HElp G570m Network problem [Answered] - GSM-Forum

juanmeller · 07-30-2021, 06:14

SM-G570M BIT 2, updated bit 3 and later bit 5 same problem
Need repair network. Software says OK but still is NG
I try many roms, Root EFTSU and magisk
I try other Octopus versions and same

Work ID: 0000000001545CDB
Platform: Samsung Android
Selected port: COM3
Selected model: SM-G570M
Operation: Repair Network
Detected phone model: SM-G570M
Firmware compiled date: Wed Apr 3 01:59:45 KST 2019
PDA version: G570MUBS5CSD1
CSC version: G570MUUB5CSD1
SW version: G570MUBU5CSE1
Build number: QB12657294
Android version: 8.0.0 (R16NW)
Sales code: TTT
Country: TRINIDAD AND TOBAGO
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2019-04-01
Warranty Void: 1
SIM 1 status: ready
Codename: on5xelteub
Checking Root:
Phone is Rooted.
-----------------------------------------------------------------------------------
Connecting to server ..
Username: 9hem3tm
Connect to server successfull.
Checking smart card...
Your balance: 100 credits.
Checking operation...OK
-----------------------------------------------------------------------------------
Repairing network. Please wait, this can take some time...OK
Network is successfully repaired.
Performed by 3.0.2.2 Software version.

Log file "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG\29-07-2021_23-44-17.log" created (29/7/2021 23:44:17).
INFO : 29/7/2021 23:44:36 > Set up system language English (file: English.ini)
INFO : 29/7/2021 23:44:36 > Welcome to Octoplus Box Samsung software version 3.0.6.0
INFO : 29/7/2021 23:44:36 > Card S/N : 100001C4F
INFO : 29/7/2021 23:44:53 > -----------------------------------------------------------------------------------
INFO : 29/7/2021 23:44:53 > To connect SM-G570M phone you have to perform the following steps:
INFO : 29/7/2021 23:44:53 > 1. Disconnect USB cable from phone.
INFO : 29/7/2021 23:44:53 > 2. Go to Menu->Settings->More->About Device.
INFO : 29/7/2021 23:44:53 > 3. Tap on "Build number" 7 times to enable developer options.
INFO : 29/7/2021 23:44:53 > 4. Go to Menu->Settings->More->Developer options.
INFO : 29/7/2021 23:44:53 > 5. Turn on "USB Debugging" option.
INFO : 29/7/2021 23:45:00 > -----------------------------------------------------------------------------------
INFO : 29/7/2021 23:45:04 > Work ID: 00000000015456A3
INFO : 29/7/2021 23:45:06 > Platform: Samsung Android
INFO : 29/7/2021 23:45:06 > Selected port: COM3
INFO : 29/7/2021 23:45:06 > Selected model: SM-G570M
INFO : 29/7/2021 23:45:06 > Operation: Repair Network
WARN : 29/7/2021 23:45:07 > Please, press "OK" button on the phone to allow USB debugging.
INFO : 29/7/2021 23:45:13 > Detected phone model: SM-G570M
INFO : 29/7/2021 23:45:13 > Firmware compiled date: Wed Apr 3 01:59:45 KST 2019
INFO : 29/7/2021 23:45:13 > PDA version: G570MUBS5CSD1
INFO : 29/7/2021 23:45:13 > CSC version: G570MUUB5CSD1
INFO : 29/7/2021 23:45:13 > SW version: G570MUBS5CSD1
INFO : 29/7/2021 23:45:13 > Build number: QB12333423
INFO : 29/7/2021 23:45:13 > Android version: 8.0.0 (R16NW)
INFO : 29/7/2021 23:45:13 > Sales code: TTT
INFO : 29/7/2021 23:45:14 > Country: TRINIDAD AND TOBAGO
INFO : 29/7/2021 23:45:14 > HW platform: exynos5
INFO : 29/7/2021 23:45:14 > HW Chip: exynos7570
INFO : 29/7/2021 23:45:14 > HW Modem: SHANNON305
INFO : 29/7/2021 23:45:14 > Security patch level: 2019-04-01
INFO : 29/7/2021 23:45:14 > Warranty Void: 0
INFO : 29/7/2021 23:45:14 > SIM 1 status: ready
INFO : 29/7/2021 23:45:14 > SIM 2 status: ready
INFO : 29/7/2021 23:45:14 > Codename: on5xelteub
INFO : 29/7/2021 23:45:14 > Checking Root:
INFO : 29/7/2021 23:45:20 > Phone is Rooted.
INFO : 29/7/2021 23:45:20 > -----------------------------------------------------------------------------------
WARN : 29/7/2021 23:45:20 > Connecting to server ..
INFO : 29/7/2021 23:45:20 > Username: 9hem3tm
INFO : 29/7/2021 23:45:36 > Connect to server successfull.
INFO : 29/7/2021 23:45:36 > Checking smart card...
INFO : 29/7/2021 23:45:53 > Your balance: 100 credits.
INFO : 29/7/2021 23:46:02 > Checking operation...
INFO : 29/7/2021 23:46:07 > OK
INFO : 29/7/2021 23:46:07 > -----------------------------------------------------------------------------------
INFO : 29/7/2021 23:46:07 > Repairing network. Please wait, this can take some time...
INFO : 29/7/2021 23:46:55 > OK
WARN : 29/7/2021 23:46:55 > Network is successfully repaired.
INFO : 29/7/2021 23:46:55 > Performed by 3.0.6.0 Software version.

Octopus support · 07-30-2021, 07:32

Hello.

Please take out sim card from the phone and repear Repair IMEI/Network operations again. Post here result.

Quote:

SIM 1 status: ready
SIM 2 status: ready

juanmeller · 07-31-2021, 23:53

with a sim. For two sims it says "Ok" for a moment and then it stays in NG

INFO : 30/7/2021 11:43:55 > -----------------------------------------------------------------------------------
INFO : 30/7/2021 11:43:55 > To connect SM-G570M phone you have to perform the following steps:
INFO : 30/7/2021 11:43:55 > 1. Disconnect USB cable from phone.
INFO : 30/7/2021 11:43:55 > 2. Go to Menu->Settings->More->About Device.
INFO : 30/7/2021 11:43:55 > 3. Tap on "Build number" 7 times to enable developer options.
INFO : 30/7/2021 11:43:55 > 4. Go to Menu->Settings->More->Developer options.
INFO : 30/7/2021 11:43:55 > 5. Turn on "USB Debugging" option.
INFO : 30/7/2021 11:44:42 > -----------------------------------------------------------------------------------
INFO : 30/7/2021 11:44:47 > Work ID: 000000000154D6BD
INFO : 30/7/2021 11:44:49 > Platform: Samsung Android
INFO : 30/7/2021 11:44:49 > Selected port: COM3
INFO : 30/7/2021 11:44:49 > Selected model: SM-G570M
INFO : 30/7/2021 11:44:49 > Operation: Repair IMEI A
INFO : 30/7/2021 11:44:56 > Detected phone model: SM-G570M
INFO : 30/7/2021 11:44:56 > Firmware compiled date: Wed Apr 3 01:59:45 KST 2019
INFO : 30/7/2021 11:44:56 > PDA version: G570MUBS5CSD1
INFO : 30/7/2021 11:44:56 > CSC version: G570MUUB5CSD1
INFO : 30/7/2021 11:44:56 > SW version: G570MUBU5CSE1
INFO : 30/7/2021 11:44:56 > Build number: QB12657294
INFO : 30/7/2021 11:44:56 > Android version: 8.0.0 (R16NW)
INFO : 30/7/2021 11:44:56 > Sales code: TTT
INFO : 30/7/2021 11:44:56 > Country: TRINIDAD AND TOBAGO
INFO : 30/7/2021 11:44:56 > HW platform: exynos5
INFO : 30/7/2021 11:44:57 > HW Chip: exynos7570
INFO : 30/7/2021 11:44:57 > HW Modem: SHANNON305
INFO : 30/7/2021 11:44:57 > Security patch level: 2019-04-01
INFO : 30/7/2021 11:44:57 > Warranty Void: 1
INFO : 30/7/2021 11:44:57 > SIM 1 status: absent
INFO : 30/7/2021 11:44:57 > Codename: on5xelteub
INFO : 30/7/2021 11:44:57 > -----------------------------------------------------------------------------------
WARN : 30/7/2021 11:44:57 > Connecting to server ..
INFO : 30/7/2021 11:44:57 > Username: 9hem3tm
INFO : 30/7/2021 11:45:12 > Connect to server successfull.
INFO : 30/7/2021 11:45:12 > Checking smart card...
INFO : 30/7/2021 11:45:40 > Checking operation...
INFO : 30/7/2021 11:45:45 > OK
INFO : 30/7/2021 11:45:45 > -----------------------------------------------------------------------------------
INFO : 30/7/2021 11:45:45 > Checking Root:
INFO : 30/7/2021 11:45:46 > Phone is Rooted.
INFO : 30/7/2021 11:45:52 > Rebooting phone
INFO : 30/7/2021 11:45:56 > Searching for a phone. Please wait...
INFO : 30/7/2021 11:46:49 > OK
INFO : 30/7/2021 11:46:58 > Writing new phone IMEI...
INFO : 30/7/2021 11:48:39 > OK
INFO : 30/7/2021 11:48:41 > IMEI successfully repaired.
INFO : 30/7/2021 11:48:42 > Performed by 3.0.2.2 Software version.
INFO : 30/7/2021 11:49:40 > -----------------------------------------------------------------------------------
INFO : 30/7/2021 11:49:43 > Work ID: 000000000154D842
INFO : 30/7/2021 11:49:45 > Platform: Samsung Android
INFO : 30/7/2021 11:49:45 > Selected port: COM3
INFO : 30/7/2021 11:49:45 > Selected model: SM-G570M
INFO : 30/7/2021 11:49:45 > Operation: Repair Network
INFO : 30/7/2021 11:49:48 > Detected phone model: SM-G570M
INFO : 30/7/2021 11:49:48 > Firmware compiled date: Wed Apr 3 01:59:45 KST 2019
INFO : 30/7/2021 11:49:48 > PDA version: G570MUBS5CSD1
INFO : 30/7/2021 11:49:48 > CSC version: G570MUUB5CSD1
INFO : 30/7/2021 11:49:48 > SW version: G570MUBU5CSE1
INFO : 30/7/2021 11:49:48 > Build number: QB12657294
INFO : 30/7/2021 11:49:49 > Android version: 8.0.0 (R16NW)
INFO : 30/7/2021 11:49:49 > Sales code: TTT
INFO : 30/7/2021 11:49:49 > Country: TRINIDAD AND TOBAGO
INFO : 30/7/2021 11:49:49 > HW platform: exynos5
INFO : 30/7/2021 11:49:49 > HW Chip: exynos7570
INFO : 30/7/2021 11:49:49 > HW Modem: SHANNON305
INFO : 30/7/2021 11:49:49 > Security patch level: 2019-04-01
INFO : 30/7/2021 11:49:49 > Warranty Void: 1
INFO : 30/7/2021 11:49:49 > SIM 1 status: absent
INFO : 30/7/2021 11:49:49 > Codename: on5xelteub
INFO : 30/7/2021 11:49:49 > Checking Root:
INFO : 30/7/2021 11:49:49 > Phone is Rooted.
INFO : 30/7/2021 11:49:49 > -----------------------------------------------------------------------------------
WARN : 30/7/2021 11:49:50 > Connecting to server ..
INFO : 30/7/2021 11:49:50 > Username: 9hem3tm
INFO : 30/7/2021 11:50:06 > Connect to server successfull.
INFO : 30/7/2021 11:50:06 > Checking smart card...
INFO : 30/7/2021 11:50:21 > Your balance: 100 credits.
INFO : 30/7/2021 11:50:29 > Checking operation...
INFO : 30/7/2021 11:50:34 > OK
INFO : 30/7/2021 11:50:35 > -----------------------------------------------------------------------------------
INFO : 30/7/2021 11:50:35 > Repairing network. Please wait, this can take some time...
INFO : 30/7/2021 11:51:12 > OK
WARN : 30/7/2021 11:51:12 > Network is successfully repaired.
INFO : 30/7/2021 11:51:13 > Performed by 3.0.2.2 Software version.
INFO : 30/7/2021 11:56:07 > ---------------------------------------------

Octopus box · 08-02-2021, 07:12

Hello.

Please, repeat the operation with latest software version 3.0.6.1 and post here result.

07-30-2021, 06:14	#1 (permalink)
juanmeller Insane Poster Join Date: Jan 2016 Posts: 89 Member: 2517515 Status: Offline Thanks Meter: 41	HElp G570m Network problem [Answered] SM-G570M BIT 2, updated bit 3 and later bit 5 same problem Need repair network. Software says OK but still is NG I try many roms, Root EFTSU and magisk I try other Octopus versions and same Work ID: 0000000001545CDB Platform: Samsung Android Selected port: COM3 Selected model: SM-G570M Operation: Repair Network Detected phone model: SM-G570M Firmware compiled date: Wed Apr 3 01:59:45 KST 2019 PDA version: G570MUBS5CSD1 CSC version: G570MUUB5CSD1 SW version: G570MUBU5CSE1 Build number: QB12657294 Android version: 8.0.0 (R16NW) Sales code: TTT Country: TRINIDAD AND TOBAGO HW platform: exynos5 HW Chip: exynos7570 HW Modem: SHANNON305 Security patch level: 2019-04-01 Warranty Void: 1 SIM 1 status: ready Codename: on5xelteub Checking Root: Phone is Rooted. ----------------------------------------------------------------------------------- Connecting to server .. Username: 9hem3tm Connect to server successfull. Checking smart card... Your balance: 100 credits. Checking operation...OK ----------------------------------------------------------------------------------- Repairing network. Please wait, this can take some time...OK Network is successfully repaired. Performed by 3.0.2.2 Software version. Log file "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG\29-07-2021_23-44-17.log" created (29/7/2021 23:44:17). INFO : 29/7/2021 23:44:36 > Set up system language English (file: English.ini) INFO : 29/7/2021 23:44:36 > Welcome to Octoplus Box Samsung software version 3.0.6.0 INFO : 29/7/2021 23:44:36 > Card S/N : 100001C4F INFO : 29/7/2021 23:44:53 > ----------------------------------------------------------------------------------- INFO : 29/7/2021 23:44:53 > To connect SM-G570M phone you have to perform the following steps: INFO : 29/7/2021 23:44:53 > 1. Disconnect USB cable from phone. INFO : 29/7/2021 23:44:53 > 2. Go to Menu->Settings->More->About Device. INFO : 29/7/2021 23:44:53 > 3. Tap on "Build number" 7 times to enable developer options. INFO : 29/7/2021 23:44:53 > 4. Go to Menu->Settings->More->Developer options. INFO : 29/7/2021 23:44:53 > 5. Turn on "USB Debugging" option. INFO : 29/7/2021 23:45:00 > ----------------------------------------------------------------------------------- INFO : 29/7/2021 23:45:04 > Work ID: 00000000015456A3 INFO : 29/7/2021 23:45:06 > Platform: Samsung Android INFO : 29/7/2021 23:45:06 > Selected port: COM3 INFO : 29/7/2021 23:45:06 > Selected model: SM-G570M INFO : 29/7/2021 23:45:06 > Operation: Repair Network WARN : 29/7/2021 23:45:07 > Please, press "OK" button on the phone to allow USB debugging. INFO : 29/7/2021 23:45:13 > Detected phone model: SM-G570M INFO : 29/7/2021 23:45:13 > Firmware compiled date: Wed Apr 3 01:59:45 KST 2019 INFO : 29/7/2021 23:45:13 > PDA version: G570MUBS5CSD1 INFO : 29/7/2021 23:45:13 > CSC version: G570MUUB5CSD1 INFO : 29/7/2021 23:45:13 > SW version: G570MUBS5CSD1 INFO : 29/7/2021 23:45:13 > Build number: QB12333423 INFO : 29/7/2021 23:45:13 > Android version: 8.0.0 (R16NW) INFO : 29/7/2021 23:45:13 > Sales code: TTT INFO : 29/7/2021 23:45:14 > Country: TRINIDAD AND TOBAGO INFO : 29/7/2021 23:45:14 > HW platform: exynos5 INFO : 29/7/2021 23:45:14 > HW Chip: exynos7570 INFO : 29/7/2021 23:45:14 > HW Modem: SHANNON305 INFO : 29/7/2021 23:45:14 > Security patch level: 2019-04-01 INFO : 29/7/2021 23:45:14 > Warranty Void: 0 INFO : 29/7/2021 23:45:14 > SIM 1 status: ready INFO : 29/7/2021 23:45:14 > SIM 2 status: ready INFO : 29/7/2021 23:45:14 > Codename: on5xelteub INFO : 29/7/2021 23:45:14 > Checking Root: INFO : 29/7/2021 23:45:20 > Phone is Rooted. INFO : 29/7/2021 23:45:20 > ----------------------------------------------------------------------------------- WARN : 29/7/2021 23:45:20 > Connecting to server .. INFO : 29/7/2021 23:45:20 > Username: 9hem3tm INFO : 29/7/2021 23:45:36 > Connect to server successfull. INFO : 29/7/2021 23:45:36 > Checking smart card... INFO : 29/7/2021 23:45:53 > Your balance: 100 credits. INFO : 29/7/2021 23:46:02 > Checking operation... INFO : 29/7/2021 23:46:07 > OK INFO : 29/7/2021 23:46:07 > ----------------------------------------------------------------------------------- INFO : 29/7/2021 23:46:07 > Repairing network. Please wait, this can take some time... INFO : 29/7/2021 23:46:55 > OK WARN : 29/7/2021 23:46:55 > Network is successfully repaired. INFO : 29/7/2021 23:46:55 > Performed by 3.0.6.0 Software version.

07-31-2021, 23:53	#3 (permalink)
juanmeller Insane Poster Join Date: Jan 2016 Posts: 89 Member: 2517515 Status: Offline Thanks Meter: 41	with a sim. For two sims it says "Ok" for a moment and then it stays in NG INFO : 30/7/2021 11:43:55 > ----------------------------------------------------------------------------------- INFO : 30/7/2021 11:43:55 > To connect SM-G570M phone you have to perform the following steps: INFO : 30/7/2021 11:43:55 > 1. Disconnect USB cable from phone. INFO : 30/7/2021 11:43:55 > 2. Go to Menu->Settings->More->About Device. INFO : 30/7/2021 11:43:55 > 3. Tap on "Build number" 7 times to enable developer options. INFO : 30/7/2021 11:43:55 > 4. Go to Menu->Settings->More->Developer options. INFO : 30/7/2021 11:43:55 > 5. Turn on "USB Debugging" option. INFO : 30/7/2021 11:44:42 > ----------------------------------------------------------------------------------- INFO : 30/7/2021 11:44:47 > Work ID: 000000000154D6BD INFO : 30/7/2021 11:44:49 > Platform: Samsung Android INFO : 30/7/2021 11:44:49 > Selected port: COM3 INFO : 30/7/2021 11:44:49 > Selected model: SM-G570M INFO : 30/7/2021 11:44:49 > Operation: Repair IMEI A INFO : 30/7/2021 11:44:56 > Detected phone model: SM-G570M INFO : 30/7/2021 11:44:56 > Firmware compiled date: Wed Apr 3 01:59:45 KST 2019 INFO : 30/7/2021 11:44:56 > PDA version: G570MUBS5CSD1 INFO : 30/7/2021 11:44:56 > CSC version: G570MUUB5CSD1 INFO : 30/7/2021 11:44:56 > SW version: G570MUBU5CSE1 INFO : 30/7/2021 11:44:56 > Build number: QB12657294 INFO : 30/7/2021 11:44:56 > Android version: 8.0.0 (R16NW) INFO : 30/7/2021 11:44:56 > Sales code: TTT INFO : 30/7/2021 11:44:56 > Country: TRINIDAD AND TOBAGO INFO : 30/7/2021 11:44:56 > HW platform: exynos5 INFO : 30/7/2021 11:44:57 > HW Chip: exynos7570 INFO : 30/7/2021 11:44:57 > HW Modem: SHANNON305 INFO : 30/7/2021 11:44:57 > Security patch level: 2019-04-01 INFO : 30/7/2021 11:44:57 > Warranty Void: 1 INFO : 30/7/2021 11:44:57 > SIM 1 status: absent INFO : 30/7/2021 11:44:57 > Codename: on5xelteub INFO : 30/7/2021 11:44:57 > ----------------------------------------------------------------------------------- WARN : 30/7/2021 11:44:57 > Connecting to server .. INFO : 30/7/2021 11:44:57 > Username: 9hem3tm INFO : 30/7/2021 11:45:12 > Connect to server successfull. INFO : 30/7/2021 11:45:12 > Checking smart card... INFO : 30/7/2021 11:45:40 > Checking operation... INFO : 30/7/2021 11:45:45 > OK INFO : 30/7/2021 11:45:45 > ----------------------------------------------------------------------------------- INFO : 30/7/2021 11:45:45 > Checking Root: INFO : 30/7/2021 11:45:46 > Phone is Rooted. INFO : 30/7/2021 11:45:52 > Rebooting phone INFO : 30/7/2021 11:45:56 > Searching for a phone. Please wait... INFO : 30/7/2021 11:46:49 > OK INFO : 30/7/2021 11:46:58 > Writing new phone IMEI... INFO : 30/7/2021 11:48:39 > OK INFO : 30/7/2021 11:48:41 > IMEI successfully repaired. INFO : 30/7/2021 11:48:42 > Performed by 3.0.2.2 Software version. INFO : 30/7/2021 11:49:40 > ----------------------------------------------------------------------------------- INFO : 30/7/2021 11:49:43 > Work ID: 000000000154D842 INFO : 30/7/2021 11:49:45 > Platform: Samsung Android INFO : 30/7/2021 11:49:45 > Selected port: COM3 INFO : 30/7/2021 11:49:45 > Selected model: SM-G570M INFO : 30/7/2021 11:49:45 > Operation: Repair Network INFO : 30/7/2021 11:49:48 > Detected phone model: SM-G570M INFO : 30/7/2021 11:49:48 > Firmware compiled date: Wed Apr 3 01:59:45 KST 2019 INFO : 30/7/2021 11:49:48 > PDA version: G570MUBS5CSD1 INFO : 30/7/2021 11:49:48 > CSC version: G570MUUB5CSD1 INFO : 30/7/2021 11:49:48 > SW version: G570MUBU5CSE1 INFO : 30/7/2021 11:49:48 > Build number: QB12657294 INFO : 30/7/2021 11:49:49 > Android version: 8.0.0 (R16NW) INFO : 30/7/2021 11:49:49 > Sales code: TTT INFO : 30/7/2021 11:49:49 > Country: TRINIDAD AND TOBAGO INFO : 30/7/2021 11:49:49 > HW platform: exynos5 INFO : 30/7/2021 11:49:49 > HW Chip: exynos7570 INFO : 30/7/2021 11:49:49 > HW Modem: SHANNON305 INFO : 30/7/2021 11:49:49 > Security patch level: 2019-04-01 INFO : 30/7/2021 11:49:49 > Warranty Void: 1 INFO : 30/7/2021 11:49:49 > SIM 1 status: absent INFO : 30/7/2021 11:49:49 > Codename: on5xelteub INFO : 30/7/2021 11:49:49 > Checking Root: INFO : 30/7/2021 11:49:49 > Phone is Rooted. INFO : 30/7/2021 11:49:49 > ----------------------------------------------------------------------------------- WARN : 30/7/2021 11:49:50 > Connecting to server .. INFO : 30/7/2021 11:49:50 > Username: 9hem3tm INFO : 30/7/2021 11:50:06 > Connect to server successfull. INFO : 30/7/2021 11:50:06 > Checking smart card... INFO : 30/7/2021 11:50:21 > Your balance: 100 credits. INFO : 30/7/2021 11:50:29 > Checking operation... INFO : 30/7/2021 11:50:34 > OK INFO : 30/7/2021 11:50:35 > ----------------------------------------------------------------------------------- INFO : 30/7/2021 11:50:35 > Repairing network. Please wait, this can take some time... INFO : 30/7/2021 11:51:12 > OK WARN : 30/7/2021 11:51:12 > Network is successfully repaired. INFO : 30/7/2021 11:51:13 > Performed by 3.0.2.2 Software version. INFO : 30/7/2021 11:56:07 > ---------------------------------------------

08-02-2021, 07:12	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,848 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. Please, repeat the operation with latest software version 3.0.6.1 and post here result.