Medusa Pro Box ("Box status: not connected") issue how to solve? [Answered] - GSM-Forum

IMRAN SHAIK · 01-06-2018, 12:26

Medusa Pro Box ("Box status: not connected") issue how to solve?

AFTER 4TO5 SEC BOX NOT CONNECTED

Medusa Box · 01-08-2018, 16:34

Hello.

After of what actions this problem has been appeared? Have You tried to connect Box to another USB port? Have You tried to update phone's firmware? Please connect Box to another motherboard USB port and try to update Box firmware (go to "Welcome" tab in Software and press "Update Box Firmware" button) and then run Software again. Write here the result.

IMRAN SHAIK · 01-11-2018, 06:48

i try everything but no success.

Medusa Box · 01-11-2018, 07:02

Most likely, your device has HW problem. Please contact us to Skype, we will check remotely in more details. Our contacts You can find in our profile.

IMRAN SHAIK · 01-11-2018, 07:05

i have video i try everithing

im online skype

Medusa Box · 01-11-2018, 07:21

Try to repair your Box firmware as in this video: https://www.youtube.com/watch?v=LLYaPOjMqiQ.

01-06-2018, 12:26	#1 (permalink)
IMRAN SHAIK Freak Poster Join Date: Feb 2015 Location: INDIA Posts: 308 Member: 2348536 Status: Offline Thanks Meter: 166	Medusa Pro Box ("Box status: not connected") issue how to solve? [Answered] Medusa Pro Box ("Box status: not connected") issue how to solve? AFTER 4TO5 SEC BOX NOT CONNECTED Last edited by Medusa Box; 01-08-2018 at 16:22.

01-11-2018, 07:05	#5 (permalink)
IMRAN SHAIK Freak Poster Join Date: Feb 2015 Location: INDIA Posts: 308 Member: 2348536 Status: Offline Thanks Meter: 166	Medusa Pro Box i have video i try everithing im online skype Last edited by IMRAN SHAIK; 01-11-2018 at 07:13.

01-08-2018, 16:34	#2 (permalink)
Medusa Box Product Supporter Join Date: Mar 2011 Location: Octopus-team Posts: 9,360 Member: 1538383 Status: Offline Sonork: 100.1587278 Thanks Meter: 3,398	Hello. After of what actions this problem has been appeared? Have You tried to connect Box to another USB port? Have You tried to update phone's firmware? Please connect Box to another motherboard USB port and try to update Box firmware (go to "Welcome" tab in Software and press "Update Box Firmware" button) and then run Software again. Write here the result.

01-11-2018, 06:48	#3 (permalink)
IMRAN SHAIK Freak Poster Join Date: Feb 2015 Location: INDIA Posts: 308 Member: 2348536 Status: Offline Thanks Meter: 166	i try everything but no success.

01-11-2018, 07:02	#4 (permalink)
Medusa Box Product Supporter Join Date: Mar 2011 Location: Octopus-team Posts: 9,360 Member: 1538383 Status: Offline Sonork: 100.1587278 Thanks Meter: 3,398	Most likely, your device has HW problem. Please contact us to Skype, we will check remotely in more details. Our contacts You can find in our profile.

01-11-2018, 07:21	#6 (permalink)
Medusa Box Product Supporter Join Date: Mar 2011 Location: Octopus-team Posts: 9,360 Member: 1538383 Status: Offline Sonork: 100.1587278 Thanks Meter: 3,398	Try to repair your Box firmware as in this video: https://www.youtube.com/watch?v=LLYaPOjMqiQ.