Moto E4 verizon unlock always failed

[Bscaine]

Hi, I have big problem unlocking this sets with Sigma, have to use other tool to it. It;s star reading data and suddenly stops. I have tried everything and always same. Here logs:

SigmaKey v.2.30.01
351936139 Sigma dongle 2.30, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2019-04-09 11:11:05 ---------
SigmaKey 2.30.01 Qcom: Direct unlock
Motorola QC Diag Port (COM157), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0-00269-8937_GENNS_PACK-1.102706.1.144562.1
Date: Apr 10 2018 06:31:10, Apr 08 2018 22:00:00, 8937.gen
Software IMEI: 359536091831860
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
Reading data...Unexpected response from the phone

[mcandre]

Reminder!
Before servicing the phone, please make sure that:

1. You use the latest version of Sigma software
2. Battery charged more than 50%
3. All the side programs, that may interfere with the phone, are closed
4. Phone’s cable and device itself should not be disconnected or disturbed until the procedure is fully completed
5. Connect phone to USB port placed on the backside of PC (motherboard's USB port)
6. Do not connect or disconnect other USB cables into the PC during the actual work with the phone
7. Avoid using any kind of USB HUBs and long USB cables. Use the shortest-length USB cable available.
8. Phone has stock (factory) firmware version
9. SIM card is removed