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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 04-04-2022, 14:21   #1 (permalink)
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ELS-NX9 huawei id Error


SigmaKey v.2.44.00
32664xxxx Sigma dongle 2.44, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
Pack 5: Activated
--------- 2022-04-04 14:12:54 ---------
SigmaKey 2.44.00 HiSi: Remove Huawei ID
HUAWEI USB COM 1.0 (COM47), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 10/08/2014, USB\VID_12D1&PID_3609&REV_0100
The battery must be connected to the phone's board and fully charged. [YES]
HiSilicon: Kirin 990 5G (boot 3)
Sending boot...Error writing to serial port

info from fastboot:

--------- 2022-04-04 14:19:47 ---------
SigmaKey 2.44.00 HiSi: Get device info
Bootloader unlocked: NO
FB unlocked: NO
Battery voltage: 4.26 V
Phone model: ELS-NX9
Build number: ELS-N29 12.0.0.218(C432E3R6P5)
Vendor/Country: hw/eu
System version: Skipped
Android version: 10
Base version: ELS-LGRP4-OVS 102.0.0.218
Custom version: ELS-N29-CUST 102.0.0.3(C432)
Preload version: ELS-N29-PRELOAD 102.0.0.5(C432R6)
Huawei-Over-the-Air info:
C_version: C432
D_version: D000
PLMN: 20815
BoardID: 9592
DeviceName: ELS-N29
Done
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Old 04-04-2022, 19:57   #2 (permalink)
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Some important tips:
  • Battery must be connected to the phone's board and fully charged
  • Use hardware testpoint and modified USB cable
  • Connect phone to USB port placed on the backside of PC
  • Follow the instructions carefully - there are several important points.
Repeat the service operation. If it fails, the phone's hardware version is not supported.
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