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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 06-09-2022, 14:31   #1 (permalink)
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SM-G998U MDM Unlock [Answered]


I unlocked the Verizon G998U with Octopus Box by the MDM unlock method, it charged 100 credits, it did the process well, when I put the new line to the minutes I get a notification that the provider does not support the new company. Any solution?


Welcome to Octoplus Samsung Software v.4.0.3.0
Request timeout

Work ID: 00000000019362B2
Starting Unlock MDM
Selected model: SM-G998U
Input device IMEI and serial number
Phone must be in Setup Wizard mode
Input IMEI: XXXXXXXXXXXX
Input SN: R5CRB1AALEM
Connecting to server...
Username: rogermhz
Your balance: 50 credits
Sending device information..
Follow these steps :
1. In Android Setup Wizard mode tap on the blank space 6 times.
2. Scan this QR code to install MDM Guard service on your device.
3. Connect to Wi-Fi.
4. Follow the instructions on the screen.
5. Allow USB debugging mode when prompt appears on the screen.
Searching ADB devices...
Searching ADB devices...
Press "OK" button on the device to allow USB debugging
QR Code is scanned
Reading info...
Detected model: SM-G998U
Fingerprint: samsung/p3qsqw/p3q:11/RP1A.200720.012/G998USQU4AUGQ:user/release-keys
Firmware compiled date: Mon Aug 2 20:56:25 KST 2021
PDA version: G998USQU4AUGQ
CSC version: G998UOYN4AUGQ
SW version: G998USQU4AUGQ
Build number: 19925705
Phone SN: R5CRB1AALEM
Android version: 11 (RP1A.200720.012)
Sales code: VZW
Country: USA
HW platform: qcom
HW Chip: lahaina
HW Modem: REV1.0
Security patch level: 2021-08-01
Warranty Void: 0
Codename: p3qsqw
SIM 1 status: ABSENT
SIM 2 status: ABSENT
Modem board: SM8350
Starting exploit...
Activating service...
MDM Guard service was activated. Your device will finish the installation and reboot.
Continue to follow intstructions on the device
MDM Guard service will restrict OTA updates on your device to prevent relock.
Warning: Unlock MDM operation works for security patch level up to 2022-02-01. If you update your phone to security patch level 2022-03-01 or higher - device will be relocked.
Unlock MDM done
Execution time 9 minute(s) 42 second(s)
Performed by 4.0.3.0 Software version.

Last edited by Octopus support; 06-09-2022 at 14:41.
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Old 06-09-2022, 14:42   #2 (permalink)
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Hello.

What type of lock did you have before performing the operation?
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Old 06-09-2022, 14:48   #3 (permalink)
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has verizon company lock

This is the log of the first attempt I made


Welcome to Octoplus Samsung Software v.4.0.3.0
Request timeout

Work ID: 0000000001764645
Starting Unlock MDM
Selected model: SM-G998U
Input device IMEI and serial number
Phone must be in Setup Wizard mode
Input IMEI: 351176760354574
Input SN: R5CRB1AALEM
Connecting to server...
Username: rogermhz
Your balance: 250 credits
Sending device information..
Follow these steps :
1. In Android Setup Wizard mode tap on the blank space 6 times.
2. Scan this QR code to install MDM Guard service on your device.
3. Connect to Wi-Fi.
4. Follow the instructions on the screen.
5. Allow USB debugging mode when prompt appears on the screen.
Searching ADB devices...
Searching ADB devices...
Press "OK" button on the device to allow USB debugging
QR Code is scanned
Reading info...
Detected model: SM-G998U
Fingerprint: samsung/p3qsqw/p3q:11/RP1A.200720.012/G998USQU4AUGQ:user/release-keys
Firmware compiled date: Mon Aug 2 20:56:25 KST 2021
PDA version: G998USQU4AUGQ
CSC version: G998UOYN4AUGQ
SW version: G998USQU4AUGQ
Build number: 19925705
Phone SN: R5CRB1AALEM
Android version: 11 (RP1A.200720.012)
Sales code: VZW
Country: USA
HW platform: qcom
HW Chip: lahaina
HW Modem: REV1.0
Security patch level: 2021-08-01
Warranty Void: 0
Codename: p3qsqw
SIM 1 status: ABSENT
SIM 2 status: ABSENT
Modem board: SM8350
Your account will be charged for 100 credits. Do you want to continue?
Starting exploit...
Activating service...
MDM Guard service was activated. Your device will finish the installation and reboot.
Continue to follow intstructions on the device
MDM Guard service will restrict OTA updates on your device to prevent relock.
Warning: Unlock MDM operation works for security patch level up to 2022-02-01. If you update your phone to security patch level 2022-03-01 or higher - device will be relocked.
Unlock MDM done
Execution time 11 minute(s) 8 second(s)
Performed by 4.0.3.0 Software version.

Last edited by rey.tmo; 06-09-2022 at 14:55.
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Old 06-09-2022, 14:53   #4 (permalink)
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Please read forum rules, write only in English!

Did your phone was locked on MDM lock?
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Old 06-09-2022, 15:09   #5 (permalink)
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I explain, the cell phone is blocked by the Verizon company, use the Octoplus Samsung Software using the MDM unlock method the process was done well without any difficulty, when putting the line of the ETECSA company it works perfectly but after a few minutes I get a message that says "...Change carrier We're sorry, your device cannot be activated on another carrier's network at this time. For assistance, please contact Verizon at (800) 922-0204 or ( 888) 294-6804 (prepaid plans) ..." and as soon as you show me that notification the cell phone is blocked again without signal and without recognizing the SIM, I have tried to do the process again and everything works fine again but it returns to get the same message

Last edited by Octopus support; 06-09-2022 at 15:20.
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Old 06-09-2022, 15:20   #6 (permalink)
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Quote:
Originally Posted by rey.tmo View Post
I explain, the cell phone is blocked by the Verizon company, use the Octoplus Samsung Software using the MDM unlock method, the process was done well without any difficulty, when putting the line of the ETECSA company it works perfectly but after a few minutes I get a message that says "...Change carrier We're sorry, your device cannot be activated on another carrier's network at this time. For assistance, please contact Verizon at (800) 922-0204 or ( 888) 294-6804 (prepaid plans) ..." and as soon as you show me that notification the cell phone is blocked again without signal and without recognizing the SIM, I have tried to do the process again and everything works fine again but it returns to get the same message
Please, check your PM.
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Old 06-09-2022, 16:06   #7 (permalink)
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I don't understand what you mean to check my PM
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Old 06-09-2022, 19:31   #8 (permalink)
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Quote:
Originally Posted by rey.tmo View Post
I don't understand what you mean to check my PM
PM means Private Message.
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