pls help i try to updae my dongle

[diesel6]

pls help i try to unlock my dongle but it gaves me firmware update error now dongle is dead kindly help me here is the logs

== DongleManager [Infinity] v1.81 [4/20/2021 13:22:55] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: FT SCR2000 0
HWID: 01049C8720881292
=== Process started: 4/20/2021 13:22:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

[YellowBoss]

Originally Posted by diesel6

pls help i try to unlock my dongle but it gaves me firmware update error now dongle is dead kindly help me here is the logs

== DongleManager [Infinity] v1.81 [4/20/2021 13:22:55] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: FT SCR2000 0
HWID: 01049C8720881292
=== Process started: 4/20/2021 13:22:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

Hello,

1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6



Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202

2. Update dongle with Infinity DongleManager.exe




OR


1. Insert Infinity Smart-Card into another Card-Reader (dongle or box). Good result gives Alcor Card-Reader

- -

2. Update dongle with Infinity DongleManager.exe