SM-T725 and message of organization [Answered] - GSM-Forum

Deadoc3 · 07-05-2023, 08:41

I have in hands this device.

When i configure it and connect to wifi appear this message

How can solve this problem?

Tried with knox remove but no success

Octopus support · 07-05-2023, 08:54

Hello.

Please, put the device into download mode and send us photo of screen. We'll check it.

Deadoc3 · 07-05-2023, 10:35

This is download mode

Deadoc3 · 07-05-2023, 10:54

Now kg is checking

Octopus support · 07-05-2023, 11:08

It's not MDM lock.

Re-flash device with same firmware version and perform Reset FRP operation.

Thereafter, please send us result.

Deadoc3 · 07-05-2023, 15:41

After reflash and remove frp i'm on this screen

And the download page is

Any idea?

Octopus support · 07-06-2023, 07:49

Hello

Make Factory reset and try to perform MDM unlock operation.

Thereafter, please send us result.

Deadoc3 · 07-13-2023, 16:04

I have updated the tablet to Android 11, performed an MDM Unlock operation and the messagge is the same.

Few minutes after starting the tablet appears the messagge that the device is managed by organization and will be resetted.

Any idea to solve?

Octopus support · 07-14-2023, 06:29

Hello

Please, send us full software log of last attempt of MDM unlock

Deadoc3 · 07-15-2023, 12:12

This morning i have done format of device, reflash of same firmware and new unlock MDM until Feb. 2022.

Now is all workings fine.

Thanks

07-05-2023, 08:41	#1 (permalink)
Deadoc3 No Life Poster Join Date: Aug 2006 Location: Italy Posts: 1,185 Member: 329458 Status: Offline Thanks Meter: 153	SM-T725 and message of organization [Answered] I have in hands this device. When i configure it and connect to wifi appear this message How can solve this problem? Tried with knox remove but no success

07-05-2023, 08:54	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,163 Member: 2891705 Status: Offline Thanks Meter: 2,142	Hello. Please, put the device into download mode and send us photo of screen. We'll check it.

07-05-2023, 10:35	#3 (permalink)
Deadoc3 No Life Poster Join Date: Aug 2006 Location: Italy Posts: 1,185 Member: 329458 Status: Offline Thanks Meter: 153	This is download mode

07-05-2023, 10:54	#4 (permalink)
Deadoc3 No Life Poster Join Date: Aug 2006 Location: Italy Posts: 1,185 Member: 329458 Status: Offline Thanks Meter: 153	Now kg is checking

07-05-2023, 11:08	#5 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,163 Member: 2891705 Status: Offline Thanks Meter: 2,142	It's not MDM lock. Re-flash device with same firmware version and perform Reset FRP operation. Thereafter, please send us result.

07-05-2023, 15:41	#6 (permalink)
Deadoc3 No Life Poster Join Date: Aug 2006 Location: Italy Posts: 1,185 Member: 329458 Status: Offline Thanks Meter: 153	After reflash and remove frp i'm on this screen And the download page is Any idea?

07-06-2023, 07:49	#7 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,163 Member: 2891705 Status: Offline Thanks Meter: 2,142	Hello Make Factory reset and try to perform MDM unlock operation. Thereafter, please send us result.

07-13-2023, 16:04	#8 (permalink)
Deadoc3 No Life Poster Join Date: Aug 2006 Location: Italy Posts: 1,185 Member: 329458 Status: Offline Thanks Meter: 153	I have updated the tablet to Android 11, performed an MDM Unlock operation and the messagge is the same. Few minutes after starting the tablet appears the messagge that the device is managed by organization and will be resetted. Any idea to solve?

07-14-2023, 06:29	#9 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,163 Member: 2891705 Status: Offline Thanks Meter: 2,142	Hello Please, send us full software log of last attempt of MDM unlock

07-15-2023, 12:12	#10 (permalink)
Deadoc3 No Life Poster Join Date: Aug 2006 Location: Italy Posts: 1,185 Member: 329458 Status: Offline Thanks Meter: 153	This morning i have done format of device, reflash of same firmware and new unlock MDM until Feb. 2022. Now is all workings fine. Thanks