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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 10-23-2015, 10:47   #1 (permalink)
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A500g imei repair


How to repaire a500g imei with OCTOPUS
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Old 10-23-2015, 10:56   #2 (permalink)
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Hello.

Currently You can repair IMEI of SM-A500G phone only via "Write Cert" operation.
Cert files, which we have at the moment, are available in "samsung/for unlock and repair/cert" folder of the Support Area. You can use Cert files of SM-A500F for SM-A500G, they are compatible.
To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.
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Old 10-23-2015, 11:21   #3 (permalink)
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Platform: Samsung Android
Selected port: COM3
Selected model: SM-A500G
Selected file: C:\Users\sunil\Desktop\New folder\Cert-SM-A500F_35631******.cert
Select Certificate2...
Selected file: C:\Users\sunil\Desktop\New folder\Cert-SM-A500F_356317******.cert
Please, press "OK" button on the phone to allow USB debugging..
Please, press "OK" button on the phone to allow USB debugging..
Detected phone model: SM-A500G
Firmware compiled date: Mon May 18 14:51:55 KST 2015
PDA version: A500GXXU1AOE2
CSC version: A500GODD1AOB2
SW version: A500GXXU1AOB2
Phone IMEI: 3************
Phone SN: R***********
Android version: 4.4.4 (KTU84P)
Checking Root:
Phone is Rooted.
Checking Certificate file...
Certificate file successfully checked
Writing Certificate...
Phone connected successfully
Writing new phone IMEI...
Writing Certificate failed
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Old 10-23-2015, 11:31   #4 (permalink)
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Please perform "Wipe Security", then repeat "Write Cert" operation.
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Old 10-23-2015, 12:19   #5 (permalink)
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latform: Samsung Android
Selected port: COM3
Selected model: SM-A500G
Please, press "OK" button on the phone to allow USB debugging..
Please, press "OK" button on the phone to allow USB debugging..
Detected phone model: SM-A500G
Firmware compiled date: Mon May 18 14:51:55 KST 2015
PDA version: A500GXXU1AOE2
CSC version: A500GODD1AOB2
SW version: A500GXXU1AOB2
Phone IMEI: 359932061492709
Phone SN: RZ8G703GYCW
Android version: 4.4.4 (KTU84P)
Reading info...
Mode: Normal
Firmware compiled date: Dec 14 2014
Firmware compiled time: 06:00:00
Firmware released date: Feb 25 2015
Firmware released time: 14:24:51
SW Version: MPSS.DPM.1.0.c7.1-00072-M8916EAAAANVZM-1
Reading QCN...
Send SPC...
Reading mobile property...
Mobile property read successfully
Reading feature mask...
Feature mask read successfully
Reading roaming list 0
Reading roaming list 0 read successfully
Reading NV items...
NV items read successfully
Reading NV SIM1 items...
NV SIM1 items read successfully
Reading NV SIM2 items...
NV SIM2 items read successfully
Reading NV items...
NV items read successfully
Reading EFS...
EFS read successfully
Reading provisioning items...
Provisioning items read successfully
Reading QCN done!
Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung\BACKUP\QCN-SM-A500G-359932061492709-23-10-2015_16-38-10-.qcn file
Checking Root:
Phone is Rooted.
Reading security backup, please wait...
Backup saved as C:\Program Files\Octoplus\Octoplus_Samsung\BACKUP\Security-SM-A500G-359932061492709-23-10-2015_16-41-17-.asec file
Wiping EFS...
EFS wipe successfully
Phone will restart now. Please don't disconnect cable!
Searching for a phone. Please wait...
Reading info...
Mode: Normal
Firmware compiled date: Dec 14 2014
Firmware compiled time: 06:00:00
Firmware released date: Feb 25 2015
Firmware released time: 14:24:51
SW Version: MPSS.DPM.1.0.c7.1-00072-M8916EAAAANVZM-1
Send SPC...
SPC send successfully
Writing QCN...
Writing NV items...
NV items write successfully
Writing NV SIM1 items...
NV SIM1 items write successfully
Writing NV SIM2 items...
NV SIM2 items write successfully
Wrting EFS...
EFS write successfully
Writing provisioning items...
Provisioning items write successfully.
Writing QCN done
Wipe security successfully complete.
Phone will restart now. Please don't disconnect cable!
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM3
Selected model: SM-A500G
Selected file: C:\Users\sunil\Desktop\New folder\Cert-SM-A500F_356316062038146.cert
Select Certificate2...
Selected file: C:\Users\sunil\Desktop\New folder\Cert-SM-A500F_356317062038144.cert
Please, press "OK" button on the phone to allow USB debugging..
Proper android device not found. Make shure that "USB debug" option on the device is turned on.
Writing Certificate failed
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM3
Selected model: SM-A500G
Selected file: C:\Users\sunil\Desktop\New folder\Cert-SM-A500F_356316062038146.cert
Select Certificate2...
Selected file: C:\Users\sunil\Desktop\New folder\Cert-SM-A500F_356317062038144.cert
Please, press "OK" button on the phone to allow USB debugging..
Please, press "OK" button on the phone to allow USB debugging..
Detected phone model: SM-A500G
Firmware compiled date: Mon May 18 14:51:55 KST 2015
PDA version: A500GXXU1AOE2
CSC version: A500GODD1AOB2
SW version: A500GXXU1AOB2
Phone IMEI: 359932061492709
Phone SN: RZ8G703GYCW
Android version: 4.4.4 (KTU84P)
Checking Root:
Phone is Rooted.
Checking Certificate file...
Certificate file successfully checked
Writing Certificate...
Phone connected successfully
Writing new phone IMEI...
Writing Certificate failed
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Old 10-23-2015, 12:36   #6 (permalink)
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Please perform "Reset MSL", then repeat "Write Cert" operation.
Post here result and full Software log of performed operations.
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Old 07-21-2016, 17:59   #7 (permalink)
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A500g

Hey...can someone please provide me the nv files for SM-A500G...My imei and baseband are intact and i am getting emergency calls only...flashed stocked rom several times..idk what to do...Please help....Samsung tells me to change the motherboard..Please Help
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Old 07-21-2016, 18:27   #8 (permalink)
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Such problem can occur if phone IMEI is in provider's "black" list. However, HW problem can be the reason as well.
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