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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 10-21-2019, 16:53   #1 (permalink)
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J730F U4 only 2G working, no 2G/3G/4G? [Answered]


here log

Code:
Platform: Samsung Android
Selected port: COM1
Selected model: SM-J730F
Operation: Repair Network
Detected phone model: SM-J730F
Firmware compiled date: Wed May 29 16:44:36 KST 2019
PDA version: J730FXXS4BSE2
CSC version: J730FAMO4BSE1
SW version: J730FXXS4BSE1
Build number: QB12836636
Phone SN: R28K41S6M4D
Android version: 8.1.0 (M1AJQ)
Sales code: AMO
Country: SPAIN
HW platform: exynos5
HW Chip: exynos7870
HW Modem: SHANNON315
Security patch level: 2019-05-01
Warranty Void: 0
SIM 1 status: absent
SIM 2 status: absent
Codename: j7y17ltexx
Checking Root:
Phone is Rooted.
-----------------------------------------------------------------------------------
Connecting to server ..
Username: MDxavi
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: 100 credits.
Checking operation...OK
-----------------------------------------------------------------------------------
Repairing network. Please wait, this can take some time...OK
Network will be available in 50 seconds after phone reboot!
Network is successfully repaired.
Performed by 2.8.4 Software version.
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Old 10-22-2019, 08:11   #2 (permalink)
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Hello.


Please, try to set up APN manually, use different SIM card and check whether 3g/4g will work
 
Old 10-22-2019, 10:19   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.


Please, try to set up APN manually, use different SIM card and check whether 3g/4g will work
same problem emergency call only
 
Old 10-22-2019, 11:00   #4 (permalink)
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Is the problem with emregency calls or with data network?!
 
Old 10-22-2019, 11:13   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Is the problem with emregency calls or with data network?!
with " emergency call only"

network work ok in 2G only

emergency call only in 2G/3G , 2G/3G/4G, 3G.
 
Old 10-22-2019, 13:43   #6 (permalink)
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Unfortunately, we don't have any other solution for your type of issue
 
Old 10-22-2019, 14:45   #7 (permalink)
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What Root used in your mobile ?
Can you check if your mobile is fully rooted ?
Soome problème is from Root files
 
Old 10-22-2019, 19:40   #8 (permalink)
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Originally Posted by rebainoor View Post
What Root used in your mobile ?
Can you check if your mobile is fully rooted ?
Soome problème is from Root files
with or without root same problem i think hw issue

phone return to client.
 
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