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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > Medusa


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Old 12-08-2020, 07:21   #1 (permalink)
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medusa pro runing software problem [Answered]


after update now error .
when open medusa pro software then show this error .

unsunpported smart-card
#0:8010009
#1.0000000

even not open jtag exe
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Old 12-08-2020, 07:29   #2 (permalink)
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Searching for server...
Trying connect to server support.octoplusbox.com:4000...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support.octoplusbox.com:443...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support2.octoplusbox.com:4000...
Server is online
Server greeting: "Card updates server v.2.2"
Testing connection...
OK
Checking validity...
OK
Checking your cards...
Searching installed cards...
Found card with s/n 01027B6D
The card is valid card (TOP). Activations:
Selected card: 0001027B6D
Updates count: 3
Updates limit: 13
Activations:
- JTAG (ver 2.6)
Creating secure connection...
Secure connection established.
Prepairing to write card firmware...
Requesting firmware...
OK
Writing card firmware...
OK
Card firmware successfully updated!
Searching for server...
Trying connect to server support.octoplusbox.com:4000...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support.octoplusbox.com:443...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support2.octoplusbox.com:4000...
Server is online
Server greeting: "Card updates server v.2.2"
Testing connection...
OK
Checking validity...
OK
Checking your cards...
Searching installed cards...
Found card with s/n 01027B6D
The card is valid card (TOP). Activations:
Selected card: 0001027B6D
Updates count: 4
Updates limit: 13
Activations:
- JTAG (ver 2.6)
Creating secure connection...
Secure connection established.
Prepairing to write card firmware...
Requesting firmware...
OK
Writing card firmware...
OK
Card firmware successfully updated!
Searching for server...
Trying connect to server support.octoplusbox.com:4000...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support.octoplusbox.com:443...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support2.octoplusbox.com:4000...
Server is online
Server greeting: "Card updates server v.2.2"
Testing connection...
OK
Checking validity...
OK
Checking your cards...
Searching installed cards...
Found card with s/n 01027B6D
The card is valid card (TOP). Activations:
Selected card: 0001027B6D
Updates count: 5
Updates limit: 13
Activations:
- JTAG (ver 2.6)
Creating secure connection...
Secure connection established.
Prepairing to write card firmware...
Requesting firmware...
OK
Writing card firmware...
Failed!
Error at cmd #14
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Old 12-08-2020, 09:29   #3 (permalink)
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Hello.

Please, open Device manager, check card reader and make screenshot, after post here
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Old 12-09-2020, 07:03   #4 (permalink)
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here is device manager pic boss
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Old 12-09-2020, 07:03   #5 (permalink)
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here is device manager pic boss
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Old 12-09-2020, 09:01   #6 (permalink)
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Read it again:

Please, open Device manager, check card reader section and make screenshot, after post here
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Old 12-27-2020, 15:45   #7 (permalink)
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Quote:
Originally Posted by Medusa Box View Post
Read it again:

Please, open Device manager, check card reader section and make screenshot, after post here
plz chack pic sir

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Old 12-28-2020, 09:02   #8 (permalink)
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I was told You to check Smart card reader section, is it so hard to do it?
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Old 12-28-2020, 14:42   #9 (permalink)
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Smart card reader section show


alcor micro usb smart card reader
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Old 12-28-2020, 15:11   #10 (permalink)
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Quote:
Originally Posted by Gsm Unkown View Post
Smart card reader section show


alcor micro usb smart card reader

You need to re-install drivers for that device manually to Microsoft USBCCID WUDF devoce
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