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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 04-23-2016, 18:57   #1 (permalink)
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samsung sm-B310E not connect


samsung sm-B310E not connect how to connect i will all try but not connect???

Welcome to Octoplus/Octopus Box Samsung software version 2.2.5
-----------------------------------------------------------------------------------
Platform: Samsung Spreadtrum
Selected port: COM81
Selected model: SM-B310E
Selected port: USB
To connect SM-B310E, perform the following steps:
1. Disconnect phone's battery.
2. Press and hold central button and connect the USB cable.
3. Connect the battery.
Connecting...
Connecting canceled.
Performed by 2.2.5 software version
-----------------------------------------------------------------------------------
Platform: Samsung Spreadtrum
Selected port: COM81
Selected model: SM-B310E
Selected port: USB
To connect SM-B310E, perform the following steps:
1. Disconnect phone's battery.
2. Press and hold central button and connect the USB cable.
3. Connect the battery.
Connecting...
Connecting canceled.
Performed by 2.2.5 software version
-----------------------------------------------------------------------------------
Platform: Samsung Spreadtrum
Selected port: COM81
Selected model: SM-B310E
Selected port: USB
To connect SM-B310E, perform the following steps:
1. Disconnect phone's battery.
2. Press and hold central button and connect the USB cable.
3. Connect the battery.
Connecting...

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Old 04-24-2016, 10:01   #2 (permalink)
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octopus team why are you not reply now not supported SM-B310E ?? other box connect power off phone,insert battery press home button and insert cable then set is connect ok but i will try octopus not connect plz fix this problem Octopus team
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Old 04-25-2016, 10:22   #3 (permalink)
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Hello.

Manually uninstall current drivers for the phone and install required drivers:
http://octopusbox.com/files/drivers/...ile_Phones.exe
http://octoplusbox.com/files/drivers/SCIUSB2SERIAL.zip
http://octoplusbox.com/files/drivers...iver%20x86.zip

After installation restart PC and try to perform the operation again.
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Old 04-25-2016, 17:21   #4 (permalink)
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we done other device sir no uninstall driver require that octopus must be uninstall first driver?? i want information for unlock with octopus next time same mobile must be uninstall old driver and install driver you give ??
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Old 04-25-2016, 17:57   #5 (permalink)
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Yes, the next time You'll have issues with connection of Spreadtrum devices, please install necessary drivers from previous post.
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