report a software bug. [Answered]

[xina]

report a software bug.
when i write imei samsung a530f freezes in writing.tried to uninstall and install software.

[Octopus support]

Hello.

Please post here full Software log of Repair IMEI operation, we will check it.

You can find Software log here: C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG folder.

[xina]

https://photos.app.goo.gl/bKmjrr2K9fwGaWU28

Log file "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG\07-07-2020_09-46-25.log" created (07/07/2020 09:46:25).
INFO : 07/07/2020 09:46:41 > Set up system language Italiano (file: Italiano.ini)
INFO : 07/07/2020 09:46:41 > Welcome to Octoplus Box Samsung software version 2.9.6
INFO : 07/07/2020 09:46:41 > Card S/N : 100xxxxxxx
INFO : 07/07/2020 09:59:07 > -----------------------------------------------------------------------------------
INFO : 07/07/2020 09:59:09 > Platform: Samsung Android
INFO : 07/07/2020 09:59:09 > Selected port: COM5
INFO : 07/07/2020 09:59:09 > Selected model: SM-A530F
INFO : 07/07/2020 09:59:09 > Operation: Read info
INFO : 07/07/2020 09:59:09 > Reading info, please wait...
WARN : 07/07/2020 09:59:12 > Please, press "OK" button on the phone to allow USB debugging.
WARN : 07/07/2020 09:59:15 > Please, press "OK" button on the phone to allow USB debugging.
INFO : 07/07/2020 09:59:16 > Detected phone model: SM-A530F
INFO : 07/07/2020 09:59:16 > Firmware compiled date: Mon Apr 27 18:27:42 KST 2020
INFO : 07/07/2020 09:59:16 > PDA version: A530FXXSCCTE1
INFO : 07/07/2020 09:59:16 > CSC version: A530FOXMCCTE1
INFO : 07/07/2020 09:59:16 > SW version: A530FXXSCCTE1
INFO : 07/07/2020 09:59:16 > Build number: QB15734074
INFO : 07/07/2020 09:59:17 > Phone SN: R58K65PXPTP
INFO : 07/07/2020 09:59:17 > Android version: 9 (PPR1.180610.011)
INFO : 07/07/2020 09:59:17 > Sales code: ITV
INFO : 07/07/2020 09:59:17 > Country: ITALY
INFO : 07/07/2020 09:59:17 > HW platform: exynos5
INFO : 07/07/2020 09:59:17 > HW Chip: unknown
INFO : 07/07/2020 09:59:17 > HW Modem: SHANNON327
INFO : 07/07/2020 09:59:17 > Security patch level: 2020-05-01
INFO : 07/07/2020 09:59:17 > Warranty Void: 0
INFO : 07/07/2020 09:59:17 > SIM 1 status: absent
INFO : 07/07/2020 09:59:17 > Codename: jackpotltexx
INFO : 07/07/2020 09:59:18 > Performed by 2.9.6 Software version.
INFO : 07/07/2020 09:59:59 > -----------------------------------------------------------------------------------
INFO : 07/07/2020 10:00:01 > Platform: Samsung Android
INFO : 07/07/2020 10:00:01 > Selected port: COM5
INFO : 07/07/2020 10:00:01 > Selected model: SM-A530F
INFO : 07/07/2020 10:00:01 > Operation: Repair IMEI A
WARN : 07/07/2020 10:00:03 > Please, press "OK" button on the phone to allow USB debugging.
WARN : 07/07/2020 10:00:06 > Please, press "OK" button on the phone to allow USB debugging.
INFO : 07/07/2020 10:00:08 > Detected phone model: SM-A530F
INFO : 07/07/2020 10:00:08 > Firmware compiled date: Mon Apr 27 18:27:42 KST 2020
INFO : 07/07/2020 10:00:08 > PDA version: A530FXXSCCTE1
INFO : 07/07/2020 10:00:08 > CSC version: A530FOXMCCTE1
INFO : 07/07/2020 10:00:08 > SW version: A530FXXSCCTE1
INFO : 07/07/2020 10:00:08 > Build number: QB15734074
INFO : 07/07/2020 10:00:08 > Phone SN: R58K65PXPTP
INFO : 07/07/2020 10:00:08 > Android version: 9 (PPR1.180610.011)
INFO : 07/07/2020 10:00:08 > Sales code: ITV
INFO : 07/07/2020 10:00:08 > Country: ITALY
INFO : 07/07/2020 10:00:08 > HW platform: exynos5
INFO : 07/07/2020 10:00:08 > HW Chip: unknown
INFO : 07/07/2020 10:00:08 > HW Modem: SHANNON327
INFO : 07/07/2020 10:00:08 > Security patch level: 2020-05-01
INFO : 07/07/2020 10:00:09 > Warranty Void: 0
INFO : 07/07/2020 10:00:09 > SIM 1 status: absent
INFO : 07/07/2020 10:00:09 > Codename: jackpotltexx
INFO : 07/07/2020 10:00:09 > -----------------------------------------------------------------------------------
WARN : 07/07/2020 10:00:09 > Connecting to server ..
INFO : 07/07/2020 10:00:09 > Username: 26xxxx
INFO : 07/07/2020 10:00:16 > Connect to server successfull.
INFO : 07/07/2020 10:00:16 > Checking smart card...
INFO : 07/07/2020 10:00:35 > Checking operation...
INFO : 07/07/2020 10:00:38 > OK
INFO : 07/07/2020 10:00:38 > -----------------------------------------------------------------------------------
INFO : 07/07/2020 10:00:38 > Checking Root:
INFO : 07/07/2020 10:00:40 > Phone is not Rooted.
INFO : 07/07/2020 10:00:40 > Rebooting phone
INFO : 07/07/2020 10:00:41 > Searching for a phone. Please wait...
WARN : 07/07/2020 10:01:15 > Please, press "OK" button on the phone to allow USB debugging.
WARN : 07/07/2020 10:01:17 > Please, press "OK" button on the phone to allow USB debugging.
WARN : 07/07/2020 10:01:22 > Please, press "OK" button on the phone to allow USB debugging.
WARN : 07/07/2020 10:01:24 > Please, press "OK" button on the phone to allow USB debugging.
WARN : 07/07/2020 10:01:26 > Please, press "OK" button on the phone to allow USB debugging.
WARN : 07/07/2020 10:01:29 > Please, press "OK" button on the phone to allow USB debugging.
INFO : 07/07/2020 10:01:32 > OK

[Octopus box]

Security patch level: 2020-05-01

Unfortunately, your device has one of the latest security versions which isn't supported for right now