ALE-L21 Data retention error [Solved] - GSM-Forum

Universal957 · 12-02-2015, 09:39

--------- 2015-12-02 10:37:01 ---------
SigmaKey 2.14.00 HiSi: Repair IMEI
Testing external RAM...2 Gb
Detecting flash...eMMC, Flash size: 16 Gb
Firmware: ALE-L21 V100R001C185B120CUSTC185D001, Date: Sat Jun 6 14:58:03 CST 2015
Boot Version: DailyBuild_201506061450_BOOT, FastBoot Version: DailyBuild_201506061450_FASTBOOT
Recovery Version: (unknow), System Version: ALE-L21 V100R001C185B120_SYSTEM
WiFi address: 241FA0B991CD, Bluetooth address: 241FA0B9902B
Cannot read backup without ADB+root. Continue anyway? [YES]
Removing firmware protection...Skipped
Getting bootloader password...1318925223761021
Software IMEI1: 356920963232565
Software IMEI2: 000000000000000
Writing security block...Data retention error

Sent from my LG-F320L using Tapatalk

GSM_Support · 12-02-2015, 09:57

@ Universal957,

PM me Team Viewer User ID and Pass, please.
We'll check your case remotely.

Best Regards
GSMServer team

shahzad-0004 · 12-02-2015, 11:25

any solution

SigmaKey v.2.14.00
Sigma dongle 2.14, Initializing...OK
Pack 1: Activated
Pack 2: Activated
--------- 2015-12-02 02:19:44 ---------
SigmaKey 2.14.00 HiSi: Repair IMEI
Testing external RAM...2 Gb
Detecting flash...eMMC, Flash size: 16 Gb
Firmware: ALE-L21 C185B130CUSTC185D001, Date: Mon Aug 31 23:51:19 CST 2015
Boot Version: DailyBuild_201508312343_BOOT, FastBoot Version: DailyBuild_201508312343_FASTBOOT
Recovery Version: (unknow), System Version: ALE-L21C185B130_SYSTEM
WiFi address: 009ACD289027, Bluetooth address: 009ACD28846E
Removing firmware protection...Skipped
Getting bootloader password...1222301401031272
Software IMEI1: 8691
Software IMEI2: 8691
Security area saved to "C:\Documents and Settings\786\My Documents\SigmaKey\security backup\869140022313930_ALE-L21 C185B130CUSTC185D001.skb"
Writing security block...Data retention error

GSM_Support · 12-02-2015, 11:51

@ shahzad-0004,

Please PM me Team Viewer User ID and Password. We will check your case remotely.

These cases are being analyzed.

Best Regards
GSMServer team

shahzad-0004 · 12-02-2015, 12:33

Quote:

Originally Posted by GSM_Support

@ shahzad-0004,

Please PM me Team Viewer User ID and Password. We will check your case remotely.

These cases are being analyzed.

Best Regards
GSMServer team

i send team viewer id pass pm
i am still waiting

GSM_Support · 12-02-2015, 13:14

@ Universal957,

Download and use Sigma Software v2.14.01.
An issue you were dealing with suppose to be solved.

Best Regards
GSMServer team

Universal957 · 12-03-2015, 12:57

My problem is solved thanks sigma gsm support...
Boom boom sigma v 2.14.01

Sent from my LG-F320L using Tapatalk

Raklm · 09-19-2017, 11:46

new sigma has same issue

Raklm · 09-19-2017, 11:50

nevermind, found solution

bibi018 · 11-06-2017, 18:21

i have the same error
this the log
SigmaKey v.2.26.12
810126348 Sigma dongle 2.26, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2017-11-06 18:11:51 ---------
SigmaKey 2.26.12 HiSi: Remove FRP / Huawei ID
Phone model: DIG-L21HN
Version: Diego-L21HNC432B122
Preparing...Data retention error
--------- 2017-11-06 18:12:07 ---------
SigmaKey 2.26.12 Qcom: Remove FRP / Huawei ID
Fastboot interface (Google USB ID), Version 0.5, Name: QC_REFERENCE_PHONE, Serial number: 7MB9X17511G00823
Phone model: DIG-L21HN
Version: Diego-L21HNC432B122
Preparing...Unable to connect to the server. Please check your network.
any help
yours

juve2106 · 03-12-2018, 16:45

i have same problem
My internet connection is ok
SigmaKey 2.27.09 Qcom: Remove FRP / Huawei ID
^ Android Sooner Single ADB Interface, Version 0.5, Name: QC_REFERENCE_PHONE, Serial number: 7MB9X17909G00649
Phone model: DIG-L21HN
Version: Diego-L21HNC10B103
Preparing...Unable to connect to the server. Please check your network.

GSM_Support · 03-12-2018, 16:56

@ juve2106,

Please ensure that you have reliable Internet connection, proxy servers are not in use, firewall/antivirus not blocking access and try once again.

Best Regards
GSMServer team

uajanath · 03-12-2018, 17:11

Quote:

Originally Posted by bibi018

i have the same error
this the log
SigmaKey v.2.26.12
810126348 Sigma dongle 2.26, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2017-11-06 18:11:51 ---------
SigmaKey 2.26.12 HiSi: Remove FRP / Huawei ID
Phone model: DIG-L21HN
Version: Diego-L21HNC432B122
Preparing...Data retention error
--------- 2017-11-06 18:12:07 ---------
SigmaKey 2.26.12 Qcom: Remove FRP / Huawei ID
Fastboot interface (Google USB ID), Version 0.5, Name: QC_REFERENCE_PHONE, Serial number: 7MB9X17511G00823
Phone model: DIG-L21HN
Version: Diego-L21HNC432B122
Preparing...Unable to connect to the server. Please check your network.
any help
yours

Quote:

Originally Posted by juve2106

i have same problem
My internet connection is ok
SigmaKey 2.27.09 Qcom: Remove FRP / Huawei ID
^ Android Sooner Single ADB Interface, Version 0.5, Name: QC_REFERENCE_PHONE, Serial number: 7MB9X17909G00649
Phone model: DIG-L21HN
Version: Diego-L21HNC10B103
Preparing...Unable to connect to the server. Please check your network.

Unable to connect to the server. Please check your network.

It mean you are not connect to internet to access sigma server.

Connect your PC to internet and try again.

juve2106 · 03-13-2018, 09:03

Quote:

Originally Posted by GSM_Support

@ juve2106,

Please ensure that you have reliable Internet connection, proxy servers are not in use, firewall/antivirus not blocking access and try once again.

Best Regards
GSMServer team

my PC not have any Internet connection problem, not use proxy server, antivirus is disabled

multiomc · 04-26-2019, 21:21

--------- 2019-04-26 21:16:37 ---------
SigmaKey 2.30.04b1 HiSi: Remove FRP / Huawei ID
Phone model: ATU-L21
Version: ATU-L21 8.0.0.136(C432)
Preparing...Data retention error

12-02-2015, 09:39	#1 (permalink)
Universal957 Freak Poster Join Date: Apr 2012 Location: gsm Posts: 287 Member: 1750690 Status: Offline Thanks Meter: 70	ALE-L21 Data retention error [Solved] --------- 2015-12-02 10:37:01 --------- SigmaKey 2.14.00 HiSi: Repair IMEI Testing external RAM...2 Gb Detecting flash...eMMC, Flash size: 16 Gb Firmware: ALE-L21 V100R001C185B120CUSTC185D001, Date: Sat Jun 6 14:58:03 CST 2015 Boot Version: DailyBuild_201506061450_BOOT, FastBoot Version: DailyBuild_201506061450_FASTBOOT Recovery Version: (unknow), System Version: ALE-L21 V100R001C185B120_SYSTEM WiFi address: 241FA0B991CD, Bluetooth address: 241FA0B9902B Cannot read backup without ADB+root. Continue anyway? [YES] Removing firmware protection...Skipped Getting bootloader password...1318925223761021 Software IMEI1: 356920963232565 Software IMEI2: 000000000000000 Writing security block...Data retention error Sent from my LG-F320L using Tapatalk Last edited by Gsmserver; 12-03-2015 at 13:32.

12-02-2015, 11:51	#4 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,981 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ shahzad-0004, Please PM me Team Viewer User ID and Password. We will check your case remotely. These cases are being analyzed. Best Regards GSMServer team Last edited by Gsmserver; 12-02-2015 at 12:23.

12-02-2015, 13:14	#6 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,981 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ Universal957, Download and use Sigma Software v2.14.01. An issue you were dealing with suppose to be solved. Best Regards GSMServer team Last edited by GSM_Support; 12-02-2015 at 16:25.

12-02-2015, 09:57	#2 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,981 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ Universal957, PM me Team Viewer User ID and Pass, please. We'll check your case remotely. Best Regards GSMServer team

12-02-2015, 11:25	#3 (permalink)
shahzad-0004 No Life Poster Join Date: May 2007 Age: 40 Posts: 1,316 Member: 515130 Status: Offline Thanks Meter: 304	any solution SigmaKey v.2.14.00 Sigma dongle 2.14, Initializing...OK Pack 1: Activated Pack 2: Activated --------- 2015-12-02 02:19:44 --------- SigmaKey 2.14.00 HiSi: Repair IMEI Testing external RAM...2 Gb Detecting flash...eMMC, Flash size: 16 Gb Firmware: ALE-L21 C185B130CUSTC185D001, Date: Mon Aug 31 23:51:19 CST 2015 Boot Version: DailyBuild_201508312343_BOOT, FastBoot Version: DailyBuild_201508312343_FASTBOOT Recovery Version: (unknow), System Version: ALE-L21C185B130_SYSTEM WiFi address: 009ACD289027, Bluetooth address: 009ACD28846E Removing firmware protection...Skipped Getting bootloader password...1222301401031272 Software IMEI1: 8691 Software IMEI2: 8691 Security area saved to "C:\Documents and Settings\786\My Documents\SigmaKey\security backup\869140022313930_ALE-L21 C185B130CUSTC185D001.skb" Writing security block...Data retention error

12-03-2015, 12:57	#7 (permalink)
Universal957 Freak Poster Join Date: Apr 2012 Location: gsm Posts: 287 Member: 1750690 Status: Offline Thanks Meter: 70	My problem is solved thanks sigma gsm support... Boom boom sigma v 2.14.01 Sent from my LG-F320L using Tapatalk

09-19-2017, 11:46	#8 (permalink)
Raklm No Life Poster Join Date: Aug 2001 Location: Roma Age: 49 Posts: 4,481 Member: 5926 Status: Offline Thanks Meter: 275	new sigma has same issue

09-19-2017, 11:50	#9 (permalink)
Raklm No Life Poster Join Date: Aug 2001 Location: Roma Age: 49 Posts: 4,481 Member: 5926 Status: Offline Thanks Meter: 275	nevermind, found solution

11-06-2017, 18:21	#10 (permalink)
bibi018 No Life Poster Join Date: Dec 2013 Location: algeria Posts: 722 Member: 2081857 Status: Offline Sonork: 1000.2 Thanks Meter: 38	i have the same error this the log SigmaKey v.2.26.12 810126348 Sigma dongle 2.26, Initializing...OK Pack 1: Activated Pack 2: Activated Pack 3: Activated --------- 2017-11-06 18:11:51 --------- SigmaKey 2.26.12 HiSi: Remove FRP / Huawei ID Phone model: DIG-L21HN Version: Diego-L21HNC432B122 Preparing...Data retention error --------- 2017-11-06 18:12:07 --------- SigmaKey 2.26.12 Qcom: Remove FRP / Huawei ID Fastboot interface (Google USB ID), Version 0.5, Name: QC_REFERENCE_PHONE, Serial number: 7MB9X17511G00823 Phone model: DIG-L21HN Version: Diego-L21HNC432B122 Preparing...Unable to connect to the server. Please check your network. any help yours

03-12-2018, 16:45	#11 (permalink)
juve2106 No Life Poster Join Date: Feb 2007 Location: Armenia Posts: 794 Member: 448264 Status: Offline Thanks Meter: 78	i have same problem My internet connection is ok SigmaKey 2.27.09 Qcom: Remove FRP / Huawei ID ^ Android Sooner Single ADB Interface, Version 0.5, Name: QC_REFERENCE_PHONE, Serial number: 7MB9X17909G00649 Phone model: DIG-L21HN Version: Diego-L21HNC10B103 Preparing...Unable to connect to the server. Please check your network.

03-12-2018, 16:56	#12 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,981 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ juve2106, Please ensure that you have reliable Internet connection, proxy servers are not in use, firewall/antivirus not blocking access and try once again. Best Regards GSMServer team

04-26-2019, 21:21	#15 (permalink)
multiomc Freak Poster Join Date: May 2013 Location: MOROCCO Age: 34 Posts: 210 Member: 1945420 Status: Offline Thanks Meter: 31	--------- 2019-04-26 21:16:37 --------- SigmaKey 2.30.04b1 HiSi: Remove FRP / Huawei ID Phone model: ATU-L21 Version: ATU-L21 8.0.0.136(C432) Preparing...Data retention error