samsung g975f failed [Solved] - GSM-Forum

louisgsm · 10-14-2019, 15:40

logs....

Welcome to Octoplus Box Samsung software version 2.8.3.3
-----------------------------------------------------------------------------------
To connect SM-N910T phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Restart phone.
11. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G975F
Operation: Read Codes - Server
Please, press "OK" button on the phone to allow USB debugging.
Detected phone model: SM-G975F
Firmware compiled date: Mon Jun 17 20:45:09 KST 2019
PDA version: G975FXXU2ASF3
CSC version: G975FOVF2ASF2
SW version: G975FXXU2ASF3
Build number: QB13032882
Phone SN: R58M80R218K
Android version: 9 (PPR1.180610.011)
Sales code: VOD
Country: UK
HW platform: exynos5
HW Chip: unknown
HW Modem: SHANNON5000
Security patch level: 2019-06-01
Warranty Void: 0
SIM 1 status: network locked
SIM 2 status: absent
Codename: beyond2lteeea
-----------------------------------------------------------------------------------
Connecting to server ..
Username:
Login error: Incorrect Username!
Read codes failed
Performed by 2.8.3.3 Software version.
-----------------------------------------------------------------------------------
Connecting to server...
Username: paa2
Authorizing...
Checking balance...
Your balance: 60 credits.
Performed by 2.8.3.3 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G975F
Operation: Read Codes - Server
Detected phone model: SM-G975F
Firmware compiled date: Mon Jun 17 20:45:09 KST 2019
PDA version: G975FXXU2ASF3
CSC version: G975FOVF2ASF2
SW version: G975FXXU2ASF3
Build number: QB13032882
Phone SN: R58M80R218K
Android version: 9 (PPR1.180610.011)
Sales code: VOD
Country: UK
HW platform: exynos5
HW Chip: unknown
HW Modem: SHANNON5000
Security patch level: 2019-06-01
Warranty Void: 0
SIM 1 status: network locked
SIM 2 status: absent
Codename: beyond2lteeea
-----------------------------------------------------------------------------------
Connecting to server ..
Username: paa2
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: 60 credits.
-----------------------------------------------------------------------------------
Checking operation...failed
Device's modem G975FXXU2ASF3 (QB13032882) is not supported!
Read codes failed
Performed by 2.8.3.3 Software version.

Octopus support · 10-15-2019, 07:05

Hello.

Please select and perform second method of Read codes operation (via DIAG port+ ADB), then post here results.

louisgsm · 10-15-2019, 19:09

need 100credit back sir

logs

Welcome to Octoplus Box Samsung software version 2.8.3.3
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G975F
Operation: Read Codes - Diag ADB - Server
Proper android device not found. Make sure that "USB debug" option on
the device is turned on.
Read codes failed
Performed by 2.8.3.3 Software version.
-----------------------------------------------------------------------------------
Connecting to server...
Username: paa2
Authorizing...
Checking balance...
Your balance: 100 credits.
Performed by 2.8.3.3 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G975F
Operation: Read Codes - Diag ADB - Server
Detected phone model: SM-G975F
Firmware compiled date: Mon Jun 17 20:45:09 KST 2019
PDA version: G975FXXU2ASF3
CSC version: G975FOVF2ASF2
SW version: G975FXXU2ASF3
Build number: QB13032882
Phone SN: R58M80R218K
Android version: 9 (PPR1.180610.011)
Sales code: VOD
Country: UK
HW platform: exynos5
HW Chip: unknown
HW Modem: SHANNON5000
Security patch level: 2019-06-01
Warranty Void: 0
SIM 1 status: network locked
SIM 2 status: absent
Codename: beyond2lteeea
Rebooting phone
Searching for a phone. Please wait...OK
Searching for USB diagnostic port...OK
Connecting...OK
-----------------------------------------------------------------------------------
Connecting to server ..
Username: paa2
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Checking operation...OK
Your balance: 100 credits.
-----------------------------------------------------------------------------------
Initializing...OK
Security checking...OK
Reading data from phone...
Searching for USB diagnostic port...OK
Connecting...OK
Searching for USB diagnostic port...OK
Connecting...OK
Searching for USB diagnostic port...OK
Connecting...OK
Searching for USB diagnostic port...OK
Connecting...OK
Searching for USB diagnostic port...OK
Connecting...OKOK
Reading codes...failed
Read codes failed
Performed by 2.8.3.3 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G975F
Operation: Read Codes - Diag ADB - Server
Detected phone model: SM-G975F
Firmware compiled date: Mon Jun 17 20:45:09 KST 2019
PDA version: G975FXXU2ASF3
CSC version: G975FOVF2ASF2
SW version: G975FXXU2ASF3
Build number: QB13032882
Phone SN: R58M80R218K
Android version: 9 (PPR1.180610.011)
Sales code: VOD
Country: UK
HW platform: exynos5
HW Chip: unknown
HW Modem: SHANNON5000
Security patch level: 2019-06-01
Warranty Void: 0
SIM 1 status: network locked
SIM 2 status: absent
Codename: beyond2lteeea
Searching for USB diagnostic port...OK
Connecting...OK
-----------------------------------------------------------------------------------
Connecting to server ..
Username: paa2
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Checking operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits. Need: 100 credits.
Performed by 2.8.3.3 Software version.

Octopus support · 10-16-2019, 06:39

Please do hard reset and repeat the Read codes operation once again.

louisgsm · 10-16-2019, 09:51

thx alot sir

Welcome to Octoplus Box Samsung software version 2.8.3.3
-----------------------------------------------------------------------------------
To connect GT-N5100 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-G975F
Operation: Read Codes - Diag ADB - Server
Detected phone model: SM-G975F
Firmware compiled date: Mon Jun 17 20:45:09 KST 2019
PDA version: G975FXXU2ASF3
CSC version: G975FOVF2ASF2
SW version: G975FXXU2ASF3
Build number: QB13032882
Phone SN: R58M80R218K
Android version: 9 (PPR1.180610.011)
Sales code: VOD
Country: UK
HW platform: exynos5
HW Chip: unknown
HW Modem: SHANNON5000
Security patch level: 2019-06-01
Warranty Void: 0
SIM 1 status: network locked
SIM 2 status: absent
Codename: beyond2lteeea
Searching for USB diagnostic port...OK
Connecting...OK
-----------------------------------------------------------------------------------
Connecting to server ..
Username: paa2
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Checking operation...OK
Your balance: 100 credits.
-----------------------------------------------------------------------------------
Initializing...OK
Security checking...OK
Reading data from phone...OK
Reading codes...OK
FREEZE: 15818032
NET LOCK: 61161587
SUB LOCK: 00000000
SP LOCK: 00000000
CP LOCK: 00000000
SIM LOCK: 00000000
Performed by 2.8.3.3 Software version.

10-14-2019, 15:40	#1 (permalink)
louisgsm No Life Poster Join Date: Oct 2007 Posts: 821 Member: 605126 Status: Offline Sonork: 100.1617907 Thanks Meter: 297	samsung g975f failed [Solved] logs.... Welcome to Octoplus Box Samsung software version 2.8.3.3 ----------------------------------------------------------------------------------- To connect SM-N910T phone you have to perform the following steps: 1. Disconnect USB cable from phone. 2. Go to Menu->Settings->More->About Device. 3. Tap on "Build number" 7 times to enable developer options. 4. Go to Menu->Settings->More->Developer options. 5. Turn on "USB Debugging" option. 6. Go to dial window. 7. Enter "*#0808#" number. 8. Select "DM+Modem+ADB". 9. Press Home button. 10. Restart phone. 11. Press "Read Info" in software. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM1 Selected model: SM-G975F Operation: Read Codes - Server Please, press "OK" button on the phone to allow USB debugging. Detected phone model: SM-G975F Firmware compiled date: Mon Jun 17 20:45:09 KST 2019 PDA version: G975FXXU2ASF3 CSC version: G975FOVF2ASF2 SW version: G975FXXU2ASF3 Build number: QB13032882 Phone SN: R58M80R218K Android version: 9 (PPR1.180610.011) Sales code: VOD Country: UK HW platform: exynos5 HW Chip: unknown HW Modem: SHANNON5000 Security patch level: 2019-06-01 Warranty Void: 0 SIM 1 status: network locked SIM 2 status: absent Codename: beyond2lteeea ----------------------------------------------------------------------------------- Connecting to server .. Username: Login error: Incorrect Username! Read codes failed Performed by 2.8.3.3 Software version. ----------------------------------------------------------------------------------- Connecting to server... Username: paa2 Authorizing... Checking balance... Your balance: 60 credits. Performed by 2.8.3.3 Software version. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM1 Selected model: SM-G975F Operation: Read Codes - Server Detected phone model: SM-G975F Firmware compiled date: Mon Jun 17 20:45:09 KST 2019 PDA version: G975FXXU2ASF3 CSC version: G975FOVF2ASF2 SW version: G975FXXU2ASF3 Build number: QB13032882 Phone SN: R58M80R218K Android version: 9 (PPR1.180610.011) Sales code: VOD Country: UK HW platform: exynos5 HW Chip: unknown HW Modem: SHANNON5000 Security patch level: 2019-06-01 Warranty Void: 0 SIM 1 status: network locked SIM 2 status: absent Codename: beyond2lteeea ----------------------------------------------------------------------------------- Connecting to server .. Username: paa2 Connect to server successfull. Checking smart card... Smart card successfully checked. Your balance: 60 credits. ----------------------------------------------------------------------------------- Checking operation...failed Device's modem G975FXXU2ASF3 (QB13032882) is not supported! Read codes failed Performed by 2.8.3.3 Software version.

10-15-2019, 07:05	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,163 Member: 2891705 Status: Offline Thanks Meter: 2,142	Hello. Please select and perform second method of Read codes operation (via DIAG port+ ADB), then post here results.

10-15-2019, 19:09	#3 (permalink)
louisgsm No Life Poster Join Date: Oct 2007 Posts: 821 Member: 605126 Status: Offline Sonork: 100.1617907 Thanks Meter: 297	need 100credit back sir logs Welcome to Octoplus Box Samsung software version 2.8.3.3 ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM1 Selected model: SM-G975F Operation: Read Codes - Diag ADB - Server Proper android device not found. Make sure that "USB debug" option on the device is turned on. Read codes failed Performed by 2.8.3.3 Software version. ----------------------------------------------------------------------------------- Connecting to server... Username: paa2 Authorizing... Checking balance... Your balance: 100 credits. Performed by 2.8.3.3 Software version. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM1 Selected model: SM-G975F Operation: Read Codes - Diag ADB - Server Detected phone model: SM-G975F Firmware compiled date: Mon Jun 17 20:45:09 KST 2019 PDA version: G975FXXU2ASF3 CSC version: G975FOVF2ASF2 SW version: G975FXXU2ASF3 Build number: QB13032882 Phone SN: R58M80R218K Android version: 9 (PPR1.180610.011) Sales code: VOD Country: UK HW platform: exynos5 HW Chip: unknown HW Modem: SHANNON5000 Security patch level: 2019-06-01 Warranty Void: 0 SIM 1 status: network locked SIM 2 status: absent Codename: beyond2lteeea Rebooting phone Searching for a phone. Please wait...OK Searching for USB diagnostic port...OK Connecting...OK ----------------------------------------------------------------------------------- Connecting to server .. Username: paa2 Connect to server successfull. Checking smart card... Smart card successfully checked. Checking operation...OK Your balance: 100 credits. ----------------------------------------------------------------------------------- Initializing...OK Security checking...OK Reading data from phone... Searching for USB diagnostic port...OK Connecting...OK Searching for USB diagnostic port...OK Connecting...OK Searching for USB diagnostic port...OK Connecting...OK Searching for USB diagnostic port...OK Connecting...OK Searching for USB diagnostic port...OK Connecting...OKOK Reading codes...failed Read codes failed Performed by 2.8.3.3 Software version. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM1 Selected model: SM-G975F Operation: Read Codes - Diag ADB - Server Detected phone model: SM-G975F Firmware compiled date: Mon Jun 17 20:45:09 KST 2019 PDA version: G975FXXU2ASF3 CSC version: G975FOVF2ASF2 SW version: G975FXXU2ASF3 Build number: QB13032882 Phone SN: R58M80R218K Android version: 9 (PPR1.180610.011) Sales code: VOD Country: UK HW platform: exynos5 HW Chip: unknown HW Modem: SHANNON5000 Security patch level: 2019-06-01 Warranty Void: 0 SIM 1 status: network locked SIM 2 status: absent Codename: beyond2lteeea Searching for USB diagnostic port...OK Connecting...OK ----------------------------------------------------------------------------------- Connecting to server .. Username: paa2 Connect to server successfull. Checking smart card... Smart card successfully checked. Checking operation...OK Too low balance to provide the security operation! Your balance: 0 credits. Need: 100 credits. Performed by 2.8.3.3 Software version.

10-16-2019, 06:39	#4 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,163 Member: 2891705 Status: Offline Thanks Meter: 2,142	Please do hard reset and repeat the Read codes operation once again.

10-16-2019, 09:51	#5 (permalink)
louisgsm No Life Poster Join Date: Oct 2007 Posts: 821 Member: 605126 Status: Offline Sonork: 100.1617907 Thanks Meter: 297	thx alot sir Welcome to Octoplus Box Samsung software version 2.8.3.3 ----------------------------------------------------------------------------------- To connect GT-N5100 phone you have to perform the following steps: 1. Disconnect USB cable from phone. 2. Go to Menu->Settings->More->About Device. 3. Tap on "Build number" 7 times to enable developer options. 4. Go to Menu->Settings->More->Developer options. 5. Turn on "USB Debugging" option. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM1 Selected model: SM-G975F Operation: Read Codes - Diag ADB - Server Detected phone model: SM-G975F Firmware compiled date: Mon Jun 17 20:45:09 KST 2019 PDA version: G975FXXU2ASF3 CSC version: G975FOVF2ASF2 SW version: G975FXXU2ASF3 Build number: QB13032882 Phone SN: R58M80R218K Android version: 9 (PPR1.180610.011) Sales code: VOD Country: UK HW platform: exynos5 HW Chip: unknown HW Modem: SHANNON5000 Security patch level: 2019-06-01 Warranty Void: 0 SIM 1 status: network locked SIM 2 status: absent Codename: beyond2lteeea Searching for USB diagnostic port...OK Connecting...OK ----------------------------------------------------------------------------------- Connecting to server .. Username: paa2 Connect to server successfull. Checking smart card... Smart card successfully checked. Checking operation...OK Your balance: 100 credits. ----------------------------------------------------------------------------------- Initializing...OK Security checking...OK Reading data from phone...OK Reading codes...OK FREEZE: 15818032 NET LOCK: 61161587 SUB LOCK: 00000000 SP LOCK: 00000000 CP LOCK: 00000000 SIM LOCK: 00000000 Performed by 2.8.3.3 Software version.