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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus/Octoplus Suite


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Old 11-28-2017, 11:14   #1 (permalink)
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Thumbs up SM-G935T Unlock not done and IMEI 00000000 [Solved]


Dear Octoplus Team!
Today i tried to unlock G935T all work ok, but it stucks at "Unlocking..." then Octoplus Suite stop working...and now phone's IMEI is 00000000000
Please check my logs file and help me to repair IMEI for my devices
I lost 210credit and Phone IMEI 00000000....

It stuck at this progress
Code:
Sending device information...28/11/2017 12:41:05 CH > OK
Rebooting device...
Waiting for phone...
Phone found
Firmware write started
Writing Data...
Data section has been written successfully
Firmware writing successfully completed
Searching for a phone. Please wait...28/11/2017 12:43:22 CH > OK
Rebooting device...
Waiting for phone...
Phone found
Firmware write started
Writing Data...
Data section has been written successfully
Firmware writing successfully completed
Searching for a phone. Please wait...28/11/2017 12:45:49 CH > OK
Initializing..28/11/2017 12:47:37 CH > OK
Unlocking...
****************************/file/tcii7...7_12-29-20.txt

Last edited by Octopus box; 11-28-2017 at 16:08.
 
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Old 11-28-2017, 11:28   #2 (permalink)
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Hello.

Please, install test Software version from the Support Area (v.2.6.2.1), repeat Unlock operation again and post here full Software log.


Before performing the operation, please fully charge phone’s battery. Also connect the phone directly to PC motherboard USB port, don’t use USB hubs, this is important.

The unlocking process takes about 10 minutes, please do not disconnect the cable and do not confirm / do not press / reboot any messages that appear on the screen of the phone during the unlocking process.

Last edited by Octopus box; 11-28-2017 at 11:37.
 
Old 11-28-2017, 11:54   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, install test Software version from the Support Area (v.2.6.2.1), repeat Unlock operation again and post here full Software log.


Before performing the operation, please fully charge phone’s battery. Also connect the phone directly to PC motherboard USB port, don’t use USB hubs, this is important.

The unlocking process takes about 10 minutes, please do not disconnect the cable and do not confirm / do not press / reboot any messages that appear on the screen of the phone during the unlocking process.
No need add credit new?
or need add pro?
 
Old 11-28-2017, 12:13   #4 (permalink)
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No need credits, just repeat steps, which I have written above.
 
Old 11-28-2017, 13:52   #5 (permalink)
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Ok thank you bro! I will try it now

Last edited by lechicuong; 11-28-2017 at 14:01.
 
Old 11-28-2017, 14:22   #6 (permalink)
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Still cant be unlocked or repair IMEI bro! Please check this log


Quote:
Sending device information...OK
Rebooting phone in Download Mode...
Searching for a phone. Please wait...
Phone found.
Firmware write started.
Writing Data section...
Data section has been written successfully.
Searching for a phone. Please wait...OK
Reading security backup, please wait...
Backup saved as C:\Program Files (x86)\Octoplus\Octoplus_Samsung\BACKUP\Security-SM-G935T-RF8H50PRF2L-28-11-2017_20-15-21-.asec file
Rebooting phone in Download Mode...
Searching for a phone. Please wait...
Phone found.
Firmware write started.
Writing Data section...
Data section has been written successfully.
Searching for a phone. Please wait...OKerror (0xF0000001)
Phone unlocking failed
Performed by 2.6.2 Software version.
 
Old 11-28-2017, 14:38   #7 (permalink)
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Please contact us to Skype right now, we will check remotely.
 
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Old 11-28-2017, 16:06   #8 (permalink)
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Thank you so much for your help Octoplus Team.
Now phone gets back IMEI and unlocked successfully
 
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