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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 03-01-2021, 12:25   #1 (permalink)
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Hi team need help ana-nx9


--------- 2021-03-01 19:17:06 ---------
SigmaKey 2.40.02 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM132), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 2015/11/6, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 990 5G
Sending boot...Error writing to serial port
--------- 2021-03-01 19:17:51 ---------
SigmaKey 2.40.02 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM132), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 2015/11/6, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 990 5G (v0)
Sending boot....Error writing to serial port
--------- 2021-03-01 19:20:38 ---------
SigmaKey 2.40.02 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM132), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 2015/11/6, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 990 5G (P40/P40 Pro)
Sending boot...Error writing to serial port
--------- 2021-03-01 19:21:14 ---------
SigmaKey 2.40.02 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM132), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 2015/11/6, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 990 (v0)
Sending boot....Error writing to serial port
--------- 2021-03-01 19:22:08 ---------
SigmaKey 2.40.02 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM132), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 2015/11/6, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 990
Sending boot....Error writing to serial port
--------- 2021-03-01 19:22:58 ---------
SigmaKey 2.40.02 HiSi: Load FastBoot
HUAWEI USB COM 1.0 (COM132), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 2015/11/6, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 990 (P40/P40 Pro)
Sending boot....Error writing to serial port
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Old 03-01-2021, 14:20   #2 (permalink)
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@ chenyongming,

What an issue current phone has?
What operation you need to perform?

Best Regards
GSMServer team



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Old 03-01-2021, 15:51   #3 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ chenyongming,

What an issue current phone has?
What operation you need to perform?

Best Regards
GSMServer team



I need load fastboot
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Old 03-01-2021, 16:08   #4 (permalink)
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@ chenyongming,

What an issue current phone has?
What had happened to it?

Ensure that phone's battery is fully charged and properly connected, select correct CPU from the list and repeat operation once again.

Best Regards
GSMServer team



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Old 03-01-2021, 16:16   #5 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ chenyongming,

What an issue current phone has?
What had happened to it?

Ensure that phone's battery is fully charged and properly connected, select correct CPU from the list and repeat operation once again.

Best Regards
GSMServer team






I converted it to the Chinese version, which now has only 1.0 mode
I tried loading into FastBoot mode many times

The battery has power
Please help me, its original model is ana-nx9
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Old 03-01-2021, 16:54   #6 (permalink)
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@ chenyongming,

Please provide us with all of the details on a current case.
How exactly you have serviced this phone?
Was it serviced via software or hardware testpoint operation?
What firmware version it originally had?
What firmware you have used for the convert purposes?
Post here full log files from all performed operations to current phone.

Best Regards
GSMServer team



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Old 03-01-2021, 17:18   #7 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
@ chenyongming,

Please provide us with all of the details on a current case.
How exactly you have serviced this phone?
Was it serviced via software or hardware testpoint operation?
What firmware version it originally had?
What firmware you have used for the convert purposes?
Post here full log files from all performed operations to current phone.

Best Regards
GSMServer team




My boss did it

ANA-NX9 10.1.0.147(C432E6R6P1)_Firmware_EMUI10.1.0_05016PS Q

I asked him, he didn't change the model of the mobile phone, the network operator, and the country, and directly flashed, anna-an00d 10.1.0.155 (sp1c00e155r6p1)_ Firmware_ EMUI10.1.0_ 05016EJP

Later, he found out that the mobile phone was wrong, and he wanted to flash to ana-nx9 10.1.0.147 again, so the mobile phone died directly, permanently 1.0usb com

I use Sigma to load FastBoot, which indicates failure
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Old 03-03-2021, 13:15   #8 (permalink)
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Quote:
and directly flashed, anna-an00d 10.1.0.155 (sp1c00e155r6p1)
How did you flash the phone?
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