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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 09-23-2017, 20:28   #151 (permalink)
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please help me i can't update my cm2 dongel firmware


=== DongleManager [Infinity] v1.70 [23/09/2017 21:27:51] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0108AC7524881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D214AC75
Firmware version: 0134.02
=== Process started: 23/09/2017 21:27:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 09-23-2017, 20:44   #152 (permalink)
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Quote:
Originally Posted by alifoural View Post
please help me i can't update my cm2 dongel firmware


=== DongleManager [Infinity] v1.70 [23/09/2017 21:27:51] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0108AC7524881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D214AC75
Firmware version: 0134.02
=== Process started: 23/09/2017 21:27:52 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.
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Old 09-23-2017, 20:47   #153 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.
thanx my support is expired
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Old 10-20-2017, 18:18   #154 (permalink)
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I purchased CM2 and Nokia best dongle from your authorized reseller here in UAE. But I have issue only for Nokia best dongle, its shows no updates found when I run using Dongle Manager.

=== DongleManager [Infinity] v1.70 [10/20/2017 21:16:28] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002E2C18434082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 76622E2C
Firmware version: 0122.02
=== Process started: 10/20/2017 21:16:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 10-21-2017, 18:36   #155 (permalink)
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Dear product support,

any help regarding my query above?
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Old 10-21-2017, 21:28   #156 (permalink)
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today moto e4plus frp sucsses with cm2
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Old 10-22-2017, 12:37   #157 (permalink)
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Quote:
Originally Posted by bel83 View Post
I purchased CM2 and Nokia best dongle from your authorized reseller here in UAE. But I have issue only for Nokia best dongle, its shows no updates found when I run using Dongle Manager.

=== DongleManager [Infinity] v1.70 [10/20/2017 21:16:28] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002E2C18434082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 76622E2C
Firmware version: 0122.02
=== Process started: 10/20/2017 21:16:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
This Dongle is Infinity [BEST].
If you want to use Infinity-Box/Dongle software (and CM2) you should get Infinity-Box/Dongle software activation for your [BEST]
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Old 10-23-2017, 15:35   #158 (permalink)
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from where I can get software activation? I just purchased this 2 dongle October 19, 2017. I follow the instruction guide from infinity box support. I installed the CM2 correctly and already used to one nokia phone, but for this nokia best dongle, still I cannot able to use. Please help, maybe I did not install the software correctly.
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Old 10-23-2017, 21:05   #159 (permalink)
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Quote:
Originally Posted by bel83 View Post
from where I can get software activation? I just purchased this 2 dongle October 19, 2017. I follow the instruction guide from infinity box support. I installed the CM2 correctly and already used to one nokia phone, but for this nokia best dongle, still I cannot able to use. Please help, maybe I did not install the software correctly.
Infinity [BEST]and Infinity-Box/Dongle are two different products for different models.

To get activation you can contact to any seller - https://www.infinity-box.com/buy/
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Old 11-14-2017, 13:52   #160 (permalink)
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I have CM2 dongle i really wan to activate best dongle, any idea pls help.
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Old 11-15-2017, 12:07   #161 (permalink)
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Quote:
Originally Posted by adolphus1 View Post
I have CM2 dongle i really wan to activate best dongle, any idea pls help.
Log in ur iOS
https://user.infinity-box.com/
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The Following User Says Thank You to Yusuf Lawal For This Useful Post:
Old 11-15-2017, 13:40   #162 (permalink)
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Quote:
Originally Posted by adolphus1 View Post
I have CM2 dongle i really wan to activate best dongle, any idea pls help.
Hello,

If you want to use [BEST] software you should buy "BB5 Easy Service Tool [BEST] software activation for Main Infinity-Box/Dongle"

How to activate:

If you have Infinity-Credits at your IOS Account:
- Login to your IOS Account - http://www.infinity-box.com/service/
- go to `Products` menu
- Select `BB5 Easy Service Tool [BEST] software activation for Infinity-Box/Dongle`
- Enter your S/N

If you do not have Infinity Credits at your IOS Account:
- Contact to any Seller - http://www.infinity-box.com/buy/
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Old 12-03-2017, 19:24   #163 (permalink)
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cm2 mtk update ?

i have cm2 and i see in site web no update for mtk moduls 1 year since 2016-Oct-06 .
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Old 12-03-2017, 19:28   #164 (permalink)
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Quote:
Originally Posted by ayobermare View Post
i have cm2 and i see in site web no update for mtk moduls 1 year since 2016-Oct-06 .
What about this?
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Old 12-03-2017, 21:45   #165 (permalink)
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ayyoubb

yes v1.58 2016-Oct-06 so 1 year no update
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