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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 12-01-2015, 20:29   #1 (permalink)
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CHM-U01 Data retention error [SOLVED]


honor 4c

Testing external RAM...2 Gb
Detecting flash...eMMC, Flash size: 8 Gb
Firmware: CHM-U01 C10B310CUSTC10D001, Date: Sat Sep 19 06:36:42 IST 2015
Boot Version: DailyBuild_201509190631_BOOT, FastBoot Version: DailyBuild_201509190631_FASTBOOT
Recovery Version: (unknow), System Version: CHM-U01C10B310_SYSTEM
WiFi address: 04021FEB47B2, Bluetooth address: 04021FEB3811
Removing firmware protection...Skipped
Getting bootloader password...1581812106584191
Software IMEI1: 86844302xxxxxxx
Software IMEI2: 86844302xxxxxxx
Security area saved to "C:\Users\Andrew\Documents\SigmaKey\security backup\86844302xxxxxxx_CHM-U01 C10B310CUSTC10D001.skb"
Writing security block...Data retention error

xxxxx i changed by myself.

Last edited by Gsmserver; 12-07-2015 at 09:09.
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Old 12-02-2015, 10:00   #2 (permalink)
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@ Koller,

PM me Team Viewer user ID and pass for a remote session, please.
We'll check your case remotely.

Best Regards
GSMServer team



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Old 12-02-2015, 17:00   #3 (permalink)
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@ Koller,

Download and use Sigma Software v2.14.01.
An issue you were dealing with suppose to be solved.


Best Regards
GSMServer team



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Old 12-04-2015, 21:20   #4 (permalink)
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thank you. with new update all is fine. you are best team
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