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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey

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Old 08-04-2019, 19:08   #1 (permalink)
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motorola e5 cruise cricket need unlock!!


Hi everyone

i need help to unlock XT1921-2 this model supported or not ??

and 3 unknown drivers !!
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Old 08-04-2019, 19:36   #2 (permalink)
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phone was ask for pin cod now phone can't see sim card no signal !!

what happend and how i can fix this problem



SigmaKey 2.33.04b2 Qcom: Direct unlock
Motorola USB BP Diagnostic Port (COM114), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 (Verizon)
Firmware: MPSS.TA.2.3.c11.1-00002-8940_GENW3K_PACK-1
Date: Mar 28 2018 07:47:00, Mar 21 2018 08:00:00, 8940.gen
Software IMEI: 351840095495610
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
This operation may brick the phone! Are you sure you want to proceed? [YES]
Security area saved to "C:\Users\Hulk-GSM\Documents\SigmaKey\security backup\0674843135\351840095495610_MPSS_TA_2_3_c11_ 1-00002-8940_GENW3K_PACK-1 (0).skb"
Reading unlock codes...Done
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Old 08-04-2019, 21:32   #3 (permalink)
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Quote:
Originally Posted by amrMHF View Post
Hi everyone

i need help to unlock XT1921-2 this model supported or not ??

and 3 unknown drivers !!
not supported for unlock operation
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Old 08-04-2019, 21:39   #4 (permalink)
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Quote:
Originally Posted by dereje View Post
not supported for unlock operation
thank you,
but what i can do to back phone to original status ask pin code again
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Old 08-06-2019, 07:31   #5 (permalink)
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Quote:
Originally Posted by amrMHF View Post
thank you,
but what i can do to back phone to original status ask pin code again

if u have any problem flash back sec bucup from ur pc directory



Security area saved to "C:\Users\Hulk-GSM\Documents\SigmaKey\security backup\0674843135\351840095495610_MPSS_TA_2_3_c11_ 1-00002-8940_GENW3K_PACK-1 (0).skb"
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Old 08-14-2019, 20:23   #6 (permalink)
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Quote:
Originally Posted by dereje View Post
if u have any problem flash back sec bucup from ur pc directory



Security area saved to "C:\Users\Hulk-GSM\Documents\SigmaKey\security backup\0674843135\351840095495610_MPSS_TA_2_3_c11_ 1-00002-8940_GENW3K_PACK-1 (0).skb"
ok tell me how to back this file to phone again please
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Old 10-29-2021, 10:03   #7 (permalink)
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Some solution or something new?

I have too some phone for unlock.
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Old 10-29-2021, 10:33   #8 (permalink)
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@ Gubby_J,

In case Moto E5 has latest security patches installed, it can not be unlocked, at the moment.

Best Regards
GSMServer team



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