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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 06-25-2022, 14:36   #1 (permalink)
Freak Poster
 
Join Date: Dec 2010
Location: Iran
Posts: 131
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How to reset updater Count [Answered]


Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 02029678
Selected card: 0002029678
Updates count: 46
Updates limit: 46
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - FULL (ver 2.6)
- FRP - FULL (ver 2.6)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!
 
Old 06-26-2022, 10:03   #2 (permalink)
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Join Date: Oct 2009
Location: Romania, Bucharest
Posts: 99,847
Member: 1146942
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Hello.

Added more update counts, now You can update your card again.
 
Old 06-26-2022, 13:35   #3 (permalink)
Freak Poster
 
Join Date: Dec 2010
Location: Iran
Posts: 131
Member: 1481119
Status: Offline
Thanks Meter: 14
Windows 10 install on my pc but not install octopus box

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 02029678
Selected card: 0002029678
Updates count: 46
Updates limit: 49
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - FULL (ver 2.6)
- FRP - FULL (ver 2.6)
Creating secure connection...
[0000.2]Exception: ''$
[0000]Exception: RichEdit line insertion error
Requesting firmware...
Writing card firmware...
Failed!
Error at cmd #4
 
Old 06-26-2022, 13:45   #4 (permalink)
Freak Poster
 
Join Date: Dec 2010
Location: Iran
Posts: 131
Member: 1481119
Status: Offline
Thanks Meter: 14
my software is latest version

please help my problem

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 02029678
Selected card: 0002029678
Updates count: 48
Updates limit: 49
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - FULL (ver 2.6)
- FRP - FULL (ver 2.6)
Creating secure connection...
[0000.2]Exception: ''$
[0000]Exception: RichEdit line insertion error
Requesting firmware...
Writing card firmware...
Failed!
Error at cmd #4

Last edited by mehdi-p; 06-26-2022 at 13:54.
 
Old 06-26-2022, 18:00   #5 (permalink)
Freak Poster
 
Join Date: Dec 2010
Location: Iran
Posts: 131
Member: 1481119
Status: Offline
Thanks Meter: 14
I tried more but not solved my problem

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 02029678
Selected card: 0002029678
Updates count: 49
Updates limit: 49
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - FULL (ver 2.6)
- FRP - FULL (ver 2.6)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!
 
Old 06-27-2022, 08:01   #6 (permalink)
Product Supporter
 
Octopus box's Avatar
 
Join Date: Oct 2009
Location: Romania, Bucharest
Posts: 99,847
Member: 1146942
Status: Offline
Sonork: 100.1587278
Thanks Meter: 27,413
Hello.

Your card doesn't answer to Software's commands. This can be the problem with used card reader or problem with card. Try to use another external card reader. Also try to re-update card on another PC. If the problem is still the same, most likely, card is damaged.
 
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