2 ( SS21 )
BLType : SERVICE
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

sam problams
  Reply With Quote
Old 02-24-2020, 16:19   #4 (permalink)
Product Supporter
 
Join Date: May 2005
Location: uae
Posts: 29,245
Member: 148515
Status: Offline
Thanks Meter: 19,534
Quote:
Originally Posted by mdmosheur View Post
-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : SS2
HW version : EVB
HW variant : SDM EMMC
HW RF_BAND : NA
SW CurrSlot : A
SW serialnm : DRGGAM88C5201030
SW secured : YES
Bootloader type : SERVICE
Security Version : 0004

Info : Firmware version check ignored by user request


OP : Flash

OEM : oem dm-veracity

Device : SS2 ( SS21 )
BLType : SERVICE
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

sam problams
Hello,
As you know this kind of operation need some kind of server operation.
As soon as server operation will be ready you will see this feature in products list but currently service is under upgrade.
  Reply With Quote
Old 02-24-2020, 16:19   #5 (permalink)
Product Supporter
 
Join Date: May 2005
Location: uae
Posts: 29,245
Member: 148515
Status: Offline
Thanks Meter: 19,534
Quote:
Originally Posted by akeel2000 View Post
-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : E2M-0390-0-00WW-B02
Package : E2M-026C

Device : E2I ( E2M )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
Hello,
As you know this kind of operation need some kind of server operation.
As soon as server operation will be ready you will see this feature in products list but currently service is under upgrade.
  Reply With Quote
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